ZC
Zanele C
Active since Jul 2020
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Whistle Blowing: Ka Gae Interiors
"Norah, Ka Gae was my appointed supplier - all communication was between us, leave my family out of it. As initially agreed, all project funds, including the plumber's payment, were paid to your business account. You were the middleman, and all communication and payments went through Ka Gae's business account. We both have records. I fulfilled my obligations, but the project wasn't completed - no handover, no final checks. You admitted to running out of funds, halting work. You're taking on projects you're not equipped for, mismanaging funds, and delivering incomplete work. Be honest about your capabilities. All funds were paid in full. You owe me a refund, promised by Feb 1st due to bank delays. You've ignored direct communication, only responding to reviews. I'm sharing this to warn others: do thorough research before appointing and paying you and your business.
728 replies
2 months ago
Warning to all potential clients
KA GAE INTERIORS: I've had a terrible experience with Norah from Ka Gae Interiors. She was paid in full for renovations, but the work is incomplete and of poor quality. She's refused to refund my money, despite promising to do so. Issues include: - Unqualified team causing damage to property (e.g., ruined roller blinds, stained, cracked outdoor tiles, untidy property left with contractor debris) - Unfulfilled promises and lack of communication - Ignoring client messages and refusing to address issues Be cautious: she's dishonest, unqualified, and won't hesitate to take your money without delivering. Her 2-year warranty isn't worth much without a signed contract. She oversold, took on more than she could handle, and accepted payments without delivering. She used my funds meant for other purposes (over R35,000 for a supplier). When confronted, she assured me it was a misunderstanding and promised a refund (by Feb 1st), but hasn't refunded me to-date and now ignores my follow ups and has stopped all communication. If considering Ka Gae for wall frames or other work, do your research and don't pay until the project is complete. Protect yourself, you'll be left with more damage than when the work started.
112 replies
48 months ago
Scam and false advertising
Hi Team My order was placed on the 20th of April and according to the estimate delivery time should have arrived with 10 to 14 working days because it is being shipped to South Africa. Taking into consideration public holidays and weekends, my order should have arrived by now and there is no sign or update. When checking their tracking, it reads delivered to my mailbox which is written in French and I had to use Google translate to understand, the message. I have looked at reviews from other costumers and it is scary to think one has spent so much money for something that is a scam. When I call the number provided, there is no answer, my emails don't get responded to. What is even more strange is that the company looks like it's in Capetown South Africa hence I placed my order but after ordering, my goods are now coming from China. I did not want to order from China and had I known, goodness I wouldn't have bothered. So frustrated
0 replies
67 months ago
Poor management of customer query
On the 24 July I purchased Onitsuka (Tiger) sneakers. These are olive green and white purchased from Superbalist. After my second wear I noticed that the white part was dirty and decided to clean them. The sneaker is made of two type of materials being canvas and suede, when washing the sneaker I noticed that the canvas part was turning white, what was even stranger was that this was not due to colour lose but poor quality or choice of material. I thought this would return to normal once it was dry however this was not the case. I reached out to Superbalist and spoke to Aiden who escalated the matter: Please see below communication: Aiden O'Connor (Superbalist) Oct 8, 2020, 15:48 GMT+2 Hi Zanele I trust you are well. I tried giving you a call as I was advised to log a return on your behalf for the sneakers. Please can you provide me with your preferred refund method and collection address in order to log this return? I await your feedback. Kind regards, Aiden O'Connor Online Fashion Assistant Aiden O'Connor (Superbalist) Oct 5, 2020, 12:30 GMT+2 Hi Zanele Thank you for you your response. I will use these pictures you have sent, to escalate this issue to our retail team for a way forward with your issue. I am so sorry for this disappointment, but I hope we can resolve this issue. Kind regards, Aiden O'Connor Online Fashion Assistant zanelec Oct 5, 2020, 10:11 GMT+2 Hi Aiden Thank you for your email. Please see attached pictures, this was my first wash of the sneakers and this is not at all normal. Please understand that I have a number of sneakers and