MR
Mel R
Active since May 2020
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
They sorted and approved a miscommunication with my claim quickly and efficiently, with highly helpful and well trained call centre agents, who were well spoken, kind and gave all necessary information
They sorted and approved a miscommunication with my claim quickly and efficiently, with highly helpful and well trained call centre agents, who were well spoken, kind and gave all necessary information. A true breath of fresh air in our current climate!1 reply
49 months ago
Ongoing issues with Bolt Food and terrible customer support
I am BEYOND frustrated with Bolt service. You are the only food delivery service that I have constant issues with. And then when I complain I'm treated as if I am the problem?!? This is utterly ridiculous. Please resolve this issue, going forward I will no longer be using Bolt Food, and I will be writing bad reviews on every platform, I've tried to support a new, growing company rather than the big ones, but if you don't fix your customer support, you will continue to lose customers like myself at a fast rate0 replies
75 months ago
Order issues over a month waiting!!!! PLEASE SORT THIS OUR MAKRO!
This is the second review I am writing now, as i'm UTTERLY frustrated!!!! I am so tired of hearing from several different customer service agents that they will follow up and get back to me to no avail. PLEASE Makro. I am waiting for our replacement on an item that arrived broken and was also the incorrect order. It was ordered a MONTH ago!!!! Our 2 year old is waiting for her birthday present from her granny that she got so excited arrived and had to send back with many tears. Order number: MAK*** Please get this sorted ASAP!2 replies
75 months ago
Makro customer service a complete FAIL!! Waiting for orders with no answers.
Absolutely frustrated and over this. I've called, emailed, posted on their Facebook and Makro can't do a simple thing like tell me when my orders will arrive??? This is completely ridiculous, we paid with ebucks and now to wait for a refund is gonna be torture by looking at other reviews. Ordered 14th May for our 2 year olds birthday which has come and gone. Highly disappointed in Makro's service. You spend all your time posting on social media but where is your response and action for your customers???3 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)