LM
lehlohonolo M
Active since Sep 2020
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Telkom Charging Me for Unauthorized WASP Services, No Refund for Months, and Now Claims My Complaint “Does Not Exist”
I am extremely disappointed and frustrated with Telkom’s complete inability to resolve a billing issue that they acknowledged was caused by unauthorized WASP/WAP subscriptions on my account. For over two months, I have been communicating with multiple Telkom agents via email. Telkom repeatedly admitted in writing that: • Unauthorized WASP subscriptions were added to my account without my consent • These charges ran for 7 months • I was billed incorrect amounts every month • They were aware of the issue affecting multiple customers • They would refund me and correct the billing Yet nothing has been fixed up to now. Instead, Telkom continues to: • Delay the refund • Give contradictory information • Blame bank mandates • Send copy-and-paste replies with no progress • Threaten my credit score while the matter remains unresolved on their side The worst part: On 16 February 2026, I called Telkom again and was told “there is no complaint on the system”, despite having a full email trail with Telkom acknowledging error, confirming WASP charges, promising refunds, and escalating the matter. This means Telkom has either: • Lost my complaint, • Failed to log it internally, or • Is giving misleading information — all while deducting incorrect amounts for months. This level of incompetence is unacceptable for a company of this size. I have emails from multiple agents stating: • The WASP charges were unauthorized • Refunds would be app**** • A billing investigation was underway • My account was part of corrective actions Yet no refund, no correction, and now Telkom claims the complaint does not exist. My patience is gone. This issue has caused financial stress, wasted my time, and shows a complete lack of accountability from Telkom. I am escalating this matter to ICASA as well and will not allow Telkom’s internal failures to harm my credit score. I want: • Immediate refund of all unauthorized WASP/event charges (May 2025 – November 2025) • Correction of my billing • Confirmation that my credit will not be affected • Proper logging of my complaint and written proof of resolution Telkom needs to take responsibility and resolve this now.
0 replies
12 months ago
Poor Service and Incorrect Data Plan Activation
Dear Telkom Customer Service, I hope this message finds you well. I am writing to express my dissatisfaction with the service I have received regarding my data plan. On February 3, 2025, I purchased an unlimited all-hours data plan for R600, expecting full access at any time. However, I was given an off-peak plan instead, which restricts my usage from 7:00 AM to 7:00 PM. This has caused significant inconvenience in my daily activities. To resolve this issue, I purchased the unlimited all-hours data plan again on April 6, 2025, but unfortunately, I am still experiencing the same problem. Despite spending R600, I am receiving subpar service that does not meet my expectations. I attempted to reach out to your customer service team for assistance, but I was informed that the system was down and was advised to call back later. My frustration is compounded by the lack of support I have received. Given that I paid the full amount for the February plan and did not receive the service I was promised, I would like to request a resolution for this issue, including a refund or credit for the incorrect service provided. The number associated with my account is 0676731946. I kindly request that this issue be addressed promptly, as it is affecting my ability to use the service I have paid for. Thank you for your attention to this matter. I look forward to your prompt response. Best regards, Lehlohonolo Mthembu 0676731946
0 replies
49 months ago
Miss information by Xpert solutions and poor service and ruining peoples credits
Nonsense of a debt company. To begin with, I was never on debt or anything like that. The said they are calling me on behalf of the government with regards to helping individuals since covid hit us by storm. That’s why I took them. They only spoke about negotiating with my creditors regarding my interest rate, only to find out that they ****ing up my whole credit history. They got me on debt review and all. And my car instalment is like 25% of my income. They also advised that My credit score will not be affected because I will not be on debt review. When I spoke to them via WhatsApp and wanted to cancel the whole situation so I can pay my creditors directly they said they will call me but they never replied since. I spoke to MFC and they advised accordingly. I was only left with about close to 4years to finish off my car and it went back to like 7+years after I spoke to XPert solutions. How I’m seven hells do I do from paying 2500 to paying 1100. That don’t make no sense because to begin with I was never struggling. Anyone who can help with stopping this nonsense and they need to deal with the consequences of ruining peoples lives
0 replies
59 months ago
Mobile contract redundant terms and conditions when it comes to pricing on early cancellation
These cellphone stores are really a joke when it comes to contracts and the ways in which everything within that loin is structured. I called in asking to make an early contract cancelation in an attempt to take a new phone. I had already paid for my current phone for a year already and this is a 24months contract. They charged me R8700 for an early cancelation and I am paying R400 per month. Now when I Calculate the amount that I will pay for the remaining months if I pay as agreed it amounts to R4800. Maybe it's myself who is concerned about how this is structured especially when I'm going to come to the same place for business. I had the same issue with Vodacom regarding my Router, not even a router it was a sim card deal really because that that point I had paid off the router they were just providing the data and for cancellation for a better offer they charged R5800 and with that amount of money i wasn't gonna get any data whatsoever for a deal that i was only paying R200 for. This really is redundant and unnecessary for customers who are willing to stick with the some company to be treated like this.
