BH
Bill H.
Active since Aug 2020
6
Reviews
0
Industries
Reviews
6 reviews16 months ago
PostNet Heather Park - excellent service
This review pertains both to PostNet SA in general, and to the PostNet Heather Park office in George, Western Cape in particular. I recently had a somewhat fragile item to ship PostNet-to-PostNet between George and Cape Town regarding which I had concerns about the potential for damage in transit being incurred. The PostNet staff member who assisted me (fist name 'Vel') was very knowledgeable about the details of the shipping process, and made a great effort to ensure that my items was well-packed, well-boxed, and very well-marked so as to ensure that it would make it's journey to Cape Town very safely, which indeed it did. Not only did my item arrive to the PostNet office in Cape Town in perfect condition, but it did so much more quickly than PostNet had promised it would. In this day and age of it being rather the norm for businesses to cut corners in order to save costs, it is quite refreshing to have dealt with a services business such as PostNet Heather Park which demonstrates a business ethos focused on under-promising and over-delivering, rather than the other way around. If the other PostNet offices around the Country have the same approach to ensuring customer satisfaction as does PostNet Heather Park, their collective future as a business should indeed be a bright one!
0 replies
16 months ago
The DSTV "Hello Peter Team"... all talk, no action.
It unfortunately appears that the DSTV "Hello Peter Team" wants to publicly provide the optics of providing responsive customer service in addressing customer complaints without actually following through on doing anything about it, or taking any actual corrective actions. Despite their very public assurance to all who would read it here on the Hello Peter forum (16 September 2024) that they have 'credited my DSTV account' for the amount in dispute due to what they agreed was their abysmal level of customer service which I had encountered, three months later NO refund or crediting of the disputed amount has actually taken place... all certainly more disappointing than it is surprising.
168 replies
19 months ago
Blitsdruk George - highly capable, and customer focused.
Blitsdruk George has once again proven themselves to be a top printing and graphics services provider. Their having been recently voted "Best in George" as a service provider in their industry category is, in my opinion, a resoundingly well-deserved accolade. My recent experience interacting with Blitsdruk George's creative staff has once again resulted in a fully satisfactory outcome in regard to the graphics requirement that I had presented to them. I have found that their team of technical and creative experts unfailingly provide not just highly satisfactory results, but do so in a patient and creative manner which lead to outcomes that consistently exceed expectations. I highly recommend to anyone in the Garden Route having a highly customized graphics creation requirement that they give Blitsdruk George a try. You won't be disappointed.
0 replies
19 months ago
DSTV customer service... astoundingly short-sighted priorities.
Take note, Mr. Mawela (CEO of Multichoice/DSTV)... an experience I've had with DSTV customer service once again demonstrates why it is that the future prospects of your company are bleak. As a long-time customer of DSTV/Multichoice, and having faithfully paid my DSTV account on time every month for more than a decade, I would have expected more from DSTV in terms of how they chose to unsatisfactorily address the issue I recently raised with them regarding my account. Not having realized that my monthly DSTV fee had a few months ago increased by R10/month during the time of my April - May 2024 DSTV billing statement, I had since that time inadvertently allowed an "in arrears" aspect of my account to develop to an amount of... now, get this... R40. This paltry amount unknowingly (to me) being in arrears was enough for DSTV to cut off my service, thereafter notifying me by SMS that I would need to pay a 'reconnection fee' in addition to the R40 which I apparently (although unknowingly) did indeed owe to them. Interestingly, DSTV has seen fit (and obviously feels it appropriate) to call me multiple times over the same past few months for the purpose of trying to convince me to purchase insurance from them to cover my old DSTV decoder box. Despite my having declined their sales offer, and despite my having asked them numerous times to stop calling me for this reason, they continued to do so repeatedly. Yet... when it comes to the imminent disconnection of my DSTV account over a paltry R10/month payment error made over the past few months, they cannot be bothered to warn me of such pending action either via SMS, or during one of their many unsolicited phone calls which they continued to make to me during that same period. It certainly shows where it is that their priority is focused. Just on the principle of the matter, I called DSTV customer service to ask them if, under the circumstances, it was really their intent to charge me a 'reconnection fee'. After "checking with his team leader," the DSTV customer service representative told me that yes, despite the totality of the circumstances at hand, it was indeed their intent to charge me the reconnection fee accordingly. Again, my focus was not on the amount of the nominal 'reconnection fee' (I spent nearly as much for just the airtime I used on the phone call to them, including extended hold times), but rather on the principle of the matter. DSTV is certainly able to in this case have it their way... for now. However, their approach to dealing with long-time, faithfully paying customers such as myself in this way does really seem quite short-sighted on their part. Given the new-customer acquisition costs and other related challenges that they are now facing, I am beyond surprised that they would choose to deal with me as they did. It has been in the back of my mind (as it has with many of their other customers, I'm sure) to at some point consider 'cutting the cord' with DSTV in order to alternatively transition to using one of the many available online TV streaming services, but now with this current experience I've just had with DSTV, I will indeed be making a point to accelerate this transitionary process. With this very disappointing DSTV experience, the sooner I can now 'cut the cord', the happier I'll be... and I'll certainly be urging others to do the same. Of course, as many know, all customer service calls with DSTV are recorded. For their sake, I hope that DSTV management will review my call with them (call initiated at 13:06 on Sunday, 25 August on DSTV tel. 011 289 2222), and have their customer service training department use it as a training aid for how NOT to treat a long-time, faithfully paying customer. DSTV needs to understand that when their company disappears into irrelevance with their shortsightedly indifferent customer service department leading the way, ALL DSTV employees will lose their collective jobs and livelihoods. And based on how it is that DSTV is choosing to demonstrate the extent to which they clearly do not at present adequately value their customers... I do indeed believe that day will come. Will DSTV recognize the wake-up call that's now in front of them, and begin to value their customers any more than they do at present? Who knows... but I'd say it's a rather doubtful prospect.
162 replies
69 months ago
ThinkLocal.co.za -- don't waste your time with this 'company'
A part of the ThinkLocal.co.za business model is soliciting reviews of local businesses (for their 'community-based' website) from local residents whom have used the services of such. ThinkLocal's enticement to have such reviews be written and submitted to their website for use/ publication is their promise of 'voucher credits' (to be redeemed with local merchants) being issued to review writers on a per-review basis. Unfortunately, ThinkLocal doesn't consistently follow through on providing this promised compensation, and does not respond to inquiries aimed at resolving the matter (I have made numerous attempts at such). Reviews that are written for, and submitted to the ThinkLocal website are for weeks at a time left hanging in a state of 'approval pending' limbo, resulting in no 'voucher credit'for such languishing, approval-pending reviews being issued to the review writers. So, to make a long story short.... don't waste your time dealing with ThinkLoca.co.za. They don't keep up their end of the bargain when it comes to their making good on their commitment to compensate review writers for their time and effort.
0 replies
69 months ago
Excellent service, great value...
I have only positive things to say about the service I recently received at Matrix Warehouse (George). From the store's friendly and helpful front shop staff, to its highly capable and thoroughly effective technical services team, I received excellent (and quick) service from the moment I first came to the shop. Store Manager 'Leo' personally provided me with excellent service for the requirements associated with my Mac-related technical issues, and did so at what I feel was a very fair price. Based on my very positive experience with Matrix Warehouse (George), I will indeed look to them first for whatever personal computer service needs I may have in the future, and will certainly recommend them to others at any opportunity to do so. Great service, solid value... I'm quite impressed! Well done, Matrix Warehouse.
53 replies
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