AJ
Akther J
Active since May 2020
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
They were the best at one stage but now they are the worst
Dear [Mr Stuart / Clark & Kent Team], I am writing to formally express my extreme disappointment with the service I have recently received from Clark & Kent. Previously, I held your company in high regard, but recent experiences have left me both frustrated and concerned about the quality and integrity of the service provided. My vehicle, which has undergone multiple repairs at your facility, was issued a lifetime warranty on the paintwork. Following a minor accident, my bonnet was repainted and initially restored to an excellent standard. However, over time, the paintwork on the bonnet became rough despite my regular monthly maintenance, which my neighbors can attest to. I first contacted your team regarding this issue in September 2025. At that time, I was assured a courtesy car would be provided for what was expected to be a two-day repair. Unfortunately, over the subsequent months, my inquiries were met with repeated delays and excuses. Only after escalating the matter to your office was my vehicle booked for repair on 16 February 2026. While my car was at your premises, I requested assistance with an existing chip on the passenger side of the windscreen. To my surprise, I later received an image showing a crack on the driver’s side—a defect I had never observed prior. Evidence from VW McCarthy confirms that on 5 February 2026, the only issue present was the original chip. Since receiving my vehicle back, your team has refused to address the windscreen damage, attributing it to a stone chip. Given the circumstances, it is reasonable to suspect the damage may have occurred during your repair process, particularly during the bonnet reinstall. I have requested photographic evidence of the vehicle’s condition upon arrival at your facility, but this has not been provided, leaving me with serious doubts regarding your assessment. It is unacceptable to suggest I claim this damage on my own insurance when the vehicle was under your care and warranty. I urge you to take responsibility for the damage and provide a resolution, including repair or replacement of the windscreen, in accordance with the warranty terms. I look forward to your prompt response and resolution of this matter. Failure to address this issue satisfactorily may leave me with no choice but to escalate the matter further. Sincerely, Akther Janoo
53 replies
2 months ago
Oneplan is deceptive
I recently had Oneplan and from the onset I had issues with every claim, it was not easy to deal with Oneplan but I cancelled my policy 100878423 but I need my detailed Tax certificate for tax purposes but till date even after I called, WhatsApp and even emailed and never received a response. So please think twice do you homework and choose the right plan with the correct company otherwise you will experience the same as I have experienced and still experiencing, all I want is my tax certificate from the date of inception till I canceled my policy. I hope that someone in Oneplan looks into this matter and get back to me and give me what I need.
112 replies
3 months ago
Formal Complaint Regarding Policy Handling and Claims Process
Dear Oneplan, I am writing to formally place on record my dissatisfaction with the handling of my policy and the processing of my claims. I previously retracted my most recent statement in good faith, with the expectation that a review of my account would accurately reflect that only approximately 20% of my available cover had been utilised. Throughout this process, I have comp**** fully with all requirements and procedures set out in your claims guidelines. Despite this, my claim was rejected, and I did not receive the level of professional support reasonably expected from a medical insurance provider. All premiums on my policy have been paid in full. However, from the outset, my experience with Oneplan has been characterised by ongoing difficulties, ineffective assistance, and administrative challenges. As a result of these issues, I have cancelled my policy, which remains active only until its scheduled termination at the end of January 2026. Unfortunately, even at this stage, I continue to encounter obstacles when attempting to make use of the policy. Given these circumstances, I believe it is important that others are made aware of my experience so that they can make informed decisions when considering Oneplan Medical Insurance. In my view, the service provided has not aligned with the expectations set for members who rely on medical cover during times of genuine need. This correspondence serves as a formal record of my experience and position. Sincerely, Mr AMA Janoo
112 replies
3 months ago
One Plan has an issu...
One Plan has an issue with they own app and they make the customer suffer due to that, they deduct fast for premium but to assist or help in anyway they cannot, worst health insurance company ever
0 replies
3 months ago
Extremely Disappointing Experience With Medical Insurance Services
I am extremely disappointed with my experience with this medical insurance company. The level of professionalism has been consistently lacking, particularly in communication. Calls are not returned, messages are ignored, and there is little to no follow-up provided to policyholders. While premiums are deducted promptly, settling a claim is unnecessarily difficult and the claim submission process is confusing, time-consuming, and poorly managed. There is also a concerning lack of transparency, as important information is not communicated unless repeatedly chased. I have provided a full calendar month’s notice to cancel my policy, yet I have received no acknowledgment or guidance, which further reflects the disregard shown to customers. Based on my experience, I would strongly advise others to carefully consider their options and ensure they choose a provider that values clear communication, accountability, and genuine support—especially when medical care is involved.
