MA
Michelle A
Active since Aug 2020
21
Reviews
0
Industries
Reviews
21 reviews3 months ago
No customer service at Nedbank re: their Road Cover
Dear Nedbank Road Cover Complaints Team, I am writing to formally lodge a complaint regarding the ongoing difficulty I have experienced in obtaining basic information about my existing Nedbank Road Cover policy. I have been paying for this Road Cover for several years, yet I do not know what benefits or services I am paying for. My attempts to obtain this information have been extremely frustrating and unprofessional. Last week, I contacted Nedbank seeking assistance and was repeatedly transferred between different departments without resolution. Yesterday, I called again and, on my very first call, was transferred to six different consultants. I was moved back and forth between Nedbank Insurance, MSF, and Nedbank Road Cover, and then further transferred between multiple departments. Despite this, no one was able to provide me with my policy details or assist me meaningfully. I made several call attempts throughout the day. By the time it reached 16h30, the Road Cover line was no longer available, leaving me without any assistance after hours of effort. I find it unacceptable that a customer cannot obtain information about an existing policy after spending so much time on calls. This experience has seriously impacted my confidence in Nedbank’s service levels. I was considering taking out vehicle insurance with Nedbank; however, given how difficult it already is to receive assistance, I will not be pursuing any further products with Nedbank. In light of the above, I hereby request: Immediate cancellation of my existing Nedbank Road Cover policy; and Written confirmation of the cancellation, including the effective date and confirmation that no further premiums will be deducted. I expect this matter to be handled promptly and professionally. Please confirm receipt of this complaint and advise on the cancellation process without further delays. 084 208 0687
0 replies
8 months ago
Nedbank Review – Urgent Attention Needed
I logged a ***** case with Nedbank (Reference Number: 94801302) on 31 May 2025 and, to date, I have not received any feedback. I have been calling the bank weekly for updates, but nothing has been resolved. My last call was on Monday, 11 August, where I was informed that the case had been concluded and that someone would contact me in 24 hours with the outcome. I was given the same feedback when I called the week before. I have not received a single call or any email communication regarding the status of my refund for the funds ****** from my account. The lack of communication and urgency is extremely frustrating. I expect prompt action and clear communication regarding the reimbur*****t of my ****** funds. I am seriously considering changing banks.
0 replies
9 months ago
No service from Nedbank
I am very disappointed in Nedbank’s service. After calling and speaking to three different people from three different departments about overdraft charges debited on my account on 1 July and 1 August — despite cancelling the facility in June 2025 — I was cut off while waiting on an answer as to why this has been occurring. I had already been on hold for a long time before this happened. And the agent does not even have he decency to call me back if it happened by mistake. Secondly, I logged a ***** case on 31 May 2025 and have been calling the bank weekly for feedback. Initially, I was told the investigation would take 4 weeks, then later I was told 8 weeks. It is now about 10 weeks later, and I still have not received any feedback. This is extremely frustrating and unacceptable for a bank of Nedbank’s size.
0 replies
15 months ago
Top Class service
Thank you to William Walker for his exceptional service. He was very knowledgeable and extremely helpful.
53 replies
21 months ago
Overcharged on flight bookings, extra charge not linked to any bookings made
I use Travelstart extensively for work travel and I am not happy with the service I have received lately. I queried an amount of R958 that came off our company card and I have checked all the flights I booked that day and that week and that amount cannot be linked to any of the costs. I called Travelstart more than 19 times last week to resolve the matter and each time I get told to email bankpayments@travelstart.co.za as they cannot transfer me to anyone who can assist me with this query. I have to email. And I have emailed 5 times and I keep getting a reply that the amount wasnt charged. But i shared our bank statement where it clearly shows the amount of R958 came off for Travelstart. How can they deny that after seeing our bank statement. This is completely ********* and I am considering not using Travelstart going forward.
0 replies
23 months ago
ID Verification at Woolworths Financial Services has no purpose as they refuse to verify my ID
I tried to open an account via the Woolworths app. I previously had an account for many years that I closed in 2023. The app doesnt allow me to take a selfie or upload a photo. I called Woolworths Financial Services and was instructed to send my photo and ID to IDverfication@wfs.co.za for them to upload it from their end. But then I keep getting a reply that they cannot do it as my application was declined. How is it possible for my application to be declined if I could not complete the application process due to the app not working. Its shocking that no one from WFS is able to assist me.
0 replies
26 months ago
No customer service support at Emirates
There is no support with flight bookings online and the number on your website has changed. When I called Telkom they said they could not pick up your number. How am I supposed to get support from a non-existent customer support service?
0 replies
26 months ago
No feedback from Travelstart
I give Travelstart so much business as I book all the travel for my company and yet it has been so challenging for them to get back to me after weeks of logging a request. I have logged 2 requests for the same issue on an existing flight and called twice and was told that I will receive feedback via email but to date still no reply. And when I log a ticket on line I dont get confirmation or feedback. What is happening with Travelstart?
58 replies
27 months ago
Great customer service
I would like to recognise Anita Khoza for the fantastic service she has provided to me. She not only called me back several times, she was also very helpful and knowledgeable by answering all my questions regarding my new policy plan. I only joined this policy because of her great service. She is an asset to your establishment and should get all the recognition she deserves.
58 replies
Review Distribution
5 Star
5 (23.80952380952381%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (23.80952380952381%)
1 Star
11 (52.38095238095238%)