PD
Peter-John de Kock
Active since Jul 2020
16
Reviews
0
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Reviews
16 reviews52 months ago
From the time I firs...
From the time I first did business with them just over a year ago, to now - nothing but super friendly staff who take their work seriously, but not enough to be boring! It is insurance after all, but Nicolaas Grobbelaar was fabulous! Funny, knowledgable and with honest and upright advice.
53 replies
52 months ago
Goodbye Cartrack, and good riddance.
Despite me having been in touch with Cartrack seemingly dozens of times and having had the same conversation dozens of times with them, they still went ahead and issues summons against me today. As I have said - again, dozens of times, as soon as I am back at work (I work at sea, in the cruise industry) at the beginning of March, I will settle the account. With thanks to covid, I have no assets, nothing to attach, and no money. So please feel free to go ahead with this summons Cartrack - while you're at it, arrange to have this godforsaken device removed from my car (as I have also requested), and once I'm back at work, I'll take my business elsewhere - along with my family, friends and anyone else that I can manage to reach. I'm hell-bent on only doing business this year with those who were prepared to meet me with decency and respect.
53 replies
52 months ago
A shocking company, morally bankrupt and soul-less.
I am on a mission to start calling out shoddy businesses when I experience them and start praising those who deserve it. Sadly, MBD falls into the former. These call centre agents are rude, entitled, brusque, and have absolutely no consideration for the people they're speaking to. They're unwilling to find solutions that work, rather they just keep repeating the same banal script over and over and no matter how many times one informs them of one's personal situation, it pays no mind to their relentless pursuit. A shocking company, morally bankrupt and soul-less.
0 replies
54 months ago
Shocking lack of professionalism from RCS
I JUST APPALED at the phone call I had just had from the RCS pre-legal department. I'm fully aware that my account is in arrears; being unemployed for the past year and a half will do that to you. The insurance on the account has run out, so I am liable for the rest - perfectly acceptable, of course. I am returning to work (I work in the cruise industry) on the 1st of December, and then I'll be able to pay off the last little bit of my account, and God knows, they'll never see another penny from me again. I don't need to be lectured by a call centre agent on how "other unemployed people have managed to make payments." That's ****** good for them, but my personal financial situation as it stands, such as it is, has absolutely NOTHING to do with a CALL CENTRE AGENT. I will settle this account as soon as I'm back at work. And threats of legal action? Take a number and stand in line.
106 replies
55 months ago
It's Medical Aid Advice...but not like You know it!
After the disastrous experience, I had with Discovery, Jovan from Mondaine was nothing less than a breath of fresh air! What a great guy, he knows his stuff and isn't afraid to tell you where to spend money - and where to save it so that you get the best possible deal. I've moved my whole family's portfolio from Discovery to the products that he recommended for us and I couldn't be more thrilled. He's a funny guy to boot but knows where to draw the line given the sensitivity of the subject matter. Highly recommended.
0 replies
56 months ago
Discovery...rather don't.
So I had been a pretty loyal Discovery customer until Covid hit. I work at sea and after coming back from the Philippines last year, within a few months my savings had been depleted and I was left with a relatively large family to support. Nevertheless, I employed all sorts of methods to keep my Discovery membership active. Let's be clear: My Car Insurance: Discovery My investments: Discovery My life insurance: Discovery My Father's medical aid ( at R7500 per month mind you) My Medical Aid I had battled with discovery (no don't get this wrong) for TEN YEARS to get my father added onto my medical aid as he is 100% financially dependent on me. This FINALLY happened this year. I had to move mine. membership back a few times as my next contract at sea's commencement date was changed. Do you not believe that Discovery has TWICE tried to debit the amount of my medical aid over two months even though I had spoken to COUNTLESS people to make sure that that would not be the case. All of that I could have probably forgiven, having worked in a call centre myself (funny enough, one of which was processing claims for Discovery and so I knew I was working for a good bunch). I opened a Discovery Bank account (the Black card) and I was referring all of my fellow seafarers to discovery, as via the app one could still participate in the discovery workout plans. All was going well...until it wasn't. As seafarers, we'd been moved from pillar to post and suddenly our commencement dates got pushed out ****her and ****her and there was no permanent work to be had here. My salary went from R 135 000 a month, to R 25 000 but yet, I will still trying to keep at least my dad's medical arrived (by the way, received NO support from Discovery during this time, nada. ) which I guess I understand situation-dependent, but I was rather looking forward to a long relationship with Discovery. My total spend, including my investments, life insurance, car insurance as well as my and my father's medical aid was around R 17 000 per month. So I'm probably not your top tier client, but