Active since Jul 2020
Vodacom service just getting worse and worse. Client must call everytime to sort out problems how many times. Bills aren't showing correct or get lock, becuase so called not paid account.
Vodacom was one of the best network providers, but not anymore. Change the price plans as they want don't care if the customer can afford it or not, the best part is a sim card is less than R5 I was informed to go to any Vodacom to do contract Sim Swap. Just to find out that I needed to pay R63.00 for it. When I contact Vodacom about this I got feedback of they can't do anything about it. I almost pay R1000 each month just to find out I need to pay more for a sim swap!
From bad to worst! Time to sort out problems and get feedback doesn't matter. 2nd time wrong deductions are wrong then you must wait how long for the payment the paper work isn't even the same.
Called them the guy told me what I must do I did as they said. Boom payed this month even double was deducted from the account. Waiting how long for feedback.
They change the rules how it fits them and do not care about customer anymore. For years with Vodacom they can change the plans and prices like they want, but when I client informs them it is becoming too much each month you must down grade you need to pay for it "breaking contract", but they can change it as they want and pressure the client to pay regardless if it can be afforded or not phoned and email how many times and asked to help, but they just don’t care.
I don't have enough time to type everything just that after how long being with them the service is getting worst after how many months the same problem is present.
I really hope something doesn't happen that I need my medical aid now. From 1 Jan 2025 I can't log into the app or internet shows not active member or login details is wrong after reply back from them I found the email adres is wrong how can't they see it. Since 1 Jan then you let them now still can't login to give me a answer of the IT department I need to contact them in working hours. It is you that made the fault it is you that can't sort it out but you are working with this you get paid for the service now the client must do your job of sorting it out like how does that work???
I truly can say for a first time car buyer I got more than I was hoping for the car that I said years I wanted plus everything also inside that I wanted at Executive motor world in Bloemfontein, I even took the change without test driving the vehicle I took it and so far I'm more than happy never sorry about it. Even the little problems after that I had was sorted out fast and friendly. Especially Jeanette that is one lady that I know can make even the worst day better with her friendly smile, listening and understanding the problem going out of her path to help and keeping a person up to date.
Long story sort, because of MiWay my pc is more damage and they don't want to be liable. Policy changed 4 times in the first month. First time loading claim the person realised I was talking of the motherboard not the complete pc. Miway said my pc must go Bfn to Alberton to be looked at. The place calls me for password when there isn't even hard drives in. You hear nothing of the progress of the claim then when the person call he isn't friendly. Then you get the information that the claim has been rejected due to damaged CPU pins. The way I saw how they move the items when making place for my pc I would understand why they say products are damaged and if you call me to get password and can't see there is no hard drives inside then you don't know your work. I still strongly recommend to save your money and time and not use them. I strongly believe that because Miway said it must go from Bfn to Alberton that it got damaged and now they don't want to liable for it!!
On the 17/7/2020 at 13:00pm we were at Loch Logan we paid out ticket and wanted to buy cold drink at the cold drink machine, the machine took out R13.00 (B4), but didn’t give the Coca-cola we asked the federal lady that was working on the money machine she said we must asked the security, but he wasn’t there we went up to information that said we need to go to the Federal office we went there and then they said they don’t work on the machine we must asked the security so we went back again and asked the security that was there he also said he can’t open the machine at the end we left there without the Coca-cola or the money back. I’m very disappointed that no one could help us and we were send left and right without any luck,
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