EM
Emma M
Active since Aug 2020
27
Reviews
0
Industries
Reviews
27 reviews3 months ago
MTN Cancellations
Cancellation process is very frustrating.There is a huge disconnect from calling 135 the options available are literally a merry go round that leaves you feeling dizzy :) and almost every interaction with the agents made me want to cry.Please make it make sense how do you make customers pay for a service to frustrate you.Branch visits and the need to call retentions to make sure cancellation has been done is on another level.I was left wondering is there a CRM system or its another disconnect.The sad part was I was merely cancelling 200GB and unfortunately still wanted to take a home internet with MTN.I am at a loss for words that customer service is a figment of my imagination and because the service coverage in my area has been good,the relationship of you need me more than I need you continues as I need to work and earn a living.Very very disappointing experience from start to finish.
0 replies
19 months ago
FlySafair King Shaka Int Airport
We were late to catch a return flight from Durban to Jhb on the 15th September.The staff at King Shaka were very helpful with assisting me with getting the last seat on the plane.Durban team thanks so much I was a having a terrible day and your service really helped me make my way home.
0 replies
19 months ago
Regal Inn Ballito
Did a last minute booking mid September after I had no response from booking.com.I was met with very professional ladies at reception in Ballito. Clean rooms, great experience. I am going to definitely try put North Beach for my next visit.
0 replies
19 months ago
Flight Centre Cresta Great Customer Experience
I had an amazing customer experience thanks to Mr Johan van Nieuwenhuizen.I had a voucher that expired a day after I wanted to use it.I was really distressed on the possible outcome but he assured me he would check in with the General Manager and revert.True to his word, he helped me with reactivation and immediately assisted with flight bookings and some savings at the same time.Great customer journey, very,very professional.I recommend Flight Centre Cresta any day! Johan I am really grateful for all your help.Keep up the great work
53 replies
19 months ago
Booking.com refund process
I booked accommodation only to realise there was very little information provided on the confirmation email.Booking.com provided a phone number that was not in use making the situation worse as we could not access the place a few hours before check in and there was no way of knowing who to contact. Their email states we will let you know if there is a response from owner.I had none.I have trying to access refund tab but booking.com automatically assumes I stayed there.There is no way of contacting the owner and the agent is not helpful either.
0 replies
24 months ago
Queuing time and bad service
Truworths Cresta please be advised when we come in the purpose is to purchase or pay accounts.Your cashiers are not doing us a favor.Waiting times whether it's 11am on a day like May day or 5.30pm during the week is not acceptable.Your queue times are 30 -45 minutes if one is lucky.
53 replies
26 months ago
Great Service
Blackheath staff are always consistent whether there is loadshedding and the system is down during switch over.The ladies are always professional and friendly. Their manager is always there.I always get the sense there is great team effort.I have been going to Blackheath for 7 years now.Great service!
56 replies
26 months ago
Staff Training in Customer Service
I went through to Mukuru Jhb to collect money.I presented my ID only for the teller to question me repeatedly if the ID I had presented was mine. I responded that it was indeed my ID .Which she proceeded to ask the next teller if my face matched the photo.It was quite a humiliating experience the way she continued to question me. While I understood she was doing her job,I am sure Mukuru can come up with other means to verify one's ID.She even asked me if i was using my sister's ID. Mukuru please train your staff and if in doubt put in a second method for verification.
58 replies
28 months ago
Bad Customer Service
I went to Cresta MTN - ground floor in November 2023 after my service was cut without warning.I had accepted a data upgrade and for some reason my account was not debited.I went to investigate and made payment. The customer service consultant Thuli was looking very beautiful in her new blond hairdo and that was all that she seemed to care for.She was hitting her head and complaining how itchy it was while holding her coke.The whole time she attended to me she made seem as though she was doing me a favor.
0 replies
28 months ago
Great Customer Service
I had a 3.30pm appointment which I estimated would take at least an hour and a half.I was there until 5.10pm.The optometrist was very patient.The 3 assistants were very helpful.My customer experience was GREAT!They assisted with choosing frames,payment plans and my script options.Spec Saver Bridgelink are great ambassadors of the brand.Thanks team for your all your help!
58 replies
Review Distribution
5 Star
14 (51.851851851851855%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (48.148148148148145%)