MP
Melusha P
Active since May 2020
11
Reviews
0
Industries
Reviews
11 reviews14 months ago
Home to the most ********* and immoral human beings who are appointed as their staff.
Home to the most ********* and immoral human beings who are appointed as their staff. Their staff members will put your life in danger, they will ***** from you, they will lie to you and then ignore you. The directors will not help you, the GM will not help you. Most dishonest and disgusting workforce I have ever come across. They do not care about human life.
0 replies
19 months ago
SAA staff will bully you into spending large amounts of money because of their lack of knowledge!
As an expatriate working and residing in Ghana, I booked a flight with South African Airways from Durban to Accra, Ghana, with a connecting flight from Durban to Johannesburg. On the day of travel, despite having all required documentation, including a valid work visa, SAA ground staff refused to let me board Flight 530. They insisted I provide proof of a return flight to South Africa, which was completely irrelevant to my circumstances. I repeatedly explained my situation and presented my work visa, but the staff's incompetence forced me to purchase an additional return ticket online through Travelstart at a staggering cost of R8907. This purchase was made under duress, with no other option available to me as I could not contact my employer in Ghana due to the time difference. Upon arriving at OR Tambo International Airport, I was informed by your desk staff that the requirement for a return ticket was a mistake. This was confirmed when I faced no issues boarding my flight to Ghana. The unnecessary ticket purchase was solely due to your staff’s erroneous information. This experience has left me in a dire financial situation, and I am extremely dissatisfied with the way it was handled. An email detailing my experience and the consequences I now face, such as the inability to afford basic necessities like food in a foreign country where I have no family for support or assistance., was sent to SAA over 20 days ago. Despite a clear case of SAA staff’s failure leading to unjust financial loss on my part, they continuously ignore my and if any response is received, it is only to remind me to patient.
0 replies
43 months ago
Negligence by ground staff results in a medical emergency!
Yesterday (3 October 2022), I was meant to be aboard flight FA 390 to Durban. On the way to the airport, I was suddenly not feeling well at all. Via your social media page, I checked what my options were but decided that it would be best to continue with my journey. As we reached the airport however, my condition declined. I was very weak and throwing up repeatedly. I went to the Fly Safair check in counter to ask for help with getting to my gate and the guy behind your counter B116 asked me what did I expect him to do for me? He refused to help me or engage with me further, so we had no choice but to walk away. My boyfriend walked with me to the security gates, but was obviously not allowed in. From that point on, struggling with being so weak and ill, I was forced to make my own way to the gate C9. It was so difficult to cope, and by the time that I got to the gates, I had missed my flight. I again told the staff at the gate, that I was not feeling well, and again was refused help. I had to walk back to the FlySafair counter. Visibly not okay, perspiring and struggling with a cold sweat, very weak and trying to hold back my vomit, I stood in the line the and waited for help. I asked the security guard at the counter if I could be allowed to sit somewhere while I waited or if I could go straight to the desk as I felt like I was about to pass out, and he refused to assist me on the grounds that it won't be fair to the other people. I struggled to keep from fainting but was lucky enough to finally find someone compassionate at the counter desk. She helped me change my flight and let me know that I should lodge a grievance at the treatment I faced. After changing my ticket, I had to force myself to make my way to the boarding gate again. When I got there, I joined the line and waited to board. At this, point, I was beyond afraid to try and ask for help again. As I finally boarded the new flight, that was scheduled to leave OR Tambo at 19:25pm, my condition deteriorated. I was forced to again ask for help by the air hostess who checked my boarding pass. At this point, I finally felt safe. She helped me gain some strength, helped me wash my face and gave me cold water to drink. She even gave me an energy bar and helped me stay sturdy as I found my way to my seat. She put on the air conditioner and brought me even more water to stay hydrated and vomit bags incase I needed it. Throughout the flight, she constantly checked that I was okay. However, towards the latter part of the flight, exhaustion from the stress I felt whilst battling with your ground staff, just took over. I passed out and vomitted. When I came to shortly after, the hostess Kaylah, was at my side assisting me. I was given oxygen, she had spoken to the other passengers to watch over and she and her other staff, constantly worried if I was okay. When we landed, port health and the paramedics came through to assist me. You flight crew was amazing and I felt so safe with them during the ordeal. Your ground staff on the other hand, from the check in desk where I first asked for help to your counter staff (except for one), was rude, disrespectful and stripped me of my dignity. I was embarrassed and so helpless. I was terrified of what was to come as I was so ill and so alone. I understand that I am just one person in crowd of thousands, but I am pretty sure that when health is involved your staff should be better trained to offer even the minimal amount of assistance when it is asked for it. Your ground staff was so demeaning. I was visibly unwell and upset. I was weak and fighting to stay conscious. I was crying when I asked for help and was turned away more than once. And then, to top it off, I had to pay for a new flight when I couldn't cope on my own to get to the flight I was initially trying to board. I hope that someone from management reads this, because the Safair ground staff are inhuman and something needs to be done about that before someone else finds themselves in my position!!!!