I wasn't a nobody - not that any of your clients should be. Let's cut out all of the long and convoluted, RUDE discussions I had with some of your staff who seem to think that they're untouchable working for Discovery (and the fact that you've grown so big, is perhaps part of your problem, you might want to think about how you're going to handle your retentions from here on out because the folks I have been speaking to just in my social circle, are all moving to fedhealth - and that was without my interference. As I withdrew from my medical aid I still owe you like R 3500 or something, which I'll get too asap. But this didn't stop me from reapplying for my father and me and this time FINALLY he was permitted to be a dependent on mine (TEN YEARS after we first tried) and I receive the most hideous phone call from one of your "team members" at 07:00 or some ridiculous time of the morning mind you, speaking to me as If I was a piece of s*hite under his shoe because I still owe you R3000 odd and his opening sentence: I'm calling from Discovery and we're placing you on ITC. Well, firstly, by all means - please feel free to do, at this stage of the game, you'll be joining a very long line. Second of all, please remove all remaining policies and or products that I have with discovery. ALL OF IT. Medical Aids, car insurance...I don't care if I buy rooibos tea from you, cancel ALL of it. Remove me from your marketing lists and never and I do mean NEVER contact me again. I am responsible for paying for my Fathers Medical Aid, his partners Medical Aid, as well as my sister's medical aid and it, will be a cold day in hell before you ever see another cent from me again. I know that what I am about to say will mean nothing to you, this is the nature of conglomerates when they reach your size, but I had such a massive emotional attachment to your brand. You took such good care of my father and how even knows if I would still have him - then, you started treating him like a commoner with surly, sarcastic and TERRIBLY mannered staff harassing him. I thought we'd be with you forever, as for now, I don't want this resolved but I would appreciate it if you could get this. to the correct department because I'm also tired of trying to speak to someone who just puts me through to a myriad other people who then eventually cut me off. All I ask is that you remove every last semblance of my and fathers time with you. I know we still owe you money and I will settle that as soon as it's possible to do so. Remove, remove, remove and take us off of your database, we NEVER want to hear from you again.
159 replies
57 months ago
A solid, "old school" Financial Advisor that knows his stuff! Jacques le Roux
Financial Planning does sound very ***y, at least not for creative types such as I. It's something that artists never usually think about - until it's too late. But I can honestly say that Jacques le Roux is to financial services what Heston Blumenthal is to gourmet, creative cooking. He created a fabulous, comprehensive but easy to understand financial plan without using that awful sarky industry jargon that so many of his ilk do. I work at sea and so my financial planning need was slightly unique (whose isn't) but Jacques took time and patience to craft a plan across multiple platforms that will deliver a fabulous yield in its time. I am beyond happy and am looking forward to a solid lifelong relationship.
0 replies
57 months ago
Cartrack - great company...until they're not.
Wow Cartrack, you've reached a new low - even by your standards. So never mind the fact that I have your agents calling me twice a day, Monday through Saturday and I'm subjected to having to relive my current status of unemployment over, and over again - you have now instructed your attorneys to seek summary judgement against me. I can't wait to get back to work, yours will be the first account I pay and so help me God you will NEVER have me back as a client. Never, and I can't WAIT to tell everyone just how empathetic and understanding you've been.....
53 replies
58 months ago
It's all good...until it isn't.
I am usually overly impressed with Cartracks' service. Over the past couple of years, I've been with them, I can't fault them really. However, that's when things are going well. Over the past year, I have been consistently unemployed (as I work at sea...do the math) and this has lead to be having no source of income. Cut to: a daily call from Cartrack and or their attorneys - literally, Monday - through Saturday. It matters not how many times one explains ones situation, because "if there is no arrangement captured on the system, they will keep calling you" irrespective of how many "notes" have been captured. Staff range from being really nice - to incredibly rude and downright antagonistical. Take today's call from someone called "Ayanda" who spoke over me and then proceeded to disconnect the call before I'd even finished speaking. Your lack of case management systems in your call centre is not my fault CarTrack. Rest assured, I will settle this account as soon as I am able to do so - and then source a vehicle tracker elsewhere.
53 replies
65 months ago
Yes - we can like to love this company!
Gershwin Lewis: What can I say? The perfect addition to your team of staff, who I am certain regularly have to deal with people saying things like "my children" or "fur babies" :-). He is funny, but serious - and boy does he know his stuff. Easy to speak to, non-pressure but convincing enough gentleman with a witty, sharp sense of humour. Highly recommend.
56 replies
Review Distribution
5 Star
8 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
6 (37.5%)