JS
Jody S
Active since Aug 2020
3
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0
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Reviews
3 reviews4 months ago
STANDARD BANK INSURANCE REPAIR TEAMS ARE UNPROFESSIONAL
Insurance Repair Service delivery in our country has zero standards .. Especially from Standard Bank Insurance who are using unprofessional repair teams to repair damages on our properties . The so called insurance repair team assigned, had no mobile tools or a mobile workbench - nor did they have any of the correct repair hardware materials required for the job at hand to repair our ceiling and replace a trap door that now looks like the worse workmanship I’ve seen in my entire life . The vehicle they arrived in would never have passed a roadworthy test and to end it all their vehicle would not start and needed our help to jump start their vehicle. Their dress code is something you expect from a backyard team of unprofessional handymen. It’s pathetic to say the least from a private sector reputable bank insurance company who one would expect the repair teams would be vetted and approved . This is unacceptable !!!
56 replies
8 months ago
STAY FAR AWAY FROM AUTO AIRCON WORKSHOP IN EDENVALE
I handed in my Landcruiser to have an engine knock sorted out and 12 months later they handed me my vehicle back only to discover a major oil leak from the engine, missing mounting bolts on the Diesel Filter, missing Injector pipe clamps, missing mounting bolts between the Bell housing and on the transfer case . The main mounting bolts for the gearbox were hand tightened and loose. There were 8 x sump bolts missing / and the damp gasket was not app**** on correctly / and there no oil gaskets used on the engine side plates next to the rockers . The Radiator mounting Bracket was not secured down as the bolts and braces were no put back in place. The radiator was basically held in place by the hoses. I will not recommend using this workshop to anyone planning on have the vehicle repaired at Auto Aircon and Brandon the director charged me an arm and an leg for the first phase and when asked to send me a breakdown of how he got to those charges he ignored my written request . Stay far away from Auto Aircon Workshop on Plantation Road in Eastleigh Edenvale -
53 replies
69 months ago
UNFAIR BUSINESS PRACTICE BY VOX TELECOM
COMPLAINT : UNFAIR BUSINESS PRACTICE BY VOX TELECOM VOX TELECOM REFUSE TO REBATE MY ACCOUNT FOR A DOWNTIME PERIOD THAT TOOK THEM OVER 15 DAYS TO SORT OUT . I had no internet for two weeks and after the problem was finally sorted out, I made a request if they would be able to credit my account for the time period my internet was down which they outright refused to do. Vox emailed me, Claiming that and I Quote: "There was no SLA's (Service Level Agreement) agreed or signed Between VOX and Customer with regards to Resolution timeframes of downtimes ....... There was also no agreement which guarantees 100% uptime or a credit for downtime (if any)." unquote. And in the same email response from Flora Mathegu who is apprently in their Finance dept added that, and I Quote: "Vox will use its best endeavours where Vox can do so to notify the Customer of any failure of, or interruption to the Services and/or Circuit and where applicable any required maintenance and repairs which may result from such failure, interruption or unavailability." Unquote .... This was not the case. I personally contacted Vox Technical services every single day to find out if they found the problem. Only to be toild that there was a fault in the Fibre line. After 15 days later a technician was finally sent to my property only to find that the Fibre Box in my house needed to be replaced and said that there was nothing wrong with the Fibre line. The Fibre Connection Box was the problem. In the same email response Flora from Vox added that and I Quote: "Therefore your request for reimbur*****t has been declined. We do apologise for the inconvenience caused And Hope you have found a satisfactory Service provider." I find that Vox are been totally unfair not to offer their customer a rebate on the downtime period which cost be unecessary extra mobile data so that i could continue working online and numerous calls to vox techinical support over the 15 day period. This says that if my line was down for any longer a period i would still be liable to pay for the entire monthly fee to VOX. THIS IS UNFAIR BUSINESS PRACTICE !! WHAT HAPPENED TO CUSTOMER SERVICE ?
0 replies
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1 Star
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