Phumzile M's Profile | Hellopeter

Share Your Experience

Industries I'm a Business

PM

Phumzile M

Active since Aug 2020

4

Reviews

0

Industries

Reviews

4 reviews

Cakes For Africa

10 months ago

Unfair, unprofessional and dismissive treatment from Sonja

I ordered cupcakes at cakes for Africa Willowpark, made an immediate payment on the 10th of October in the morning, worked out all the requirements with an assistance from a lady named Candice via email. I sent the proof of the immediate payment via email and it was acknowledged by Sonja. My pickup date and time was 13th October at 08h30..I arrived 30 mins early and waited as they were completing my order...before my order was handed to me, a lady came by and stated that payment did not reflect..I showed them my POP and went to an extent of showing them from my app thay it was immediate with the amount and indication..they called Sonja who is apparently the owner as she loudly said it to my face. I narrated the same story and asked that they check their system..she insisted that I won't get my order, I either need to make another immediate payment or I will have to come back tomorrow. She didn't care to try and check the system but kept telling me how its policy that says so..i asked to speak to the manager and she laughed loud and said "I am the owner"...another lady went behind the computer room and after a while called in Sonja...she came back out and said she managed to see my payment that Sonja refused to even diligently look for. I asked them to call Sonja as she really owed me an apology for how she treated me and handled my matter as a customers...she didnt apologize even when I asked her to.

0 replies

MetroFibre Networx

13 months ago

Dismissive, not helpful finance team

I am so aggrieved and unhappy with the metrofibre finance teams that responds via email. I have been religiously paying metrofibrevia EFT on the 26th of every month in advance for the past 4 years and would also send proof of payment to ensure that payment is allocated. I received a statement which was showing that my payment was missed for allocation, when I query this. Iw as told that a debit order returned but surprisingly, I've been on EFT option. I asked for them to look into my profile as they might have mistaken my profile with that of someone else which has happened before, then today I just keep receiving dismissive responses from whoever is allocated to send emails today from the metrofibre finance, when I try to call, I can only reach the support stuff and they say finance can only be found telephonically during the week,but they can dismissively respond to emails with no effort of trying to resolve the issue by allocating the fu ds even though I resent the proof of payment again.

1 reply

MiWay Insurance

35 months ago

Brilliant service provided by Bonolo

Brilliant service provided by Bonolo. Made my choice to switch to Midway very smooth. Went the extra mile of having tracker assist me.

1 reply

73 months ago

Wonderful and professional

I received such a wonderful and professional service from Ms Amile Dladla, who took me through every step of my application for 1Life life cover, friendly, well spoken and explained all the important aspects of the policy

1 reply

Review Distribution

5 Star

2 (50%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (50%)

About

About Us
How Hellopeter Works
Press

Community

Help Centre for Reviewers
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre for Businesses

Follow Us

About

About Us
How Hellopeter Works
Press

Community

Help Centre
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre

Follow Us

© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.

Terms & Conditions|Privacy Policy