DM
Dimakatso M
Active since Jul 2020
4
Reviews
0
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Reviews
4 reviews2 months ago
I spoke to Nozipho this morning, and even though I was the one in the wrong as a client, she treated me with so much respect and patience
I spoke to Nozipho this morning, and even though I was the one in the wrong as a client, she treated me with so much respect and patience. Taking the opportunity to also educate me on an aspect of my cover I was unaware of. I believe most customer care agents can take a page from her book. She's amazing. Regards, Dimakatso Maleeme
56 replies
8 months ago
Are they even a legitimate business?
I bought an airfryer from them 2 weeks ago. They never delivered it, no proper feedback. They don't even answer their phone at all! I want the order canceled and my money back.
0 replies
48 months ago
Dialdirect is a huge disappointment!
I'm very disappointed with the service I'm getting from Dial direct. I was in an accident 1 May 2022, I thought they were so effective because of the way they handled the towing of my car. From the car hire to the rest of the claim its been a struggle. The car hire was part of my package yet I had to call them twice before I could get a car, were they not supposed to call me and confirm if I need a car? It's the 21st May today and I still don't have proper feedback. They promise to call on a certain date and when the date arrives I have to call them because they don't call. The last time I called on Tuesday they told me they will call on Friday to give me a full report regarding my claim since my car is written off. Friday they didn't call I called them, they told me that person dealing with my case is busy on another line. The person even said they work until 5pm, there's still time so he'll come back to me. Their app has a messaging function but you still don't receive feedback, so it's a waste of time. I use my car for work, I'm stuck without and I don't know when this is going to be resolved because my so called insurer can't be bothered to pick up the phone and call me! Dialdirect needs to start taking their customers as seriously as they do when they debit accounts. Don't make us regret using South African service providers.
134 replies
70 months ago
Absa Life is such a disappointment!
Absa Life had no qualms deducting funeral premiums from my husband's bank account for his parents and my parents. When my Stepfather passed on and we claimed for the funeral they suddenly had issues about his relationship with him and my step father. They told us on the Friday before the funeral that the claim has been taken for auditing. My mother and my brothers were called and asked questions, my mom was even asked to send pictures of our wedding to see if my step dad was there. To this day, Absa hasn't given us a clear understanding of what the issue is with the policy. My Stepfather has been in my life since I was ten years old, whatever I do for my mom I do for him as well. We are not even sure if the same thing is going to happen should any of the remaining 3 parents pass on. The one thing we are sure about though, is that they are going to debit their premium month end since that's all they are good at.
53 replies
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5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)