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Phumzile M
Active since Aug 2020
5
Reviews
0
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Reviews
5 reviews6 months ago
Unfair, unprofessional and dismissive treatment from Sonja
I ordered cupcakes at cakes for Africa Willowpark, made an immediate payment on the 10th of October in the morning, worked out all the requirements with an assistance from a lady named Candice via email. I sent the proof of the immediate payment via email and it was acknowledged by Sonja. My pickup date and time was 13th October at 08h30..I arrived 30 mins early and waited as they were completing my order...before my order was handed to me, a lady came by and stated that payment did not reflect..I showed them my POP and went to an extent of showing them from my app thay it was immediate with the amount and indication..they called Sonja who is apparently the owner as she loudly said it to my face. I narrated the same story and asked that they check their system..she insisted that I won't get my order, I either need to make another immediate payment or I will have to come back tomorrow. She didn't care to try and check the system but kept telling me how its policy that says so..i asked to speak to the manager and she laughed loud and said "I am the owner"...another lady went behind the computer room and after a while called in Sonja...she came back out and said she managed to see my payment that Sonja refused to even diligently look for. I asked them to call Sonja as she really owed me an apology for how she treated me and handled my matter as a customers...she didnt apologize even when I asked her to.
0 replies
10 months ago
Dismissive, not helpful finance team
I am so aggrieved and unhappy with the metrofibre finance teams that responds via email. I have been religiously paying metrofibrevia EFT on the 26th of every month in advance for the past 4 years and would also send proof of payment to ensure that payment is allocated. I received a statement which was showing that my payment was missed for allocation, when I query this. Iw as told that a debit order returned but surprisingly, I've been on EFT option. I asked for them to look into my profile as they might have mistaken my profile with that of someone else which has happened before, then today I just keep receiving dismissive responses from whoever is allocated to send emails today from the metrofibre finance, when I try to call, I can only reach the support stuff and they say finance can only be found telephonically during the week,but they can dismissively respond to emails with no effort of trying to resolve the issue by allocating the fu ds even though I resent the proof of payment again.
56 replies
20 months ago
Uniqon developers ****
I bought a house at IQ Glen eagle in Montana, Pretoria from IQ property developers 2 years ago. From the time we occupied the house it had faults that we had reported to Ryno, the head. He took every report as nothing and an overreaction. We struggled with water coming through the sliding doors when it rains, ceiling getting wet and walls cracking. He sent people for an inspection only after multiple complaints and emails and they did a bare minimum with fixing the tiling around the sliding door but told us that all the other issues were our responsibility and we had not occupied that gouse for longer than 6 months. The same issue of water persisted and IQ would take their time in addressing the issue. We did a collective complain as residents because we all experienced the same issues and more, even now, the developers is not interested in helping us and is exploring other constructions while we are left with issues as buyers. I do not recommend buying any property from IQ developers
0 replies
31 months ago
Brilliant service provided by Bonolo
Brilliant service provided by Bonolo. Made my choice to switch to Midway very smooth. Went the extra mile of having tracker assist me.
131 replies
69 months ago
Wonderful and professional
I received such a wonderful and professional service from Ms Amile Dladla, who took me through every step of my application for 1Life life cover, friendly, well spoken and explained all the important aspects of the policy
53 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (60%)