TU
Tiaan U
Active since Mar 2020
6
Reviews
0
Industries
Reviews
6 reviews38 months ago
Poor
Been with the company with three contracts over 2 years. They mess up in accounting admin to not make me eligable for upgrade. They sort out and approve. Now been over three weeks waiting for my device to even get shipped. All you get from call centre or WhatsApp messenger is that I need to wait for shipping. No answers so frustrating
0 replies
38 months ago
Great Restaurant
Great food, respectful staff and all round well managed restaurant. Not only do you get a great experience weather you are will the whole family or just your partner from all the benefits of the service the prices are well suited for a persons pocket. Have had great experience everytime visiting.
0 replies
50 months ago
Start to a great future
Just started with plan and hope to a bright future with the company to cover our beloved pet. Gershwin Lewis is the Agent that assist with the activation of my policy and was very informative and explained all the details.
53 replies
56 months ago
Cash Balance Pay Day loans Horrible service
This company is so unprofessional. They approve a persons loan, lets you accept the Debicheck for your bank and then comes back telling you the loan is declined. Only to get to pay day and the debit your account with the amount you would have repaid on the loan. Worst of all is they make it so difficult getting the amount refunded back to you even if this was not an error from you. This is has been a battle now for 3 days to get them to rectify their mistake. They do however respond to emails and just tell you their systems is slow and you will receive your money back which is not the case. Dont try and call because their network connectivity is so poor you could be speaking to someone in the north pole with better reception and then instead of trying to listen they just cut your call anyways. I am giving this a few more days and then will hand this matter over to the Ombudsman as no one can afford loosing money to companies that did not render a service. no services rendered but I need to pay and beg for my money back that wasnt good enough in the first place. The money deducted was the loan amount including the interest. This is absolutely ridiculous I must say. I wont recommend this company to anyone.
53 replies
74 months ago
Dont rely on a reply
This posting is really saddening to me but I feel that I have to act on this. I have used Capitec Bank and my Banking Institution for some years now and I have always been happy with the service they provide until now. Its has brought me to the conclusion to change my Banking Institution indefinitely. My wife and I have been looking for a property to rent which will suit or budget and basic needs after we have relocated from East London to Johannesburg recently. We have searched everywhere and found a perfect property so we think. After viewing and agreeing to term with “The Owner” of the property all was left was to pay the Deposit and sign the agreement. We made the payment of the Deposit via EFT from my Capitec Bank Account to “The Owner” first National Bank account on the 28/02/2020. We have a greed to start moving into the new property on the 29/02/2020 . After numerous request to “The Owner” to get the keys for the new property we weren’t able to secure it. We then went to the property which was in a Complex to enquire from the caretaker if there weren’t a spare set of keys to the property. This is when we got advised that the so called “Owner” of the property was actually the evicted tenant and that the transaction was not valid and we have been caught in a scam. My first response on 29/02/2020 was to call Capitec call Centre and I spoke to Chris Martin which took all the info and he claimed he sent through a request to stop the transaction and also flagged this with Capitec Forensics Department to get the funds back to me. On the 01/03/2020 I called in again to Call Centre and spoke to a lady Gugu which advised me that I needed to go open a case at Police Station which I did. I contacted Call Centre again on the 02/03/2020 and spoke to Rushdiyya Mehmood and sent the documentation on her to forward on to Capitec Forensics Department as proof that the case has been opened. On the 09/03/2020 I have not hear anything from Capitec or seen any funds in my Account yet and I made contact with Call Centre yet again. I do not have the info any long who I spoke to but I was told that the Call Centre can not help me any longer as this is now with Capitec Forensics Department and I need to call them direct. I did make contact with the Forensics Department and spoke to Nqobile Nhlapo which requested me to forward the documentation again as they have not received it from the Call Centre Agent Rushdiyya Mehmood. I forwared this on and had an instant response from Reoabetsoe Cheloane. Since this day there has been email communications between myself and Reoabetsoe but always the same replies from my so perfect Capitec that a follow up mail has been sent to First National Bank Fraud Department and they have not received any response. I have not received positive feedback or any of my funds back into my Account. I actually feel like a prized idiot thinking the my Banking institution will help me secure and resolve in the correct manner. I have investigated and think I should have just asked for a recall of the funds and leave my Banking Institution out of the Fraud situation as this service is not satisfactory in any circumstances. This is tough economic times and the moneys I have been wanting to have refunded was to be used for food and basic needs of my family which clearly doesn’t bother anyone at Capitec. This is not that I am blaming Capitec for all but I do believe more could have been done. A simple reply and assistance from First National Bank would have been greatly appreciated but clearly their Fraud Department is non existent or they do not take their work seriously. I definitely made up my mind that I would not consider making anyone of these Banking Institutions my Banking institution in near future.