0 replies
54 months ago
Toxicity at its best
Most toxic people to interact with. Management and execution style is so chaotic. Allegations of drug sales in the center. Even their employees are treated badly.
0 replies
54 months ago
Toxicity at its best
- Allegation sale of drugs at the centers they manage. - Poor control of events like markets - Toxic key account managers who only have attitude and exert their “power” by bullying. - Under trained staff who are abused - Key account managers who get protected for toxic behaviors. Just to name a few.
0 replies
54 months ago
Reasons why Mustard Seed is the Worst Place to Work
Some of the reasons why you shouldn’t ever accept a job offer from this business: 1) You will be given the worst handover. You will later question it and you will blamed for not knowing that the company handover should have been more detailed. 2) You will be left alone to fend for yourself with no training whatsoever until your center manager starts asking why you aren’t able to actually work. 3) You will beg for training and get told “you are rushing to run without crawling.” 4) Then your center manager wants answers and you will email your executive manager to explain how you begged for training and your manager did nothing and explained nothing. 5) In response you get shouted at and verbally attacked in video call after your executive manager afforded her close friend ( your line manager) a one on one but didn’t do the same for you. 6) Seven days into your employment you recognize that you might have made a mistake. 7) Even after this, training rarely comes unless you have to arrange it yourself or ask other members of staff to help you. 8) Your line manager is rarely present and she generally does nothing to help. 9.) You will be doing the jobs of three to four people. Working everyday, including weekends. 10) You might fix all the mess ups your line manager makes and you might sacrifice your free time but you will be told you don’t take enough responsibility. Even at this stage… you are not properly trained. 11) You will be lost because lack of training that should have happened in the beginning starts to catch up on you. You will be overwhelmed and start hating work. It will affect you physically, emotionally and mentally. 12) When you ask for time off, you will be told no. Management does not adhere to your contract. You are pushed around. 13) Then you will complain to directors. But it’s futile. The marketing executive will explain away all the toxicity. And trust me… they are good at it. 14) So you start to give up and you tell them what needs to be said in meetings because you know that they will cover up anything you complain about. 15) Then you resign. And you indicate your reasons in full. So they force you to stay at home even though they will pay for your notice period… (guilty much?) 15) Then you ask about the overtime they owe you and they refuse to pay in light of how they forced you to stay at home during your notice period. This comes after they refused you permission to take off in the first place. 16) Then you have to get nasty and start demanding for the hours you worked and the money you earned!!!!! 17) All the while… the neglectful and toxic managers get away with shoving you in a state of depression. Even though you have prove from previous employees that you aren’t the only one and this isnt the first time… In short… this is a toxic place. And they will make you feel crazy for expecting to be treated properly. They will play other employees up against you and they will explain it away by saying that their other staff members are treated well so you must be too. It will drive you to suicidal thoughts and you will spend a lot of time hating yourself. P.S Watch how this post gets deleted and I get blocked…
0 replies
55 months ago
CELL C HAS BEEN LYING AND IGNORING MY REQUESTS FOR HELP FOR WEEKS.
