BW
Bonita W
Active since Jun 2020
14
Reviews
0
Industries
Reviews
14 reviews4 months ago
I would like to begin by stating that the service I received from your team was helpful and very professional
I would like to begin by stating that the service I received from your team was helpful and very professional. Unfortunately, I cannot say the same about the service provided by your service provider, A-Call-Away. The plumber who was dispatched spent less than 15 minutes at my property and advised me to contact the City of Cape Town regarding the blocked drain. After contacting the City, I was informed that this issue required the assistance of a private plumber. Had the plumber from A-Call-Away been adequately equipped or willing to assist, there would have been no need for me to escalate the matter or lodge this complaint. The visit did not resolve the issue, nor did it provide any meaningful assistance, which was both disappointing and inconvenient
56 replies
26 months ago
Pathetic services
I places an order on the Woolworths App and ordered Items which were supposed to be delivered before 12PM via Dash. My order was incorrect infact instead of receiving Food items along with my daughter's Pampers Diapers I received 2 5L spring water bottles and Devil's Peak Lager. When the driver arrived I asked him where is the Diapers and he argued with me and said there were no Diapers on my order. I immediately called the call center and was not assisted instead I was being patronized by one of the call center agents. Someone else called me back who failed to display active listening skills. Whom I had to repeat myself too on more than 4 instances, this agent told me she can not tell me when this will be resolved. I need this matter to be resolved ASAP. Money was deducted from my account immediately and I received an incorrect order. What must I do with alcohol when I do not consume alcohol and where is my order?
0 replies
36 months ago
Pathetic Service
Our sewer at 6 Altona Grove Woodstock 7925 has been blocked since sunday the 7th May 2023, I was given reference 9114741735 that was assigned and closed without any of the city of capn towns personal coming to unblock the main drain in the road, I calledd again Monday and was given reference 91147451641 and again today reference 91147453753 which was also closed. All the call center is telling me someone has been out but the damn drains is still overflowing. No one from the city came out to unblock the main drain which is infront of no2 Altona grove woodstock 7925. This drain is blocked and it's caused for our drain in the yard to overflow with **** and urine our yard is smelling like a Sewage. I can't believe the poor service I have received for the past 3 days closing a request and stipulating it has been attended to when in fact it has not been resolved nor was your technician out to work on the request.
106 replies
37 months ago
From Bad Service to Amazing Service, WELL DONE KGOMOTSO
I made contact with Outsurance on Saturday morning I spoke to a consult who Misinformed me about my debt order that was supposed to be deducted from my bank account on the 3rd April 2023, on Monday no debit order was deducted from my bank account, I eventually reach out to Outsurance on Tuesday the 4th April 2023 and spoke to an Indian consultant who basically dropped the line on me while I was voicing my concern, no empathy was shown no customer acknowledgement what so ever. I called back and spoke to a wonderful lady by the name of Kgomoto who assisted me effectively, empathized and provided the appropriate recommendations to resolve my query. From receiving horrible service to amazing service is so amazing, continue to employ agents like Kgomoto who put the customer first, who had a friendly and approachable tone and who surely was to me the face of Outsurance. WELL DONE KGOTOMO YOU DID YOUR THING AND CLEARLY SHOWED YOU VALUE YOUR CUSTOMERS.
159 replies
42 months ago
Agents who lies, debit order requested and not captured by agent
I contacted Standard Bank funeral services on the 14th October 2022 to reactive my debit order as I was on a payment holiday and was assured by the agent both my policies debit orders were reinstated and will be deducted from my respective bank account on the 27th October 2022, yesterday I received a sms stating my policy was canceled due to non payment, I immediately called to reinstate my debit orderr only to be transferred to retentions and the phone was cut off my a rude consultant no call back nothing. Why is standard banks insurance agent's lying to their customers and why do you cancel off policies when a customer made contact prior to the debit order date to reinstated it? I need my policy reactivated as it was your incompetent staff who failed to adhere to your own processes.
664 replies
48 months ago
Horrific Service
I reached out to outsurance on the 27th of April 2022, to advise we had our cables stolen in the early hours of Tuesday morning the 26th of April 2022, as per the engineers from the city of cape town our outside cables that lead to DV Board has to be replaced due to it being faulty, the engineers also mentioned keeping the cables in our house is a hazard to our premises as it would lead to an electrical fire. As per the conversation with Kwame Essel-Mensah the claim was processed and approved, and a service provider will be in contact with me within 4 hours, IMVUSA TRADING 679 cc reached out to me, made an appointment to assess the faulty cable and would forward their report to outsurance. I was advised by the Electrician to make contact with the city of cape town to have our electricity switched off, bearing in mind this is an additional cost for ourselves. Kwame, made contact with my sister yesterday to advise the claim he submitted is incorrect as per claim number 329585853, he'd need to log a new claim as per the report from the electrician, he was not too clear with my sister, I requested a call back up until now I have not heard from Kwame, I attempted to contact the claims department on 8 occasions, spoke to multiple agents who first advised the claim is not their systems, then the claim must be logged, the claim was not processed, the claim was processed but needs approval, I requested a callback and all of the 7 agents yesterday ended the call on me. This morning I spoke to a lady I am unable to recall her name, she advised the claim is by the assessor who needs to authorize this report from IMVUSA TRADING 679 cc. The agent was unable to advise what the turnaround time for this authorization would be, bearing in mind we are sitting without electricity for more than 48 hours. I need to know by when will my claim be authorized, when will our faulty equipment be replaced, I have been a customer with outsurance for 13 years and have never experienced such horrible service before. I need this dealt with ASAP.
