CT
Christine T
Active since Mar 2020
3
Reviews
0
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Reviews
3 reviews20 months ago
Unprofessional Behaviour
recently visited BOA at Table Bay Mall and unfortunately had an unpleasant experience. On Wednesday, I WhatsApped the salon with photos showing that my gelish polish was lifting. I was booked for a touch-up on Thursday, 5th September 2024, at 3 pm. Upon arriving, I was seated at the nail tech's table. She mentioned she had done my nails previously and wasn’t sure if the issue was with the septic color or if the gelish polish wasn’t set correctly. I suggested trying a different color since she wasn’t certain whether the problem was with the color itself. At this point, Phelo, the lady at the front desk, came over with an immediate attitude. She began raising her voice, loudly enough for all the clients and nail techs in the salon to hear. She stated, "As per our new policy, you can't change your color." I calmly asked to see this policy, as I hadn’t been informed of it. Phelo claimed she had just gotten off the phone with the call center, who had confirmed this policy. I again requested to see where it was stated, noting that the policy on their website didn’t mention any restrictions like this. I also asked to speak to a manager. Phelo then rudely asked me, "What’s your problem?" and, while walking away, shouted at the nail tech to only remove my gelish and not to apply any new polish. She even ordered them not to give me the color chart, loudly enough for the entire salon to hear, leaving me humiliated. The nail tech was clearly uncomfortable and apologized to me, explaining that I should not have been spoken to in that manner. To make things worse, two other nail techs mentioned that I should write a review and reach out to Teresa, as this was not the first time Phelo had been unprofessional toward clients. Another nail tech eventually brought me the color chart, saying I could change my color, but Phelo refused to tell me herself, sending the message through another tech. As a regular customer, I come to BOA to relax and be pampered, not to be shouted at or humiliated, especially considering that I am pregnant and was already feeling stressed. I was forced to be the professional one in this situation, while Phelo’s behavior was uncalled for. The nail techs did their best to apologize on her behalf, which I appreciated, but this kind of treatment is unacceptable. Based on what I’ve been told, this is not the first time Phelo has spoken rudely to a client, and if nothing is done, BOA Table Bay Mall stands to lose more customers. Action should be taken to address this unprofessional behaviour, as it overshadows the great work the nail techs do.
0 replies
46 months ago
Malibu Spur Steak Range/ Health Hazard
I went to the spur in Bayside mall. What an absolute nightmare it was. I sat down with someone for breakfast having a good chat with the breakfast and hot drinks a ****roach walks from my plate on to the table. Not knowing where it came from if it was from the food or not. I called the manager to show her and she just says oh I am sorry. Now firstly this is a health hazard secondly I landed up paying the bill with the food not being fully eaten after seeing this ****roach. I was calm and did not make a big thinh about it. I then emailed the spur and one of the managers got hold of me and offered me a get reel breakfast , firstly one of the cheapest breakfasts not with any hot drinks.Also not asking exactly what happened or what breakfast I had.
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52 months ago
Brittle , damaged hair!
Leading up to my actual appointment at the salon my hair wasn’t in a bad , dry or brittle condition at all. My balayage was a more darker blonde. My intention on going to the salon was just to lighten the balayage a bit for a more refreshed look. I’m sitting waiting for assistance and then a lady tells me you want a balayage not even taking into consideration if my hair is in a good condition or asking how light is like to do. In my opinion Tandem isn’t worried about the integrity of their clients hair it’s all about how quick can I get it done and about the money. After the colour it looked nice I must say but that’s because they blowed it and put in so must product I wouldn’t notice how damaged my hair was. After washing it out the next day my hair was so dry , brittle and every time I’d brush it the blonde falls out. I am horrified. This Salon doesn’t care about the integrity of their clients hair! And it’s a shame as many people are not aware of the damage they are doing to your hair.
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1 Star
3 (100%)