LP
Louise P
Active since Jun 2020
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Won't even bother with them...........
I searched for providers through Hippo and decided to submit an enquiry with PluxNet, it's been 24hours already and still NO ONE HAS MADE CONTACT with me. Imagine how bad the customer service will be once you're signed on as a client if they don't even bother to contact new enquiries that could turn out to be a potential client??????
0 replies
2 months ago
WORST SERVICE EVER!!!!!!!!!🤬😡
0Stars😡🤬 I cancelled my contract with Metro Fibre because their service was TERRIBLE, but apparently, the nightmare continues even after you leave. They collected my router on January 31st. Today, nearly two weeks later, I’m getting emails asking me to "schedule a collection" for the equipment they already have. It is clear their internal systems are a mess. If you value your time and don't want to spend your weeks chasing up a company that can’t even track their own hardware, look elsewhere. Absolute administrative chaos. Save yourself the headache and go with a provider that actually has their act together.
56 replies
3 months ago
Exceptional service!
I cannot thank Merinda and Shannon enough for their incredible support during what has been a very scary process. From the very first contact, Merinda was wonderful—she provided a sense of calm and professionalism that I truly needed. Shannon was also a lifesaver, stepping in to resolve a specific issue in less than 24 hours. Their efficiency and empathy turned a stressful situation into a manageable one. If you want a team that truly cares and acts fast, look no further!
56 replies
42 months ago
Great assistance from Jacob
Thanks a ton for your great assistance & helping me with the quote and procedures, you really saved me time & a huge headache!!
133 replies
71 months ago
BAD/NON-EXISTING SERVICE
Not even worth any stars! EXTREMELY BAD SERVICE!!! I'm so fed up with Rain & the bad, no wait, NON-EXISTING service!! Customer service doesn't answer, submit an online enquiry to support, get an automated response BUT NO ONE ACTUALLY CALLS BAC****!!!!!
105 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)