DN
Deidre N
Active since Apr 2020
32
Reviews
0
Industries
Reviews
32 reviews7 months ago
World Class Service
Service delivery has gone down the drain at most companies. People just do what they need to for a salary, without passion or going an extra mile. Today I want to thank Mr. G Louise from DPD Laser Gqeberha, this gentleman went above and beyond is duty to ensure my daughters long awaited day becomes a reality. He acted with utmost kindness, treated me with respect and ensure that he kept his word. Thank you from the bottom of my heart sir. You treated me like a Human & not just another customer.
0 replies
9 months ago
Poor Service
After years of being a loyal client of Telkom, my phone was ****** & reported it by going to the branch. I was informed to get a case number, complete a claim form & call the insurance call Centre to report it. I did this & was informed it's a Sunday, I should call back the Monday. I called the Monday spoke to different agents to no avail. No assistance rather faced obstacle upon obstacles. I requested cancelation due to non service was promised a call back to action this. Eventually after a few day received my callback from a manager & she promised to follow up & resolve the query resulting in my cancelation request. Today almost 2 months later, no call back & they still debitiing monthly premiums for a policy which does not provide service. Which I clearly stated to be cancelled effective 31 May.... I want my refund and all future debits stopped A. S. A. P please.
0 replies
13 months ago
Theft
On the 15th March 18:58, I placed an order via the app at Caltex Centenary in P.E.The order amount for 4 items was R196.28 which was debited from my account. Driver arrived with only 2 of the 4 items saying that's all they gave him. I showed him my order on my phone & he contacted their help line infront of me. They advised him to close the trip stating he couldn't get hold of me. The driver fearful showed me this & informed me someone from their office will call me. He then left with the 2 items. Few minutes later I see a 2second miss call from Uber 0872407041. I tried calling back to no avail. I lodged a complained 4times on the app & was eventually advised after days of no response, that they unfortunately can't refund me. So I did not receive the food I ordered & Uber Eats refuses to refund me... Please explain????
0 replies
13 months ago
UNFAIR CUSTOMER SERVICE
I wrote a review about Makro on the 28th February after I've been battling for a return of incorrect product delivered by them to be returned. I have called customer service numerous times which was nothing short of a nightmare. I personally visited the branch in my City & was advised they've also escalated the matter because the TAT for the collection was overdue. I waited almost two more weeks no feedback. On the 5th March Makro responded to my complaint on Hello Peter privately advising that they dealing with my query & someone will assist me shortly... Today is the 11th, no call, no communication, no apology. I am out of pocket. I am unable to use the product, yet I'm being made a clown by a reputable company. How fair is this? Is the world class customers service?
53 replies
14 months ago
Humanity
I recently had unforseen circumstances & needed an exception to be made based on my case. After failed calls with consultant brushing me off, Kelly from the escalation department in P. E contacted me, she heard me, she didn't just listen. She was compassionate, kind & extremely helpful given the situation. She went above & beyond her duty to not only assist me but also ensuring that I am 100% sorted. She honestly saved the day & possibly my job too. This is a gratitude post for treating me like a human being & not just an account payer... Blessings to her!!!
0 replies
14 months ago
Horrible Customer Service
I recently bought items online from them. I received it timeously, however once I opened two of the ordered items I realised it's not as per the description. I immediately called them to advise. I was informed to log a return, which was done successfully. The collection/return date was 23/2, however no-one came or contacted me, I proceeded to call again on the 25th & was advised that my query has been escalated & to expect feedback soonest. Yesterday I called again had to repeat everything from day one 20/2, was once again told someone will call me coz everyone is in a meeting (lies), agent told me she will ensure I get a call 27/2 & then she proceeded to drop the call after I told her I'm not happy & would like to speak to a superior. Today 28/2 once again no call, still stuck with goods I can't use & out of pocket too. Makro needs to relook their customer service quality, it's definitely far from World Class, as the recording of the call would reveal, blatant lies, no accountability, no Customer service rendered, instead, agent are more interest in passing the buck & getting rid of you without assistance...
71 replies
17 months ago
World Class Service
Hi I want to extend my gratitude for amazing World Class Service received from The Courier Guy. This company has managed to literally save my life on more than one occasion. I injured my back and am currently unable to drive etc. I had two much needed orders in two month space, to help with my mobility. Not only was I assisted professionally but also motivated by empathetic customer service agents. Instead of getting my delivery's at a set date & time, both times I was assisted with speedily delivery of my parcels. Thank you for being that kind voice & human touch much needed in this day & age.
0 replies
23 months ago
Horrible service
I've been a customer with access for a year, great service. Yet now i am suffering from anxiety because of them...I moved & its been an ongoing nightmare of service failure upon service failure... I spoke to Herald on the 2.05.2024, who promised me a callback from a manager, nothing happened. Today 10:28 i called again spoke with Herald who says "i dont know why you weren't called" Then proceeded to tell me the service that i was charged for which never occurred was removed but i was told at 10:20 by his colleague from billing department that i am liable for the "delivery service fee" yet no delivery happed. I am disgusted to say the least by the lack of service and the poor service ethics displayed...
0 replies
27 months ago
Atrocious Customer Service or rather Lack Thereof
Worst Service Delivery Ever I placed an order on the 9th January 2024. Received a delivery date confirming 19th Jan. A few days later I received an update 15th. I made arrangements to be at delivery address only for no parcel to arrive. I then received another date 16th. This time the parcel arrived missing an item. Received a call from a guy called Siya, who after being unable to reach my WhatsApp me from his private phone to inform me some item is damaged in my box & a driver will come replace it. Another no show. Next day 17th Siya called me to inform me a different item needs to be returned due to a mistake from their side. Bear in mind the damaged item was not replaced yet. He promised that the driver was on his way this was 12:20 driver arrived after 3pm, making me wait almost 3 hours. Driver was confused as to what to collect etc. I contacted head office spoke to Sinazo N explained everything even sent screenshot of WhatsApp chats with Siya. She lodged an "escalated complaint"promising the dealing with it and I will receive feedback. As I'm writing, the query is still not resolved 2days later. 18th I received comms stating my order will arrive soon before 5pm, it's the 19th 3:25 am I'm still waiting. To conclude everything the goods ordered and paid for on the 9th was car servicing goods which was meant to be used on the 17th by my mechanic. He is now charging me a day for labor & two days storage of my car. Due to Takealot service failure. It's January I'm out of pocket, mentally frustrated, anxious and has literally been cry due to the stress Siya and the delivery department has put me through. Shame on you Takealot your atrocious customer service is definitely not world class. As a loyal customer I'm disgusted to say the least...
0 replies
39 months ago
Disgusted
What an utter disappointing Valentines Day. I just ordered on the Mr.D app from KFC Walmer 17th Avenue. Firstly i was met by an uncultured rude driver. Then once i entered my apartment and opened the food more shock. The food was not what i ordered or paid for & the chicken was ****** ...I immediately contacted the branch to resolve amicably to no avail. I contacted customer service & spoke to Faith who shifted the blame to Mr D & referred me to them. How do u call this customer service, especially on a Valentines Day...Utterly Disgusted, money down the drain.
0 replies
Review Distribution
5 Star
11 (34.375%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
21 (65.625%)