JD
Jeanré du Plessis
Active since Jul 2020
3
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Reviews
3 reviews16 months ago
A Disastrous Christmas Experience at Mabula Lodge
Our stay at Mabula Lodge has been nothing short of a disaster. It’s Christmas Eve, and we’ve had to endure half a day without water followed by over 30 hours without power. This is completely unacceptable, especially during what’s supposed to be a festive and relaxing holiday. The lack of communication from the management team has only made things worse. Whenever we ask for updates, we’re brushed off with a vague, “We are working on it.” Meanwhile, all our meat has gone off, and we’re left scrambling to figure out what to eat for the next three days (over R5 000 worth of meat purchased as we are a family of 8). To add to our frustration, we were told complimentary coffee was available at the reception as compensation. But the reception is over 20 minutes away, and they didn’t even offer us flasks to bring hot water back. On top of that, there’s nowhere to sit and enjoy the coffee since we’re prohibited from accessing the main lodge. Speaking of the main lodge—reserved for high-paying and mostly international guests—it’s fully equipped with solar and generator power. Yet, as timeshare guests (over 200 of us), we’ve been denied access to charge our devices, use the restaurant, or swim in the pool. This blatant disregard for timeshare guests feels rude and completely unaccommodating, especially given our high yearly fee. We haven’t been able to shower due to the lack of hot water, and when we tried to buy ice to salvage our food, the on-site shop informed us they had none and didn’t know when they’d restock. This experience has left us feeling abandoned and undervalued. Mabula Lodge needs to seriously rethink how they manage such situations and treat their guests, especially during peak holiday times. I cannot recommend this lodge to anyone based on the appalling service, lack of basic amenities, and the unacceptable way they’ve handled this situation.
0 replies
57 months ago
Excellent service
Very impressed with the excellent service. Jandri really went over and above. Baie dankie!
0 replies
70 months ago
Faulty device not being collected
I have been a Cell C customer almost my entire life and I have always been satisfied with the service, however the past month has changed my mind completely. I upgraded beginning June to a new contract, I was very satisfied with the service and friendliness of the staff involved in the process. After receiving my new device I started noticing a fault in the speaker/microphone when I take videos or send voice notes. I phoned CellC (within 7 days after receiving my device) to report the problem, once again very helpful and friendly staff assisted me in the process. But now the problem comes in... I've been waiting 3 weeks for my phone to be collected and in the meantime I had to make alternative arrangements to get a spare phone. I am irritated because I have been phoning customer care, collection department and repairs department and no one can actually tell me when my phone will be collected or repaired, it's just a cycle of being on hold for more than an hour and then someone referring me to another department where I am on hold again. The repairs process hasn't even started and that might also take another week, leaving me without a phone (that I'm paying for) for more than a month. I started the process 17 June 2020 and have been phoning in at least every second day to follow up on my applications where I just get told that they logged my call and will phone me back with a response within 24-48 hour, which of course has not yet happened.
315 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)