Active since Apr 2020
After cancelling my team vitality and getting confirmation with ref number 11614489923. they still debited my account on 30th October for R1200 , i have now been battling for 30 days and keep getting fobbed off by them. Still no refund .
after asking them for availability on a product, they confirmed it was ex stock and they had 4. I then placed the order online same day and paid. after that I got an email to say they cannot deliver and was told 7 days min delivery. I then requested a refund . It never happened . I followed up and was told they would send the pop shortly. I then got an email later to say managment said it takes 7 days to refund. I am still waiting for my refund. I would not recommend them at all. I have also escalated further legally.
Terrible online service when dealing with Terry Isaacs, there shoe sizes are not consistent, they sent me wrong size and then when I requested a larger size, the pair I got were physically smaller . An 8.5 size is tight on somone who normally wears a 7 . Then I eventually gave up and requested a refund. Been waiting 2 weeks .... will never buy from them again.
I purchased a Go Dex Label Printer online from there store. After being promised free delivery and being messed around by RTT couriers i had to call them back and arrange my own collection, when receiving the unit it was not the unit i ordered online. The unit I ordered was meant to have a setup LCD screen and have built in LAN. The unit i got had neither. The store then just threw there refund policy document at me , rather than offering to resolve the issue and send the correct unit to me expedited. They advised i needed to send the unit back before they would refund me. I dont trust this company or there sales practice after being sent something i did not buy. Terrible after sales service.
Disgusting support and they dont give a dam!, paid extra for 3 days delivery and still nothing, can never get through via online chat , they dont respond to emails, dont buy gopro
Excellent service from Adam Sekabi, thank you for processing my claim with 24hrs of submitting Quotes. very happy.
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