DC
Dylan C
Active since Jun 2009
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Awesome Solar Experience!
I had an amazing experience using Alumo Energy for my Solar installation. Very professional and attentive to detail. Eben Du Preez, one of their technicians, was particularly helpful - nothing was too much effort! Thank you, Eben.
1 reply
4 months ago
Ofentse was excellen...
Ofentse was excellent and sales service was good, however I am not impressed with the dash cam as a product.
1 reply
30 months ago
Matrix Car Tracker Removal Cost
I've been a customer for 4+ years. I'm switching vehicle insurance company and the new company won't accept Matrix tracker units, so had to move to another tracker company. Now, to have the Matrix unit removed, I have to go through a independent fitment center that wants to charge R1160. So, because the matrix unit is apparently inferior, I must pay for its removal. Not acceptable. And no one at matrix will give me a clear answer as to why.
2 replies
64 months ago
Negligent Consultant Incorrectly Locks Stolen Sim - Results in Fraud of R200,000!
Stolen Cellphone and sim card incorrectly locked? If anyone has experienced something similar to what happened to my fiancé, Cara, please contact me privately. Cara and I are in the process of taking my matter further and would like similar victims to share their experiences with me. Here is a summary of the incident: Cara’s cellphone was stolen on the 9th of August 2020. Within half an hour she had the sim blocked and the phone blacklisted. We have a voice recording where the consultant at Vodacom assures Cara that the phone is not accessible. Unfortunately, the consultant only did a “soft lock” on the sim, meaning that SMS and calls could still be received. At no time was Cara informed that this was what had done, or that this is standard procedure for Vodacom. The result of this is that fraudsters were able to bypass the security on the phone as well as the banking app, access the Standard Bank App on my phone, and transfer over R200,000 out of my account. All this without one alert, email, or phone call from Standard Bank Fraud Department. They were able to do this because the sim card could still receive OTPs. If a proper lock was carried out, this would have been impossible. If it is indeed Vodacom policy to only do a soft lock, then surely the customer would need to be informed of this? If Cara had been informed, then she would have insisted on a hard lock, or alternatively, been forewarned and been able to block her banking profile. As per Standard Bank, Vodacom refuses to take any responsibility for their lack of transparency and action in dealing with the reported cellphone theft. Cara has tried to contact Vodacom for explanations around their lack of responsibility and accountability in this matter but has been totally ignored and fobbed off. She has tried to lodge a complaint with ICASA without success. Cara has been treated badly by both Standard Bank and Vodacom, becoming a victim of corporate dominance and bullying. She has been pushed from pillar to post and not been given the opportunity to sit across the table from a vital decision-maker in either company to hear her case and offer their “proof” and explanation as to why she has been rejected. Neither company is willing to take responsibility for any part in this, and they are both, in my opinion, far from blame-free. I know Cara has a very strong case and I would like to invite anyone with a similar story to share it with us and help us take on these corporate bullies. dylan.cavanagh@gmail.com
4 replies
64 months ago
Victim of Cellphone Banking Fraud?
Victim of Cellphone Banking Fraud? If anyone has experienced something similar to what happened to my fiancé, Cara, please contact me privately. Cara and I are in the process of taking my matter further and would like similar victims to share their experiences with me. Here is a summary of the incident: Cara’s cellphone was stolen on the 9th of August 2020. Within half an hour she had the sim blocked and the phone blacklisted. We have a voice recording where the consultant at Vodacom assures Cara that the phone is not accessible. Unfortunately, the consultant only did a “soft lock” on the sim, meaning that SMS and calls could still be received. At no time was Cara informed that this was what had done, or that this is standard procedure for Vodacom. The result of this is that fraudsters were able to bypass the security on the phone as well as the banking app, access the Standard Bank App on my phone, and transfer over R200,000 out of my account. All this without one alert, email, or phone call from Standard Bank Fraud Department. They were able to do this because the sim card could still receive OTPs – hence the bank claim this was not unusual as it seemed like Cara was processing the transactions… 5 transactions in a short time of high amounts, all to non-beneficiaries cellphone numbers. Not suspicious at all!!! Cara receives regular calls from their Fraud Department for legitimate transactions, ranging from as little as R180, checking that it is her, but when large sums are removed from my account in an irregular way (via cellphone banking) she received not one alert. Standard Bank refuses to take any responsibility for their app being breached, or their Fraud Department being inept, and subsequently have rejected her claim to be refunded the money. On top of that, she is expected to pay back the interest incurred (they cleaned out her credit card and access bond; not to mention her cheque account and overdraft facility). Cara lodged this case with the Banking Ombudsman, but they have sided with Standard Bank, despite “evidence” supplied to them by Standard Bank being inaccurate. No-one from the bank is willing to sit with her and validate the evidence they have given the Ombudsman, claiming they are not obliged to, and she must just take their word for it. she has gone as far as to request a meeting with the Standard Bank CEO and just been fobbed off. As a matter of interest, last year roughly 18% of cases taken to the Ombudsman were found in favour of the complainant. All this also makes me question the impartiality of the Ombudsman, who receives their income directly from the bank. Cara has been treated badly by both Standard Bank and Vodacom, becoming a victim of corporate dominance and bullying. She has been pushed from pillar to post and not been given the opportunity to sit across the table from a vital decision-maker in either company to hear her case and offer their “proof” and explanation as to why her claim is being rejected. Neither company is willing to take responsibility for any part in this, and they are both, in my opinion, far from blame-free. I know Cara has a very strong case and I would like to invite anyone with a similar story to share it with us and help us take on these corporate bullies. dylan.cavanagh@gmail.com
1 reply
69 months ago
DirectAxis Poor Communication & Lack of Response
I am trying to communicate with ANYONE at DirectAxis. No response via email Cannot get through on telephone No client services person is willing to call or respond to emails. I am trying to settle this debt on behalf of my mother - and they are making this impossible. Failure to revert is incurring additional interest weekly.
16 replies
69 months ago
Standard Bank Mobile Banking App Hacked
Having been a customer of Std Bank for over 25 years, I am swiftly moving on. My fiance's phone was stolen and her banking app hacked (she uses Face Recognition) and despite us blocking the Sim with the Cellphone company and blacklisting the phone, the fraudsters managed to bypass Std Bank security on the App and clean out every cent in her accounts (Credit Card, Current Account and Home Loan Access Bond). Standard Bank are refusing to protect us and will not pay out the funds stolen - in excess of R200 000. They are now holding her responsible for their and Cellphone company's incompetence and making a further victim of this crime.
4 replies
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2 (25%)
4 Star
1 (12.5%)
3 Star
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1 Star
5 (62.5%)