AS
Aretha S
Active since Mar 2020
14
Reviews
0
Industries
Reviews
14 reviews11 months ago
Unhappy
4 time this month 8/5 Vox27731080 16/5 Vox27787403 20/5 Vox27810316 26/5 Vox2785400 checked for outages yesterday, there was in Hartbee****rt, checked today nothing but we are still off. This is getting ridiculous. I numerously ask my kids are homeschooling. What can be the issue the whole time
58 replies
11 months ago
Fibre
I am very unhappy. We have Fibre through Vox, but Vodacom is managing the line. It has been going great since last year's complaints I had with all the down time. But it seems to be back. This is now the third week in a row that our Fibre is off at home. You log a query with Vox then they ask you to do all these tests first. Then they log a ticket and tell you they locked it with Vodacom to resolve my query. As numerous times told to Vodacom and Vox my whole house is running on Fibre and my kids are home schooling. It is as a no care attitude and then suddenly your fibre is on again. Nobody is trying to resolve the issue. What can be the issue that Vodacom is going off so much in Brits. And don't phone me and tell me I need to log it with Vox first as they need to resolve the issue, why do they send a sms and log it with Vodacom then. Sort this out.
58 replies
11 months ago
Fibre off
Fibre line is off, it has been going good for the last 3 months. I need the fibre at home as my kids are home schooling. No notifications coming through of what can be the reasons.
116 replies
14 months ago
Frustrated
We are more off these days than on. Every month just after debit order goes off, tye fibre takes a dip Yesterday again now, Wifi box shows green on all lights but no internet connection. How do you work, home school with this. Please
142 replies
15 months ago
Unhappy
We have been with Vox since 2018, and we were happy with the service we received, but since last year March 2024 until today we have been having Fiber outages at our home. Sometimes it will be quick and sometimes it lasted 3 weeks. Our house runs on Fiber, school and all other communications. This is really becoming frustrating, and I never receive the reason why this is happening. I have checked my communication on my chats, 12 times that we had to log calls, I haven't even asked for a refund for times we were unable to use the Fiber. We were off today again very quick. How I feel at the moment is to reverse my debit order that went off yesterday morning for all the inconvenience. Please sort this out or move us to a different infrastructure if that is the issue.
53 replies
18 months ago
Frustrated with Fibre to Home
VOX25919730, 3 time in three weeks 6 Oct, 18 Oct and now 25 Oct. And you expect me to pay for this. No feedback is given why this happens. Sort this today.
106 replies
18 months ago
Frustrated
Good day, again our Fibre is off at home. VOX259864946 Please sort this out. 2nd time this month
106 replies
19 months ago
Fibre off again
2nd time in two months that our Fibre goes off during the weekend. With no notifications from either Vox or Vodacom. Last time we were off for 3 weeks since the 19 Aug. Had to pay full premuim. No this weekend since the 5th we are off again. As previously advised that I only use Fibre in Home, so I am forced to buy extra data, to manage my household. Why are we getting this lately. Logged a call my Ref no is VOX25780256, please sort this urgently.
106 replies
20 months ago
Internet connection
We use Fiber through Vox, for more than three years now. Vox underwriter is Vodacom. Currently we have been without Fiber since the 19th of August. I logged queries with Vox. Currently the Fiber box is on, with all lights working, but there is no Internet connection, and we were advised that it has to do with Vodacom. Please can someone just fix this issue as we rely on the Fiber at home.
106 replies
35 months ago
Happy customer
I was very satisfied with my house that I received. Thanks
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
2 (14.285714285714286%)
2 Star
2 (14.285714285714286%)
1 Star
9 (64.28571428571429%)