LB
Liesl B
Active since Jun 2009
3
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3 reviews35 months ago
Trust Solar Cape Town
I would stay far away from Trust Solar. It is definitely not a Solar installation company that one can trust. From the very beginning there have been issues. Starting from the day scheduled for installation, to the actual installation date. After installation, a compliance certificate was issued, but the system when running kept tripping the mains switch board and blowing the switch in my stove which is not even connected to the system. It took nearly 2 weeks to get the stove problem fixed. I’ve had many empty promises from Tyger Geldenhys and Andrew. I have had to have electricians come back numerous times to wire on the board and eventually the panels had to be disconnected as the system isn’t compatible with my type of prepaid meter box. This has been hugely frustrating because in their more than 3000 installations which they gladly reference they are aware that my type of meter box is problematic but failed to communicate this at any point prior or during installation to me. They went ahead and gladly took my money, leaving me with a system that is not working therefore not compliant (despite a compliance certificate having been issued). They were paid in March, the installation took place in April, it is now June and I am still without a working system from the service that they promised to provide and were paid for. I have now taken the route of them removing the system and getting my money back. Tyger and his team seem to be focused on volume over honest communication, workmanship or quality, and after sales support leaves much to be desired.
106 replies
40 months ago
Poor service and zero after sales support.
Worst service. Wrong device delivered, despite all my details being on packaging. Fraudulently set up for another business. They say they can’t sort it out, but wont give contract details so I can sort it out. Passed from one department to the other. Finding it hard to understand how the courier company can be blamed for delivering a sealed package with all my details on to me- yet the wrong product inside. And now it’s mine and the courier company’s fault.
132 replies
88 months ago
Poor choice of courier company for card delivery
I cannot believe that FNB uses DSV Courier services to deliver their cards. I have been waiting for my card as I was sent confirmation and notification that my card was despatched and on route and it is yet to be delivered. When you contact the courier service- they simply transfer you from one department to the other and put you on hold. I would have expected more from FNB and the courier service which they use on their behalf. I am really disappointed in the service- or lack there of.
105 replies
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