56 replies
6 months ago
Unhappy with Services
I honestly got the wrong impression thinking maybe they just don't know what they are doing but after my last claim I am not so sure that they are a good company as they have no idea as to what they are doing but are very quick to debit your account for their premiums. I would like one of the managers to contact me so that I can explain the reason why I am posting this. Please contact me as you have my details as I am a client of your company. Thanks
53 replies
7 months ago
They have there blon...
They have there blond moments but in the end they come through for you and that what really matters, keep it up Oneplan, you are awesome
53 replies
13 months ago
"Urgent Safety Concern: Delays in Claim Handling Could Lead to Disaster"
Good day, community, I would like to provide some feedback regarding how my claim is being handled. Initially, it seemed that Hollard was taking steps to rectify their mistake by sending an assessor to evaluate the severity and dangers of the issue. The assessor, who had firsthand experience with similar glass-top stoves, strongly advised that I should not use it due to the serious safety risks. He warned that if any substance seeps through the cracks and makes contact with the electrical components, it could result in a fatal accident. I was informed that the report would be submitted by Friday. However, despite following up via email, I have not received any response from the person handling my case, who has indicated that they are still waiting for the report. Unfortunately, this lack of communication mirrors the actions of the broker, who resigned with a 30-day notice, seemingly to avoid accountability. To highlight the urgency of this matter, I would like to share a recent incident that occurred not far from my residence. It serves as a stark reminder of the potential consequences if no action is taken. Please take a moment to view the following link: https://vm.tiktok.com/ZMBdtJ87e/ I welcome any comments or suggestions on the best way forward. The safety of my family, the building, and all its residents is at stake.
53 replies
14 months ago
Urgent Safety Concern: Insurance Negligence and Risk to Life by Hollard Insurance
I am writing to formally raise a serious concern regarding my recent experience with the Insurance broker Anneline Kilpatrick. In 2019, after an insurance-approved plumber irreparably damaged my Defy hob and oven, The broker Anneline Kilpatrick replaced the unit with a newer model. Recently, cracks appeared on the hob despite it not being in use. I immediately reported this issue to my broker, Anneline Kilpatrick, and provided photographic evidence to the insurance company. Hollard’s response was dismissive, stating that while the hob is cracked, it is still functional. This response entirely disregards the significant safety hazards posed by the damage. If water or oil were to seep through the cracks and come into contact with electrical components, the consequences could be catastrophic, including electrical fires, severe injuries, or even fatalities. Despite these risks, I was told to "proceed with caution" when using the damaged hob—an absurd recommendation akin to advising someone to drive a car with faulty brakes and simply "be careful." Adding to the concern, the Hollard consultant deflected my inquiries about health and safety, instead suggesting that I "learn to maintain" my glass-top stove—an impractical and irrelevant response. Furthermore, they cited a clause from their terms and conditions denying coverage based on the appliance still being operational. However, within the same document, I found reference to a *****ulent claim they were prepared to pay—until I personally intervened with evidence that prevented them from proceeding with an illegitimate payout. Despite my legitimate claim, I have been denied coverage and left without any proposed solution to repair or replace the defective hob, which poses a direct risk not only to my household but to the entire building. The lack of accountability and disregard for basic safety standards is alarming. This is not merely an issue of policy exclusions; it is a matter of public safety and ethical responsibility. I expect an immediate and responsible resolution to this matter before it escalates further. I urge Hollard to reconsider its stance, as continuing to ignore the inherent dangers could result in tragic consequences.
230 replies
21 months ago
Mtn month Wi-Fi plan
I had a month to month contract with them for Wi-Fi and I paid extra into there accounts, I cancelled the services and I am still waiting for my refund for 2 months going 3 but when they want payment then it has to be done immediately or else you get 10 million notifications and threats that you will be black listed. Mtn pay back my money.
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)