KN
Kerry N
Active since Aug 2020
7
Reviews
0
Industries
Reviews
7 reviews19 months ago
Also experiencing no response after deposit paid
Interested to read the review above and to find out if William responded and completed the job, as we are currently experiencing the same problem.
0 replies
19 months ago
Disgusting service and pure lack of care
My son had his wisdom teeth removed in June. It is now September and after many calls, emails, web chats and endless energy spent I have STILL not received ANY information for a claim that I am R10,000 out of pocket for and CANNOT submit to my gap cover as Momentum cannot be bothered to sort out the claim. I am disgusted at the diabolical customer service and just pure lack of care when it comes to supporting loyal customers who pay faithfully for a service each month.
53 replies
41 months ago
Amazing Customer Service
If there was a 10-star option I would select it for Epic Deals. The customer service we received from Drayden and his team was next level. Sadly the preowned phone we ordered had issues but Drayden went out of his way to try and fix it and then offered us a new upgraded phone choice and ultimately a full refund although they had lost money on the courier fees and time. They were amazing I would recommend them to anyone.
0 replies
42 months ago
Shocking Service
What a disaster! Someone drove into the back of my car almost a month ago and I have been BATTLING with Momentum to just get a letter from them so that I can get the 3rd party insurance to fix my car. I have left at least 10 messages, used all my air time hanging on to talk to someone, getting given different information every step of the way and STILL I am nowhere! In an industry that is so competitive, I don't know how you are still in business with the shoddy service you provide... I cannot wait to get this sorted so I can look for another provider.
133 replies
43 months ago
FNB Customer Service is shocking
FNB put a hold on my credit card and cheque account apparently because I wasn't FICA'd (I have been a customer of theirs for about 20 years). There was no warning, other than an SMS on the day the accounts were put on hold. My husband was completely humiliated as he was not able to pay for petrol as the cards declined! When I called FNB an extremely rude lady Keamogestwe just made the situation even worse with her terrible customer service. There was no apology or explanation and she didn't really ask me any questions and was able to unblock my accounts, so I have no idea what FNB were missing in the first place and why they felt the need to block my account. Just incompetent and rude!
133 replies
43 months ago
Great service
Great service from the team today to assist with a claim and to reduce my premium renewal which I was not happy about.
133 replies
69 months ago
Customer Service is Shocking
Mweb you used to be a good company - what happened? Your customer service is atrocious... I changed my phone number (people do that - really) and I have filled in all the forms sent copies of my ID - more than I was asked for from my bank even and yet STILL I cannot get a one time pin because you continue to send the pin to my old number and disturb the poor soul who has my old phone.... My fibre was down for 5 days I called at least 30 times, did the same troubleshooting each time, but no luck then the supervisor called to say she would sort it out and call me the next day - that was about 2 weeks ago - the fibre is somehow working but NOT a WORD from anyone at Mweb. Today my speed is down to 2 Mbps on a 20 meg line but I gave up trying to get help - 28 in the queue!
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)