MP
Melissa P
Active since Jun 2020
7
Reviews
0
Industries
Reviews
7 reviews10 months ago
Excellent Customer Service
I would like to commend the outstanding customer service we experienced at Hussar Grill New Market on 20 June 2025. From start to finish, our time there was truly refreshing, and it left a lasting impression. I will definitely be returning and have already started recommending this branch to others. A special thank you goes to Siyabonga, who served our table with a consistently friendly, attentive, and welcoming attitude throughout the many hours we spent there. His professionalism and warmth made our experience all the more enjoyable. I’d also like to recognise Nigel for his knowledgeable and engaging presentation on the different types of meat. He brought not only expertise but a fantastic personality to the table, adding depth to our dining experience. Well done to the entire team – you’ve set a high standard for excellent service!
0 replies
11 months ago
I recently got OnePlan insurance
I recently got OnePlan insurance. And I was speedily assisted by Julian David when I needed funds loaded onto my card. What a seamless process!
58 replies
11 months ago
My change of address query was quickly resolved by Zanele Bogale who was the most pleasant and friendly consultant I have dealt with
My change of address query was quickly resolved by Zanele Bogale who was the most pleasant and friendly consultant I have dealt with. Thank you!
58 replies
12 months ago
Query resolved speed...
Query resolved speedy and efficiently by Patience.
58 replies
67 months ago
Excellent Customer Service: Discovery Agent Sandiep Singh
I would like to commend Discovery agent Sandiep Singh for his excellent customer service! I have never dealt with such an informed, efficient and helpful Discovery agent in my entire 10 years of being with Discovery. My dad was admitted for heart surgery in May 2020 and I have been struggling to get his chronic medication approved since then. It has been a back and forth issue between the doctors rooms and Discovery. I called through around 16h05 on 15 October 2020 and had the pleasure of dealing with Sandiep who had all the answers for me and even assisted by calling the pharmacy who had entered claim details incorrectly which led to the claim being rejected. If every agent could be as awesome as Sandiep, I would want to deal with Discovery on a regular basis! Keep up the awesome service! :)
53 replies
71 months ago
Phone Blacklisted in Error
My phone got blacklisted on 04-June with no phone call from Vodacom or no notification whatsoever. I called the call centre on Monday 08 June and got told the phone is blacklisted and I would need to go into the store to fill out forms in order for them to unblacklist. We then went into the store on 09 June and were told it was blacklisted due to bad debt, this phone and contract was paid up and the number is on prepaid yet they blacklisted due to bad debt. The store consultant just said sorry and that they can see it is paid up and that they are not sure what happened, we then had to waste our own time and go to a police station for an affidavit and complete forms. I now have to wait 7 days for my phone to work when it was Vodacom's fault and all i get told is sorry. Due to the pandemic we are working from home, everything in today's world works on two factor authentication and i cannot access anything. We are living in a technology age and i don't think Vodacom realises the impact of incorrectly blacklisting a customers phone. The agent at the call centre just tells me to put my sim card in another phone (as if a normal person walks around with many phones). I called again this morning 11 June and spoke to a consultant to escalate my case because i cannot wait 7 days for something Vodacom did in error, he escalates the case after insisting on the 7 days wait, then comes back to me saying i would receive a message with the reference and i should wait for their call tomorrow or if not tomorrow then Monday. I then tell the consultant how on earth would they reach me if i cannot use my phone and this very escalation is for a blacklisted phone. The consultant then says i must use another phone i told him i cannot he then says he should have escalated with an alternative number. I am so tired of the horrible service Vodacom continues to provide its customers!
210 replies
Review Distribution
5 Star
6 (85.71428571428571%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (14.285714285714286%)