have never experienced such. This sneaker was costly and I expect better quality from the brand. Regards Zanele Attachment(s) IMG_0336.jpg IMG_0339.jpg IMG_0340.jpg Aiden O'Connor (Superbalist) Oct 5, 2020, 9:54 GMT+2 Good day Zanele This email is just to follow up on our phonecall conversation. Please can you attach a picture to this thread, of the shoes you washed which have now changed colour as a result of it, and I will escalate this to our retail team to see if we can assist you. I await your response. Kind regards, Aiden O'Connor Online Fashion Assistant After a few days I followed up and my mail was received by Skye who responded as follows: Skye-Raven Simpson (Superbalist) Oct 15, 2020, 8:45 GMT+2 HI Zanele Thank you for your response. Apologies for the delay in correspondence - I was not in yesterday. Unfortunately, we will not be collecting these shoes. You washed them and so regrettably that does not align with our returns policy. Please see Section 4 of our returns policy: 4. Defective products We do our best to ensure that the products we deliver to you are of a high quality and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples. The following will NOT be regarded as defects and will not entitle you to a return under this section 4: faults resulting from normal wear and tear; damage arising from negligence, user abuse or incorrect usage of the product; damage arising from electrical surges or sea air corrosion; damage arising from a failure to adequately care for the product; damage arising from unauthorised alterations to the product; and We understand that you have washed previous pairs of shoes, however, we cannot be certain that the washing of the shoes (due to the specific soap you used) was not what damaged the shoes and as such, we will not be processing a return. Should you need any further assistance, please respond to this email and I will gladly assist. Have a wonderful day! Kind regards, Skye-Raven Simpson Online Fashion Assistant I asked Skye a simple question: How I was suppose to wash the sneakers and did not receive an answer. As a consumer I do not think it makes sense to purchase sneakers that one cannot wash and if one does wash them, retailers blame the consumer. How does one purchase sneakers and cannot wash them becouse they become so called defective. This is not due to my negligence nor poor care, it is due to poor choice of material from the manufacture, however Superbalist is more interested in doing customers in and pointing the figure back. This is not the expected brand promise from Superbalist nor Tiger.
0 replies
70 months ago
RunwaySale is the BEST
I have had such an amazing shopping experience with RunwaySale and would recommend it to anyone. The staff such as Carla, Kim and Dayle just to mention a few are always friendly, prompt and willing to deliver excellence. They are always consistent, reliable and assist with providing feedback when needed. The sales on this online platform are amazing and I have never been disappointed with their quality. It’s not everyday that you can get brands like Polo, Puma and Forever New at a steal. I really enjoy spoiling myself whenever I can on RunwaySale. Team keep up the spot on service.
0 replies
70 months ago
No service delivered from DEFY.
Hi Team I called into Defy on Monday the 20 July at 08:00 to request for a technician to come and fix my oven, bearing in mind that my oven was fixed last year by Defy and has the very same problem now. I was told that a technician has been allocated to my request and that he would call me during the co**** of the week. By Wednesday I had not heard from anyone and followed up with Defy and was told to expect Joseph to come to my home by Friday. On Friday morning I called again to check if Joseph was still coming and it was confirmed that he would be coming at 17:00 which was really inconsiderate knowing that I would sit all day unable to use my oven, nevertheless I waited patiently. By 17:30 Joseph had not pitched nor contacted me and I called Defy again and spoke to a lady consultant who promised to get ahold of the technician and also gave me her word to call me back for feedback. By 18:30 no call was received from Joseph nor the consultant from Defy, I guess she conveniently forgot about me. It’s Friday evening I will now have to wait until Monday to find someone to assist, meaning that I will not be able to use my oven for the entire weekend. This is frustrating and completely disappointing from Defy. My call number: 1307201 has been ignored from Monday the 20th to date Friday the 24th. During such hard times I found myself wasting resources I do not have to call Defy and after 4 to 5 follow ups, Defy did not once return my call for feedback.
0 replies
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5 Star
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1 Star
5 (83.33333333333333%)