Cell C is the most pathetic service provider in existence. I reached out to them asking for assistance, over two weeks ago. After the initial email weeks ago, I have been following up and practically begging to be assisted. Up to the point, where I type out of this email, they have yet to address my query/request. After posting on their FB page in order to get my attention, they called my request for help spam, and proceeded to ignore all of my queries and follow ups for help. Cell C has no culture of respecting it's consumers. I have never felt so frustrated dealing with a service provider before. They have pathetic customer service down to an art form.
265 replies
57 months ago
Nonexistent customer services indicates this may be a scam. Avoid at all cost.
On 22 July 2021 I had a conversation with the “customer care” service and asked a number of questions to try and verify that they were a real business. I tried to ask if I would be allowed to pay for the sneakers I intended to buy and fetch it from their supposed Headoffice or warehouse. I also asked if their stock was authentic and their verified this. (All conversations can be verified as I have not deleted them). Upon my asking again to fetch my item after paying and pointing out that they do not have a presence on social media, the customer care person became rude and highly defensive. She did suggest using a service called Tradesafe escrow to make the purchase and I will never forget how pathetically I was then dismissed. On 2 August 2021, I decided to to initiate a Tradesafe escrow purchase for the sneaker I wanted. One of my conditions and was that if the authenticity certificate did not come with the shoe, the money should not be released. Having initiated the sale, I heard nothing back from this team. It felt odd because they suggested this manner of sale to establish trust in the first place. On Wednesday, 4 July 2021 I sent through a second message on WhatsApp and messenger trying to get some assistance. I received a response saying that the Tradesafe transaction is not an immediate thing and that it is expected to finalized and accepted by Wednesday afternoon. That did not happen. Thursday came and went and there was nothing still. Bare in mind that I am now panicking because I am trying to finalize the sale and get delivery before my bf’s birthday next week. I sent through another message and there was no response. On Friday morning, I messaged on Facebook and WhatsApp again! Explaining to the team why I need help. Whilst I am willing to understand that a Tradesafe transaction is not immediately finalized, it surely does not take 5 days. Especially when it was a suggestion made by the business in the first place. Up until me writing this, I have not heard from them. The sale I tried to make was totally ignored like I was not worth selling to. I was totally let down because I was not even given respect enough to be updated with a status. Because of the terrible customer service and lack thereof I will not be able to get my bf the gift on time - at no fault of my own. But rather because of the don’t give a damn attitude of this business. I tried to do some investigation as to why The trade safe transaction would be totally ignored and one can only come to the conclusion that despite them claiming to selling authentic shoes, they actually sell AAA grade replica sneakers (their website states this) and if they accepted my transaction they would not be able to provide authenticity certification. So there lie to all their customers. The worrying thing is that there is no phone number to call and after a while they ignore all your messages. It’s either that they are liars and almost devious or they just don’t give a damn about treating customers properly. I recommend strongly that you avoid this business.
0 replies
71 months ago
UPDATE ON AN UPDATE. VODACOM IS BETTER AT PROVIDING EMPTY PROMISES AND RUNAROUNDS THAN THEY ARE AT PROVIDING SERVICE!
