CV
Chandre van der heever
Active since May 2020
3
Reviews
0
Industries
Reviews
3 reviews45 months ago
MTN DATA SIM CONTRACT - MISLEADING AND BAD SERVICE
I received a call on the 13th July 2022 from one of your sales consultant whom offered me a 100GB MTN TopUp data contract which is a monthly fee of R169.00 as there is a special. I was very much impressed with the premium & amount of data I will be receiving monthly. Regardless of the sales consultant rushing & trying to dodge my questions I gave Mondo the benefit of the doubt. Shortly after my call ended I received an email for my FREE Mondo Contract Protect Policy to my email address chandrevdheever92@gmail, however I have still not received the DATA Sim contract. I am aware that the contract needs to be sent to the client within 30 days as per the registrar. I am still awaiting the document/contract & luckily you are still within your 30 day period. The DATA Sim card was delivered to me on the 20th between 15h00 – 15h20 as promised RE of my address being captured incorrectly & having to be rectified on 2 separate occasions. I still applauded your service!! Sadly, on the 23rd July 2022 the data was depleted which made absolutely no sense to me because 40GD Telkom data normally lasts me 3 weeks whilst connecting to 3 different devices at the exact same time. I called your client care contact centre this morning @08h37 & spoke to Nosipho Majola whom advised me that I have a 40GB DATA sim yet she gave me no explanation of why the data depleted so quickly. I shared my concerns with her & informed her that I was mislead by the sales consultant & that is misrepresentation. She disputed the contract & I requested my contract & the Sign-up Voice recording I was thereafter advised that I will receive it within 7 days as that is the time frame as per the registrar. Kindly note that I requested cancellation effective immediately and was advised by Nosipho that there will be no cancellation fee as I requested cancellation within the Grace period. Please email me the Sign-up call & Contract by no later than 2nd August 2022 Midnight as I will be going to the OMBUDSMAN & HELLOPETER. I am disappointed in the way your company misleads their clients.
0 replies
45 months ago
POOR & MISLEADING SERVICE
I received a call on the 13th July 2022 from one of your sales consultant whom offered me a 100GB MTN TopUp data contract which is a monthly fee of R169.00 as there is a special. I was very much impressed with the premium & amount of data I will be receiving monthly. Regardless of the sales consultant rushing & trying to dodge my questions I gave Mondo the benefit of the doubt. Shortly after my call ended I received an email for my FREE Mondo Contract Protect Policy to my email address chandrevdheever92@gmail, however I have still not received the DATA Sim contract. I am aware that the contract needs to be sent to the client within 30 days as per the registrar. I am still awaiting the document/contract & luckily you are still within your 30 day period. The DATA Sim card was delivered to me on the 20th between 15h00 – 15h20 as promised RE of my address being captured incorrectly & having to be rectified on 2 separate occasions. I still applauded your service!! Sadly, on the 23rd July 2022 the data was depleted which made absolutely no sense to me because 40GD Telkom data normally lasts me 3 weeks whilst connecting to 3 different devices at the exact same time. I called your client care contact centre this morning @08h37 & spoke to Nosipho Majola whom advised me that I have a 40GB DATA sim yet she gave me no explanation of why the data depleted so quickly. I shared my concerns with her & informed her that I was mislead by the sales consultant & that is misrepresentation. She disputed the contract & I requested my contract & the Sign-up Voice recording I was thereafter advised that I will receive it within 7 days as that is the time frame as per the registrar. Kindly note that I requested cancellation effective immediately and was advised by Nosipho that there will be no cancellation fee as I requested cancellation within the Grace period. Please email me the Sign-up call & Contract by no later than 2nd August 2022 Midnight as I will be going to the OMBUDSMAN & HELLOPETER. I am disappointed in the way your company misleads their clients.
1010 replies
72 months ago
INCOMPETENT & DISRESPECTFUL STAFF
On the 13th May 2020 I called Triangle couriers in George, requesting information regarding their exclusion areas during the Lockdown. I unfortunately spoke with Francois whom occupation is a Supervisor, he was unable to answer my question and responded to me with raising his voice abruptly, then hung up on me. I am a firm believer that if you are unhappy with your job you should not be working for that company or be in that position at all!! You should not be taking your personal issues out on clients. Patience is key!!! One would think that a supervisor would be competent but he has proven that he is clearly not. I honestly hope that after this review his attitude and incompetence get's addressed and that he is dealt with accordingly. I have never been this unsatisfied with customer service before. This is not the 1st time clients are complaining about your bad service! Triangle please take a relook at your company and find ways to strengthen your customer service s****s for the sake of the public and to ensure you do not lose business.
0 replies
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1 Star
3 (100%)