0 replies
63 months ago
Horrible service and taking advantage of clients
I don't know if it's me or it's everyone else but it seems like all these huge companies are trying to take advantage of their customers. I took a phone 2018 I think with vodacom Nov and the contract was supposed to end 2020 Nov and when that day came they continued pulling my money and when I call them they said I had to call back to cancel the benefits. What the hell is the contract, isn't it that when I take the contract when it ends everything that comes with it should end as well. They are quick to if it benefits them but they are not quick when it benefits you as their client. Quick on sales but slow on cancellations. I called them to cancel the benefits that's I never used anyway since I got the phone and took the laptop, guess what, the laptop arrived before they even canceled the stupid benefits. Even till this day they haven't canceled. Hell I even got a better offer from MTN for data at a low price. I told you guy that I will dispute the whole amount if it goes off this month and you took the money anyway, I canceled the sim a week before the debit order for crying out loud. Now my data is closed I can't work because of you. This really is bad service. Like at its worst. You taking advantage. Hell I even want to cancel the wifi deal and take a better deal with Mtn because they are giving me a much greater service at a low price
56 replies
63 months ago
Unreasonable cancellation rates for something that belongs to be. I don't want your data anymore
Vodacom has quoted me over R5000 cancellation penalty for a Data only contract on MY SIM. I actually want to migrate to a better package with Vodacom and they won't allow me to move from the data i am getting to better and more DATA which i am willing to pay for. As per the Consumer Protection Act, 2008 any consumer shall be able to cancel a contract and the supplier may impose reasonable penalty or charge for any goods supplied, services provided or discounts granted to the consumer in contemplation of the agreement running for its intended fixed term. I refute the fact that what has been quoted to me is reasonable penalty on a SIM only contract. How can I be expected to pay over R5000 for data package and still not get that as data? There is no Sim or Wifi to pay off and following cancellation Vodacom will not have any service provided to me so what am I paying for? Furthermore the discount I have received on this SIM only contract is only R200 per month which and i receive 40GIGS data. How can Vodacom claim that R5000 penalty is fair and reasonable for R200 benefit they have provided me? i even told them that I have received a better offer from MTN but willing to stay with them if i pay more and get a better contract. i mean i am not even using a contract sim. the sim card is mine to begin with
56 replies
64 months ago
Redundant service
Letter of demand I initially added some of my expirience with webuycars here about two weeks ago and someone called me to try and assist and they asked me to remove the review because it would reflect bad on them, I shouldn't have removed it because they didn't even understand the basis of the complaint. So I will lay it down again step by step 1. False advertising which is a breach of the Customer Protection Act - on the advert of the car, the statement that was written on your advert was that the car service was "complete, up to date. Only to find out that the car was last serviced in 2016. 2. Failure to produce full documents to the customer regarding the extended warranty. - when I bought the car I was told nothing about the warranty and which company holds that warranty nor did I receive the terms and conditions of my warranty whatsoever. - I am not new at driving but I am however new at buying a car via finance, so I don't know how warranties on the car work and so forth. 3. Delivery fee amount which is added on my monthly installments. - I spoke to someone and they advised that the fee is basically for getting the car ready for me when I fetch which I understand, but I had follow up questions like. What does that delivery amount cover, I have a right to know that, still there's no answer - reason for me asking that question is because when I fetched the car the petrol gadge was close to reserve, I know this because when I got out of the gate at we buy cars the reserve sign came on along with the beep. 4. Inconsiderate service without concidering various issues within the environment. - with regards to the car being damaged, innovation doesn't want to fix the car because of the service history, I explain everything to webuycars as to what happened, they told me about their 6months rule which I understand completely, but considering the fact that the car was bought 21st of Jan 2020 and we had a lock down from late March and from then I was working from home until August, it is fair to say the car was driven for at least 6 months or less because it broke down in at the beginning of December, I wasn't even offered a tow truck or anything, I had to get a tow truck myself. - so it is viable to say that if it wasn't because of covid and if I had been told about the warranty and the terms and conditions I wouldn't be bothering we webuycars, and if it wasn't for covid the car would have broken down within the 6 months. 5. Because I am forced to go back to work now and then and I am currently using a taxi, should I get sick from covid It would be at your hands because I am using a taxi and I haven't had a car in for at least 2 months now and it's an inconvenience for me. The engine is completely dead and the repairs are 53k and the car was bought for 76k. They are playing defence they don't even have the facts straight, I even offered to give them my email and my password so they can check on mimecast if I received anything from we buy cars regarding my warranty because mimecast recovers emails from when you started using the email. How does we buy cars get the audacity to cell its biggest client a car that was last serviced in 2016, I mean Mfc could just pull out because of such service. A certecy car would be more of a professional approach to such situations, I mean I had to deal with paying a bill for a tow truck, now I'm using a taxi and risking to get Infected because of people like you. You are a huge company, you should play defence and try to shy away from problems, look at the facts and give feedback that is viable and responsible if you are on the wrong. The car still sits at VW till this day, so you can imagine my year hasn't been going alright I mean why would I claim via innovation if I already know the terms of my warranty. It's common sense. Clearly I never received any documentation. I received documents from mfc and my details they got from we buy cars, I have all the copies I received from mfc