UPDATE ON AN UPDATE! I AM STILL RUNNING IN CIRCLES. Shortly after I posted the last update- can be seen below along with the original post, an agent contacted me to explain that my complaint was logged. He clarified that indeed, the cancellations department was non operational during the level 5 and 4 lockdown, He apologized for the fact that no proper contact was made in updating me. After a long chat, he told me that Vodacom is arranging to have my device uplifted as per the promises made. He told me to expect a call by 1 June 2020 for arrangements to be made. Today is the 5th June 2020 and no further contact was made. I still have the device, not sure what will happen with the contract that should have been cancelled weeks ago and I am still being held responsible for the payments while the relevant departments at Vodacom drag their feet! UPDATE! VODACOM IS BETTER AT PROVIDING EMPTY PROMISES AND RUNAROUNDS THAN THEY ARE AT PROVIDING SERVICE! UPDATE! UPDATE FROM MY ORIGINAL POST DATED 22 MAY 2020 Despite having responded to this complaint twice, to promise me that someone will be in touch, I have not been contacted. I am convinced that Vodacom is prolonging attention paid here so that I will never be given my right to return this contract even though I tried all the available options! Where Vodacom is concerned, the only thing I can be confident of is that you will be misled. Vodacom will lie to you. Vodacom will give you zero courtesy as a customer. Vodacom will hold you responsible for their empty promises and mislead advice, Vodacom will disappoint you. ORIGINAL POST - 22 MAY 2020 Some time at the beginning of this national lockdown, I took out a Vodacom data contract. On April 17, 2020, I received delivery of the device and sim card. Within days, I noticed that the device was not holding a charge for more than 30mins. There is no point in having a mobile router if it needs to be attached to a plug point at all times. Ever since, I have tried to get this contract cancelled and returned. Vodacom stores were initially closed. So I contacted the customer care centre. The agent advised that I should contact the cancellations department. The number provided, after all, it's prompts would lead me to voice prompt telling me that they were unable to service my call at this time due to CoVid-19 restrictions. I contacted the customer care department again. They assured me that the 14-day return policy will be amended to account for the restrictions put in place. Vodacom retail stores were allowed to open, and I took the device and contract details to a store. They advised that the only way to cancel this contract would be to contact the cancellations department... They attempted to contact the department from the store, with no luck. Fast forward to today, after multiple calls every week to a voice prompt system that leads nowhere, and multiple calls to a customer care centre that leads me back to the unreachable cancellation/returns department, I was finally able to speak to a consultant. Imagine my disappointment and anger when I was told that there is nothing that can be done, as the 14 day period has passed and I am not eligible to return the device... Stuck with a device that does not work properly and a service provider (Vodacom) that makes empty promises, gives incorrect advise and simply cannot be trusted. If you are thinking about taking out a Vodacom contract, it would be in your best interest to use other service providers.
210 replies
72 months ago
UPDATE! VODACOM IS BETTER AT PROVIDING EMPTY PROMISES AND RUNAROUNDS THAN THEY ARE AT PROVIDING SERVICE! UPDATE!
UPDATE FROM MY ORIGINAL POST DATED 22 MAY 2020 Despite having responded to this complaint twice, to promise me that someone will be in touch, I have not been contacted. I am convinced that Vodacom is prolonging attention paid here so that I will never be given my right to return this contract even though I tried all the available options! Where Vodacom is concerned, the only thing I can be confident of is that you will be misled. Vodacom will lie to you. Vodacom will give you zero courtesy as a customer. Vodacom will hold you responsible for their empty promises and mislead advice, Vodacom will disappoint you. ORIGINAL POST - 22 MAY 2020 Some time at the beginning of this national lockdown, I took out a Vodacom data contract. On April 17, 2020, I received delivery of the device and sim card. Within days, I noticed that the device was not holding a charge for more than 30mins. There is no point in having a mobile router if it needs to be attached to a plug point at all times. Ever since, I have tried to get this contract cancelled and returned. Vodacom stores were initially closed. So I contacted the customer care centre. The agent advised that I should contact the cancellations department. The number provided, after all, it's prompts would lead me to voice prompt telling me that they were unable to service my call at this time due to CoVid-19 restrictions. I contacted the customer care department again. They assured me that the 14-day return policy will be amended to account for the restrictions put in place. Vodacom retail stores were allowed to open, and I took the device and contract details to a store. They advised that the only way to cancel this contract would be to contact the cancellations department... They attempted to contact the department from the store, with no luck. Fast forward to today, after multiple calls every week to a voice prompt system that leads nowhere, and multiple calls to a customer care centre that leads me back to the unreachable cancellation/returns department, I was finally able to speak to a consultant. Imagine my disappointment and anger when I was told that there is nothing that can be done, as the 14 day period has passed and I am not eligible to return the device... Stuck with a device that does not work properly and a service provider (Vodacom) that makes empty promises, gives incorrect advise and simply cannot be trusted. If you are thinking about taking out a Vodacom contract, it would be in your best interest to use other service providers.
315 replies
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1 Star
11 (100%)