YP
Yvonne P
Active since Aug 2020
11
Reviews
0
Industries
Reviews
11 reviews18 months ago
Lack of assistance Oncology Dept - Discovery Health
Once again I am having to complain about Discovery Health. I am covered under the Oncology Programme for Colon Cancer and app**** for an Authorisation Number on Thursday 16th October for a colonoscopy on Wednesday 23rd October (unfortunately or fortunately my doctor has been able to fit me in on this date due to the urgency of my request and te next date available would only be 13th November). Today I managed to get hold of an agent who argued that this procedure is not covered on the oncology benefit which is incorrect as I have the oncology programme and it specifically states under the heading: "The Oncology Benefit provides access to healthcare services for the treatment and management of your cancer - Scopes used in the management of your cancer such as bronchoscopy, colonoscopy or gastroscopy" Firstly their staff must be trained correctly ; Secondly, I cannot believee that it takes 2 - 5 days for authorisation especially for oncology. Thirdly, yes I got rude and a touch hystrical and purely from frustration of somebody NOT listening I have even copied Mr Adrian Gore in on my emails to them to no avail. It is a very sad state of affairs when a member is mistreated in this way. I wonder how they would feel if they were worried about cancer recurring and not getting any assistance from their medical aid, specially when one pays a fortune for non-cover If I could givee them a minus rating/star I would
106 replies
24 months ago
Overcharging on LPG
This company is overcharging its customers by R8,30/kg of LPG. Maximum retail price is R35,70 for May 2024 their price is R44/kg . It's time these people were raken to task by the authorities
0 replies
24 months ago
Discovery
Once again if I could give a minus rating I would. I was diagnosed with a chronic illness on the 12th February 2024 after having tests done on the 6th February and which was approved by Discovery on the 19th February. In the approval correspondence received from them I was advised that I could claim for any tests/consultations required in the diagnosis if I was a member at the time of diagnosis which I was. Have now been struggling to have this claim approved since then, keep on getting advised incorrect code. For 2 months I continued to try and get the correct icd10 code and resorted to sending the CEO an email. On the 2nd April I received a phone call from Gabriel stating that he has once again escalated the query. On the 3rd April I received another call when I was eventually given the icd10 code, was also advised that they would send this through to the claims dept and she would contact me, which of course she has not done. On the 15th April I sent another email and once again all I get is the normal response of " we have received your query and we are aware of the urgency of your query and one of our Client Relationship Manager's will attend to your request either via email or telephonically". I received an email on the 17th April to say it had once again been referred. It appears to me that they are trying to resist refunding this as long as possible maybe to then refuse to pay as past the time period for claiming. Makes one wonder if that is how they have increased their minimum reserves, as required by government, of 25% to 29% , specially as medics aids are supposedly non-profit
106 replies
27 months ago
Discovery's abhorrent service
If I could give a minus rating I would. On the 6th January 2024 I sent them an email regarding my oncology registration/cover (confirmed via a letter in March 2022) as it would seem, according to my online discovery profile, I am no longer covered under this benefit. Up to and including today I have not received a reply even though I have been issued not 1 but 2 reference numbers. The email I copied in was to the Head of Health Services was returned with the message that I do not have permission to send to the email address ???? Surely as Head of Health Services they should be kept informed. Once again Discovery is playing God with peoples lives
314 replies
30 months ago
Outsurance - Pathetic service
Put in a claim for my fridge/freezer this morning, purchased +-3 years ago for R2900 which was at that time a claim for loadshedding and as there wasn't another block for "I don't know" in the section for reason I ticked the surge/dip in electricity. Because I had said surge/dip they want to charge me in excess of R4000 for excess. Explained that I did not know whether it was that or why it had broken down, they then decided they had to send out a represenatative to check it out which they tell me cannot be done for 24 hrs, this is unacceptable. I am a pensioner and it costs me a fortune in premiums every month and have been with them in excess of 20 years and in that time I have paid them, up to now, and amount of R182 105 and claimed only R59 000 according to them which is only 33,5% of what I have paid. I also lodged a complaint regarding the time that it took for them to return a call and in the end phoned them again and was advised that they had tried, which they had not as checked and neither had I received another email which he claimed he had sent. Needless to say I am not a very happy client
786 replies
32 months ago
FNB E bucks
Phoned the ebucks rewards number today tk query as to why my rewards for Clicks spend in August was not credited. Got pushed from pillar to post and when I said I wanted to speak to either a supervisor or manager I was put back in the queue and after 30+ minutes of listening to annoying music and getting told to be patient I hung up. If I could rate their service as a minus I would.
131 replies
38 months ago
Useless
They have refused to pay for my prescription as the specialist is only registered with them for in hospital treatment (which will happen on the 27th March), so once again they are playing God with peoples lives. It should make no difference which doctor prescribed thr medication. They would have been quite happy to pay an additional amount to a Dr who is on their listing, which is a waste of money and doesn't make any sense to me
106 replies
46 months ago
Overcharge
If I could give a minus 10 rating I would . They are selling fas af R40/kg instead of the maximum of R32,55 as laid down by government
0 replies
46 months ago
Vodacom ineptness
They change and up prices in the middle of a contract which as far as I am aware is illegal then they send you an sms stating that they have double deducted for June and will only correct it for July without any consideration for the client who is a pensioner on a fixed income without reserves to carry vodacoms mistake for a month and neither do they have the decency to reply to an email sent to the ceo .
402 replies
66 months ago
Misleading advertising on Star Furnishings website
The worst ever and misleading website. I have been looking for a new washing machine and being a pensioner I look for a bargain then this morning I found a washing machine on the website of a company called Stars Furnishings in Killarney Gardens. According to their website they had 6kg Goldair Washing machine at R3300.00 which was fantastic and that they had 2 left. So off I went, with a friend, and after eventually finding their premises I get told that they were sold out last week. Now as far as I am aware and concerned this is what they have advertised and therefore should be obligated to supply. But, according to the owner,(who was very unhelpful) says they couldn't order any more, no reason given for this and then gives the excuse that they are busy changing their website, This is unacceptable and would not recommend anybody purchase anything from them.
280 replies
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2 (18.181818181818183%)
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1 Star
9 (81.81818181818181%)