CK
Craig K
Active since May 2009
138
Reviews
0
Industries
Reviews
138 reviews13 months ago
Really... Read emails properly
I queried not getting a Smart Shopper Statement and Shakeerah Adams from PnP sends me a message to raise it with RCS because "information between the client and RCS is strictly confidential" I didn't ask for a RCS statement. I asked for my Smart Shopper Statement that I used to get and then it stopped. Please read my email correctly. Simple things like this make a business look ***********. The other day a manager recovered from a "mistake" at customer services and it was fine because she self corrected... Please do the same.
106 replies
13 months ago
**** sale
Got an email yesterday about a sale and went into a store today. Nothing barring 2 items available. Waste of time. They should be reported to advertising authority . Staff in Tygervalley store confirmed no stock of thiseitems for months
0 replies
14 months ago
Maybe avoid this company.
I was hestitate to buy from Wootware but the price was good. I bought a FiFine Microphone and after assembling it, I realised that there are pieces missing. I waited a few weeks before opening, which is my error, however, I didn't expect missing parts. In short... It was probably an opened item that they sold as new and because I didn't check, I now sit with an incomplete item. Maybe avoid this company.
0 replies
14 months ago
Webtickets for the win
Booked tickets yesterday and needed it changed today. My wife got in contact easily. We emailed the request through and the response was really quick. Great job guys.
53 replies
14 months ago
If you are thinking of banking with Nedbank, don't. Really just don't.
I can't get away from Nedbank quickly enough, except, they are physically stopping me from getting my money. I FICA, They confirm. The system says I'm not FICA'd. I want to withdraw funds from a specific account, it says I can't withdraw. I send them the documents again... They confirm it's sorted. I login. It still doesn't work. I guess I will go into the bank again tomorrow for another 2 hours and again not have my problem solved.
0 replies
14 months ago
I'm now done with Nedbank. Service is just to poor.
I now understand why Nedbank is loosing clients. Sitting in a Nedbank branch in Tygervalley and 45 min later have not been assisted with FICA requirement. Lots of sales staff. One person to assist with client queries. Only reason we have the account is due to an investment. Nedbank has guaranteed, at least for me that their sales staff won't be needed by me. As soon as the investment has matured I'll move it. All other accounts we have with Nedbank will need to go. No one needs this kind of poor service
0 replies
15 months ago
Is the CEO also a bot or is he a real person?
I did some banking today and tried the webchat feature of FNB's website. The last time I tried, the website logged me out because no person assisted me. Today, the same thing was happening, but after about 5 min, I gave up. Wouldn't FNB send me a message via the app thanking me for giving them the opportunity to assist me... YOU DIDN'T HELP ME. YOU DIDN'T EVEN RESPOND. FNB spends all their money on automation and at some point we will just not be able to get any help. That's probably when AI robots take over the world LOL. FNB you are useless. Now I wait for the autmated messages that thank me for bringing this to their attention and telling me that someone will be in contact with me shortly, which you will read on the automated response they publish, but lets be honest, its never going to happen.
106 replies
16 months ago
Long expired yogurt still in the fridge, and moved to the front no less.
You guys need to check the products in your fridges. On Friday, I found a 1kg yogurt tub with an expiry date of 23 Nov 2024. There was only one, but it had been moved to the front clearly, so its not like someone forgot it at the back. This was the Soneike Woolworths. Our local Langeverwaght branch has similar issue, selling items that expire on that day, or occasionally expired. This is an attention to detail issue, so please fix it. I have a photo of the tub, with a time date stamp, if you want it. Fortunately I saw it and took another... Problem was that finding a staff member on the 27th Dec to sort it out was equally challenging.
0 replies
16 months ago
Nice day out in Hout Bay, where the food was good and the service was great
We went for lunch Monday, and had quite a big order. The queue was quick, the food didn't take too long and the quality of the food was great... but that isn't the motivation for review. It was the very helpful people that were helping outside. There was one lady who was helpful and pleasant at the condiments table outside, and then there was the lady with a blue headband... (I didn't unfortunately get her name). I had to get an additional order I missed after placing my order... She recognised that I was back in the queue, came to find out if there was an issue and then helped to get my order processed quickly. She then also came to find me to bring me the order. Service like that turns a nice day out for fish and chips to a great day out... So thank you.
0 replies
16 months ago
Dropping the ball I'm afraid... so I printed elsewhere
I went into the Tygervalley store to arrange for an A1 Photoprint. It was busy when I came in so I waited for about 3-4 min, just waiting for someone to acknowledge I was there. I was prepared to wait. A couple of min later the one guy got up, walked past me but didn't even look in my direction. I'm not expecting to walk into a busy store and have everyone drop everything they are doing to assist me, but acknowledging me and giving me an indication of how long before I would be served would've been nice. I've printed there a couple of times before, but this experience led to me standing in your store while searching online for an alternative, which was nearby, called them and then went there instead, where they too were busy, but the guy immediately acknowledged me and said he will be with me shortly. Pretty disappointed in you guys.
0 replies
Review Distribution
5 Star
18 (13.043478260869565%)
4 Star
2 (1.4492753623188406%)
3 Star
6 (4.3478260869565215%)
2 Star
33 (23.91304347826087%)
1 Star
79 (57.2463768115942%)