JD
Joshua S
Active since Aug 2020
4
Reviews
0
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Reviews
4 reviews56 months ago
Terrible experience
My wife And I arrived at Le Franschhoek a day after our wedding day (16th August), to enjoy our Honeymoon. Upon arrival, we noticed that there were a lot of small construction vehicles. Moments after checking in, we heard very loud drilling and hammering. We asked the staff if this was going to continue for our 5 days stay and they then told us yes. This would have been good to know weeks before we checked in. We wanted to spend most of our time relaxing after months of stressful wedding planning, only to have the next 5 days filled with construction noises. I usually never complain about stuff like this, but after paying over R17,500 (in advance) just to leave with a mild headache was completely unacceptable. A far warning would have been great. The Jacuzzi (as advertised) was never warm over our 5 days stay even upon requesting the temperature to be turned up. On our last day, it was flooded with the hose still on. There was also massive confusion regarding our "all-inclusive breakfast". Some days we paid for our coffee, where on other days we didn't. Again, please don't advertise incorrectly as this throws out your budget. The one aspect that gave me some sort of satisfaction is how friendly the staff were. Other than that, it was a pretty dismal stay.
0 replies
62 months ago
great assistance by consultant
I would like to thank Annelize Uys for Her Brilliant assistance helping me get connected. She assisted me through the various hiccups I had.
56 replies
62 months ago
Friendly, supportive staff
great service from Min the speed. Special mention to Enias Nyasha Chidawo who assisted me as well as Tristan and Neo. There were a few hiccups but the MTS team were always friendly and supportive. Thank you
56 replies
69 months ago
Did not receive Galaxy buds with my Samsung Galaxy A31
As part of my upgrade, I went through the process of calling the Telkom mobile agents (which took me a grand total of 5 hours of waiting time) to renew my contract and get a new device. after finally reaching a consultant (waiting approximately 45 minutes per call) I eventually managed to arrange my phone. The consultant then told me that there is a special (Samsung Galaxy A31) which contains the phone with Galaxy Buds (Blue Tag sale). I was persuaded to go for the more expensive deal as it included the Galaxy buds. I received the phone today without the Galaxy buds? not sure what happened, but I would like the matter to be resolved. The whole reason I decided to get this phone was because of the package deal, which I didn't receive.
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
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3 Star
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2 Star
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1 Star
2 (50%)