244 replies
64 months ago
Webuycars false reports and already damaged cars
I bought a car from webuycars in Cape Town via finance which is financed via Mfc last year late January. On the DEKRA report it never said anything about a bearing issue nor the steering rack or engine issue. Furthermore there were outstanding documents which I came to know about when I started claiming for the engine via warranty. Webuycars never sent me any documents about the terms of my warranty whatsoever. And the car was last serviced on 2016 when I checked the books but on their system it was written (complete, up to date) Mind you when I bought the car after two months the lock down started so I hardly drove the car for the greater good of of 2020, at least for 4-6 months as I was working from home. Not knowing anything about the terms of my warranty since I'm new at this car finance and warranty staff I took it upon myself to change the oil, oil filter and the air filter and plugs around July and then I took the car to VW for brakes and wiper blades and handbrake adjustment. When they were dealing with the brakes they came across a faulty bearing which was also fixed and they also advised that the steering rack was a bit faulty and was going to cost R20k if I was to fix it, I didn't. A few months down the line the car had a another issue. These issue happen before the year ends, the car had an engine issue. The oil mixed with water while I was on my way back from work, luckily I was able to get home but when I got home it couldn't start anymore. I called my warranty insurance which is under webuycars, they told me to take the car to VW for diagnosis. I did just that VW did the diagnosis and the report came back and it was sent to innovation, they rejected the claim because the only service I had was for brakes, that's only then that I was sent the terms of my warranty. The cost is R53 000 for the repairs because there is also an electrical issue in the car which was not mensioned in the DEKRA report. The car still sits at VW till this day with a bill and I took it there at the beginning of December. There is also an issue of the delivery fee that is charged under my MFC contract, when I called MFC they said webuycars delivered the car, and. I fetched the car myself in Capetown. They have since sent an email to webuycars about the engine issue and an electrical damege because innovation doesn't want to pay. The cost of the car itself when we bought it from webuycars was around 75k-90k if I'm not mistaken. MFC Is concerned about the fact that they gave me a car that was last serviced in 2016, it is very alarming that webuycars would sell a bank a car that is dead inside without second thought, how bad would it be if you are a cash customer Webuycars needs to fix this as soon as possible. We've been waiting for feedback since the beginning of January
61 replies
68 months ago
Hatfield VW Northcliff
initially i had taken the car there on Tuesday the 15th in the morning before 8 in the morning. i had already spoken to them on a Monday before i took the car and advised that the job will be covered by innovation. They had advised me over the phone on Monday that they do not do the shuttle services for the time being and they advised that they don't wash the car after the service as well which i kind of understood but i was still confused. Please bare in mind that i had taken the car there early in the morning for the wiper blades and the brakes. judging from how i saw things on my car tracker app the job was started at around 3 and they had received auth from innovation way earlier. The other things that bothered me is that they had put in a poster stating that they do not wash the cars after the service but there was never one stating that there is not shuttle services. i had to take Taxify going back home and on that Tuesday i received a call telling me that i can fetch my car at 16:45. i took Taxify again and when i got there they told me that there's other damages after they had told me to come fetch my car. At that time i didn't have cash with me because i was expecting my car. when i told them that i don't have nothing to go back home with they didn't even do anything to help me. i had to call a friend who lives far away to fetch me late. I took Taxify 3 times which was costly i even asked if there was something they can help me with to go home but they offered nothing It occurred on: 15/09/2020 This meant that -I spent redundant amounts of money on Tuesday and Wednesday. -On Tuesday alone i got home very late -Wednesday i had to fetch my car at around 5 which was also an inconvenience for me because i had to spend money on Taxify. To better their services and offer something to the clients when they are stranded. on my end an apology would be highly appreciated and a refund of the amounts i had spent on transport going back and forth at your request but still not getting my car. And i would also like to know if them not wiling to take me home was taking an advantage of they really didn't offer the services at the moment
0 replies
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1 Star
9 (100%)