BM
Bonang M
Active since May 2020
3
Reviews
0
Industries
Reviews
3 reviews12 months ago
Samsung Service Centre' appalling service
On March 10, 2025, I contacted the Samsung Service Centre regarding an issue with our QLED TV (model QA75Q60RAKXXA). They informed me that a service partner would be in touch. After paying the call-out fee for Pandodox, I emailed proof of payment to Samsung. When no technician arrived between March 17 and 19, I followed up, and a technician came on March 20 to assess the TV. He stated that the company would email me the report and quotation. However, after receiving no feedback by March 31, I emailed Samsung and later contacted the Samsung Service Centre. They assured me that my issue would be escalated. On April 3, I called again, but the Centre said that the branch claimed they had already sent the quotes. I forwarded my correspondence to prove that I hadn’t received anything, and they said they would escalate the matter further. I called the Samsung Service Centre again on April 4, at which point the branch sent a message that lacked detail. I had to request clarification, and the response was, “The status will only change once Samsung has the parts that we need.” Fifteen days later, on April 4, 2025, I felt frustrated by the poor communication, coordination, and service from the Samsung Service Centre and its branch. Despite my previous positive experiences with smaller to medium-sized Samsung products, I cannot recommend purchasing the brand's large TVs (75” and above). Those considering these TVs should invest their money in other brands to avoid unnecessary stress.
116 replies
13 months ago
Exceptional Service with Transparency
I thank Team GWM-Haval Hatfield for their outstanding service during my recent car purchase from their dealership. The consultant, Colien, was kind and knowledgeable about the model I was interested in. She explained everything clearly, including the additional services and financing options, while considering my preferences and financial situation, ultimately leading me to a better model. The gentleman in the finance department and the manager were very helpful, and the delivery experience was memorable, showcasing excellent teamwork. Colleen was always eager to assist beyond the call of duty whenever I had questions. Keep up the fantastic service, Team GWM-Haval Hatfield; you exceeded my expectations!
0 replies
72 months ago
Making changes to a policy
I have received an excellent service from a lady, Ofentse. Her professionalism and advise on making changes to my policy was great. Most appreciated.
105 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)