0 replies
48 months ago
Horrific Service
Horrific Service I reached out to outsurance on the 27th of April 2022, to advise we had our cables stolen in the early hours of Tuesday morning the 26th of April 2022, as per the engineers from the city of cape town our outside cables that lead to DV Board has to be replaced due to it being faulty, the engineers also mentioned keeping the cables in our house is a hazard to our premises as it would lead to an electrical fire. As per the conversation with Kwame Essel-Mensah the claim was processed and approved, and a service provider will be in contact with me within 4 hours, IMVUSA TRADING 679 cc reached out to me, made an appointment to assess the faulty cable and would forward their report to outsurance. I was advised by the Electrician to make contact with the city of cape town to have our electricity switched off, bearing in mind this is an additional cost for ourselves. Kwame, made contact with my sister yesterday to advise the claim he submitted is incorrect as per claim number **********53, he'd need to log a new claim as per the report from the electrician, he was not too clear with my sister, I requested a call back up until now I have not heard from Kwame, I attempted to contact the claims department on 8 occasions, spoke to multiple agents who first advised the claim is not their systems, then the claim must be logged, the claim was not processed, the claim was processed but needs approval, I requested a callback and all of the 7 agents yesterday ended the call on me. This morning I spoke to a lady I am unable to recall her name, she advised the claim is by the assessor who needs to authorize this report from IMVUSA TRADING 679 cc. The agent was unable to advise what the turnaround time for this authorization would be, bearing in mind we are sitting without electricity for more than 48 hours. I need to know by when will my claim be authorized, when will our faulty equipment be replaced, I have been a customer with outsurance for 13 years and have never experienced such horrible service before. I need this dealt with ASAP.
740 replies
54 months ago
Horrible Customer Service
Since the 23rd of September 2021, I have been in contact with Old Mutual as I have requested to move my retirement annuity to Metropolitan, after numerous calls to Old Mutual and emails I finally received an email advising my policy will be closed with them and transferred to Metropolitan however there will be a fee. After consideration and not completing the Section 14 application forms I sent an email advising I will no longer transfer my policy and keep it active with Old Mutual, after I noticed my debit order was not deducted I made contact with the call centre I spoke to an agent who ended the call on me and refused to listen to my query, I called back and spoke to Cyalea to whom I raised my complaint and all she could tell me is to send an email requesting for my policy to be reinstated, I had advised Cyalea I sent an email on the 28th October 2021 to instruct old mutual not to cancel nor transfer my policy I had also asked her why did your company proceed to cancel my policy without my completed forms? Cyalea was unable to answer me, I asked to speak to a manager and wanted for 25 minutes on hold with resuming, nor thanking me for holding advising she is still waiting on her manager to assist. 5 minutes later she hang up on me. I need my retirement annuity reinstated with Old mutual, this is not my fault that your consultants were unable to action on my final request where I had stated I no longer require the transfer and wish to keep my policy with Old Mutual.
