PS
Paul S
Active since Aug 2020
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Amazing service and care from staff
Great service from Peter and Victor in sorting out some damage to my MG after a minor accident. It's December, most repair options are closed, and they managed to arrange the correct parts and a repair in under a week, and just in time for me to take my first long trip in my MG. Thank you!
0 replies
8 months ago
FastWay on a Go Slow, customer service not helpful.
I have a parcel that was “In transit”from JHB to Pretoria on 5 August. It’s 7 August and still not even in Pretoria. Their customer service says it generally takes 2 days to move between branches. I can understand from joburg to Durban or joburg to Cape Town could take 2 days. You could probably take the parcel and walk to Pretoria in less than 2 days, but apparently that’s the standard. Definitely not a good courier.
0 replies
14 months ago
Great Service at Lazarus MG Centurion
I had amazing service from Amanda at Lazarus MG centurion. She made our car purchase process a pleasure, going above and beyond to ensure we were happy customers. Thank you.
0 replies
14 months ago
5 days after installation, hours of phone calls, and my Netstar is still not working.
5 days after installation, hours of phone calls, and my Netstar is still not working. I was sold a Netstar tracking system and asked for two of their tags with panic buttons on them. In the sales call I accepted the once off charge for the extra tag. The installation day arrived (Tuesday) and the person only had 1 tag and told me to call to get a second tag from the fitment team. I called, and everyone apologized for the mistake and assured me someone would call me in the next hour. The next day (Wednesday) I called back, same apologies, same promise to be called back. At the end of the day I called again and was told that the planning team would call me the next day because they only had an hour left to work. I complained and they put me through anyway. Eventually I was told there was only one planner in, and they were on a call but they’d call me back. They didn’t. On Thursday I started to lose my cool, and called and insisted that it gets sorted. Then I’m told that I’ll pay double the quoted amount for the second tag. Eventually that got sorted out, and “someone from planning will call you”. Fortunately they did call, and the soonest they could see me was this morning (Sunday). Now, my husband has my car, and is safely driving but I get an alert that the device has sent an alarm. I look in the app, and according to it, my car is still in my garage. So, a botched sale, botched customer service, and now their attempt to rectify the problem has completely broken the Netstar device. I have no words to describe my frustration at this company. So now my new car is unsecured because of their mistake. After hours of calls, frustration, and broken promises.
284 replies
68 months ago
Non-delivery of goods
I've been waiting since the 9th of June 2020 for my order. I've been ignored on whatsapp and emails. I finally had a promise from them on the 20th of August 2020 that my order would be shipped on the 26th of August. I've had no reply since then. I finally got a delivery today and it's a few bottles of wine, no hint of the items I actually ordered and still no reply from them.
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)