Active since Jul 2020
Excellent major service and outstanding aftercare. Thank you.
Darrenwood Toyota have been servicing our Toyota vehicles since I bought a previously owned Corolla from them in 2005. During the last 15 years they have looked after the above mentioned Corolla, a Camry and a Yaris, efficiently and without fuss. Nothing is ever too much trouble, and without fail there is always at least one followup phone call from the dealership to check that all is in order. Often you get a second call from Toyota head office, to confirm that we are happy. This is in contrast to dealings we have had with some other motor workshops (for non Toyota cars) and I can only say that more often than not, we come away with a foul taste in the mouth.
I purchased a used Honda Ballade from Westrand Honda in 2016. First of all I must say the car is really comfortable and drives very nicely. But that's where the good news ends! There was damage to the carpet which were eventually repaired under guarantee, but it took at least three months of arguing to get the work carried out. I took out an unlimited maintenance plan: I wish I'd never done that - It was very expensive, and every time I went in for a service, I had to fight to get them to recognise that I had a service plan. I've been in contact with Honda Head Office, but I'm still waiting for them to come back to me. To summarize, I can only say that every time I walk out of that dealership, I have a foul taste in my mouth. At least I've enjoyed driving my car, but I would never do business with Westrand Honda again!