452 replies
56 months ago
Derogatory and racist remarks by branch manager
This morning I contacted the Lewis Store in Wynberg, spoke to a young man Marty whom assisted me with some queries pertaining to a list of furniture's I intended on purchasing in the branch, he asked when I arrive to ask for him. Upon arrival at Lewis in Wynberg I was directed to Marty who introduced me to a sales consultant to whom I'd explained that I was looking to purchase cash the Salem Kitchen unit, a Bedroom set along with a bed and bedroom cupboard. The sales consultant then advised they do not have the kitchen unit that I'd requested at their warehouse, however recommended an alternative unit to which I said I'd need to make a call to confirm, she said she will call their warehouse to confirm if they have the Salem Kitchen unit in stock. I asked how can lewis advertise this unit online and not have it in store or at the warehouse, she then said she will call just to confirm, upon waiting I contacted my sister and explained the situation when I ended the call, I heard the store manager " Mrs Juanita Solomons " state in afrikaans Ek verstaan nie hierdie mense nie; hulle kan nie aanvaar wat ons hulle aanbeveel nie; dit is nie asof hulle kontant het om vir al hierdie meubels te betaal nie; hulle sal dit op krediet koop, so neem dit eerder as wat hulle wil hê die verkoopskonsultant moet bel rond, hoekom hierheen kom as u baie kieskeurig optree. Maar die mense doen dit altyd as hulle in die winkel kom, en u sal nooit 'n bruin persoon kies nie. Every person in store looked at me while she was expressing her opinion, I asked Juanita if she was talking to me, she then responded no I'm talking to the consultant lady. Not knowing that I understood each word she uttered. I turned to the sales consultant, asked for the individuals details she then explained this is the branch manager. Juanita Solomons then questioned what my problem is. I walked out as this is unethical and racist behavior from a woman of age, ragedless of title or colour in the world of covid with many people losing their jobs we should value our job's and treat our customers with the outmost of respect, regardless if they purchasing the entire store on credit or cash, the method of payment should not be your focus instead you should help assist, guide and direct your customers with the highest level of service that you were employed to do, seeing that you are the face of the company the store manager ,instead I was insulted and undermined placed in a box by a store manager of the Lewis Group. If I was told Miss we do not have it in stock, however you are more than welcome to return once they arrive in Cape Town as we awaiting them from Johannesburg due to the looting that happened in July, I'd understand, instead I had to go all the way to the Lewis in Parow where I was told the products will arrive in Cape Town in September. I am disgusted with the level of service, racists remarks and the utterly humiliated by the branch manager who is Juanita Solomons, I am unsure where she received her customer service, management training from nor am I sure how she obtained her title at the branch from what I experienced she is not emotionally nor mentally equipped to liaise or deal with customer's this is not management material nor is this person an asset to the Lewis Group Brand instead she had damaged the brand with her derogatory racist and unethical remarks. To the Lewis Group please enure that you employ branch manager's who will be the face of your brand, who is more than capable of dealing or engaging with different people of colour , not humiliate or make derogatory remarks against your customer's, Brand damaing is what she done to your companies name.
159 replies
56 months ago
Derogatory and racist remarks by branch manager
This morning I contacted the Lewis Store in Wynberg, spoke to a young man Marty whom assisted me with some queries pertaining to a list of furniture's I intended on purchasing in the branch, he asked when I arrive to ask for him. Upon arrival at Lewis in Wynberg I was directed to Marty who introduced me to a sales consultant to whom I'd explained that I was looking to purchase cash the Salem Kitchen unit, a Bedroom set along with a bed and bedroom cupboard. The sales consultant then advised they do not have the kitchen unit that I'd requested at their warehouse, however recommended an alternative unit to which I said I'd need to make a call to confirm, she said she will call their warehouse to confirm if they have the Salem Kitchen unit in stock. I asked how can lewis advertise this unit online and not have it in store or at the warehouse, she then said she will call just to confirm, upon waiting I contacted my sister and explained the situation when I ended the call, I heard the store manager " Mrs Juanita Solomons " state in afrikaans Ek verstaan nie hierdie swart mense nie; hulle kan nie aanvaar wat ons hulle aanbeveel nie; dit is nie asof hulle kontant het om vir al hierdie meubels te betaal nie; hulle sal dit op krediet koop, so neem dit eerder as wat hulle wil hê die verkoopskonsultant moet bel rond, hoekom hierheen kom as u baie kieskeurig optree. swart mense doen dit altyd as hulle in die winkel kom, en u sal nooit 'n bruin persoon kies nie. Every person in store looker at me while she was expressing her opinion, I asked Juanita if she was talking to me, she then responded no I'm talking to the consultant lady. Not knowing that I understood each word she uttered. I turned to the sales consultant, asked for the individuals details she then explained this is the branch manager. Juanita Solomons then questioned what my problem is. I walked out as this is unethical and racist behavior from a woman of age, ragedless of title or colour in the world of covid with many people losing their jobs we should value our job's and treat our customers with the outmost of respect, regardless if they purchasing the entire store on credit or cash, the method of payment should not be your focus instead you should help assist, guide and direct your customers with the highest level of service that you were employed to do, seeing that you are the face of the company the store manager ,instead I was insulted and undermined placed in a box by a store manager of the Lewis Group. If I was told Miss we do not have it in stock, however you are more than welcome to return once they arrive in Cape Town as we awaiting them from Johannesburg due to the looting that happened in July, I'd understand, instead I had to go all the way to the Lewis in Parow where I was told the products will arrive in Cape Town in September. I am disgusted with the level of service, racists remarks and the utterly humiliated by the branch manager who is Juanita Solomons, I am unsure where she received her customer service, management training from nor am I sure how she obtained her title at the branch from what I experienced she is not emotionally nor mentally equipped to liaise or deal with customer's this is not management material nor is this person an asset to the Lewis Group Brand instead she had damaged the brand with her derogatory racist and unethical remarks. To the Lewis Group please enure that you employ branch manager's who will be the face of your brand, who is more than capable of dealing or engaging with different people of colour , not humiliate or make derogatory remarks against your customer's, Brand damaing is what she done to your companies name.
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
10 (71.42857142857143%)