105 replies
74 months ago
Not Satisfactory
This posting is really saddening to me but I feel that I have to act on this. I have used Capitec Bank and my Banking Institution for some years now and I have always been happy with the service they provide until now. Its has brought me to the conclusion to change my Banking Institution indefinitely. My wife and I have been looking for a property to rent which will suit or budget and basic needs after we have relocated from East London to Johannesburg recently. We have searched everywhere and found a perfect property so we think. After viewing and agreeing to term with “The Owner” of the property all was left was to pay the Deposit and sign the agreement. We made the payment of the Deposit via EFT from my Capitec Bank Account to “The Owner” first National Bank account on the 28/02/2020. We have a greed to start moving into the new property on the 29/02/2020 . After numerous request to “The Owner” to get the keys for the new property we weren’t able to secure it. We then went to the property which was in a Complex to enquire from the caretaker if there weren’t a spare set of keys to the property. This is when we got advised that the so called “Owner” of the property was actually the evicted tenant and that the transaction was not valid and we have been caught in a scam. My first response on 29/02/2020 was to call Capitec call Centre and I spoke to Chris Martin which took all the info and he claimed he sent through a request to stop the transaction and also flagged this with Capitec Forensics Department to get the funds back to me. On the 01/03/2020 I called in again to Call Centre and spoke to a lady Gugu which advised me that I needed to go open a case at Police Station which I did. I contacted Call Centre again on the 02/03/2020 and spoke to Rushdiyya Mehmood and sent the documentation on her to forward on to Capitec Forensics Department as proof that the case has been opened. On the 09/03/2020 I have not hear anything from Capitec or seen any funds in my Account yet and I made contact with Call Centre yet again. I do not have the info any long who I spoke to but I was told that the Call Centre can not help me any longer as this is now with Capitec Forensics Department and I need to call them direct. I did make contact with the Forensics Department and spoke to Nqobile Nhlapo which requested me to forward the documentation again as they have not received it from the Call Centre Agent Rushdiyya Mehmood. I forwared this on and had an instant response from Reoabetsoe Cheloane. Since this day there has been email communications between myself and Reoabetsoe but always the same replies from my so perfect Capitec that a follow up mail has been sent to First National Bank Fraud Department and they have not received any response. I have not received positive feedback or any of my funds back into my Account. I actually feel like a prized idiot thinking the my Banking institution will help me secure and resolve in the correct manner. I have investigated and think I should have just asked for a recall of the funds and leave my Banking Institution out of the Fraud situation as this service is not satisfactory in any circumstances. This is tough economic times and the moneys I have been wanting to have refunded was to be used for food and basic needs of my family which clearly doesn’t bother anyone at Capitec. This is not that I am blaming Capitec for all but I do believe more could have been done. A simple reply and assistance from First National Bank would have been greatly appreciated but clearly their Fraud Department is non existent or they do not take their work seriously. I definitely made up my mind that I would not consider making anyone of these Banking Institutions my Banking institution in near future.
105 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)