JC
Jackie C
Active since May 2010
25
Reviews
0
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Reviews
25 reviews95 months ago
Pathetic communication
Im really highly disappointed with the client service I've received from both Discovery and CDE. Im type 1 diabetic using an insulin pump whereby I need my consumables thus went to a CDE doctor obtain the prescription and submitted just for discovery to ****** tell me I must register with CDE to get my consumables - for Pete sake does Discovery and CDE not communicate with each other at all? why is it SUCH A BIG hassle just to get my consumables that keeps me alive and now I must keep call to get this sorted whilst if there is communication between Discovery and CDE none of this stress will be needed for me. Discovery you guys have no clue as to how to conduct client service and the process one needs to follow is very stressful and frustrating towards your members. I could not get test strips to test my sugar coz you guys said CONTACT THE CDE who at CDE IS GOING TO PICK UP THE PHONE AT 7PM? I pay a lot of money for my medical aid thats causing more stress and frustration than its worth, get your act together. I want my insulin pump consumables.
106 replies
99 months ago
PATHETIC CLIENT SERVICE
I would like to "compliment" Discovery on their "excellent and professional" customer service they provide to their client as its NON-EXISTING!!!! 27th Feb i wasted my time and money to go see an consultant (and note i have specifically asked to speak to a person who has authority) and they just given me a normal consultant Dean Brown (has no authority as he is not a team leader) to assist me. He gave me his word that by Friday the 2nd at 10am i would receive feedback pertaining my enquiry which is honestly a urgent matter for me to resolve as im a diabetic-its nearly 1pm and still no reply no phone call. Not Dean Brown or his team leader Julia is not available - i called twice 10H15 left a message for Dean to contact me but hey im just another client of Discovery whom they dont feel the need to deal with. and again at 11H59 to 12H09 holding on for one of them without any success. Dean and Julia the client service you guys are providing on behalf of Discovery is unprofessional to say the least and please in future do not give your word if you cant stick to it.
210 replies
100 months ago
EXAM RESULTS
Good Day, If i want to see if my exam result for January2018 is available it says "** Study Fees outstanding." uhm i paid to write the supplementary exam - so why this? And UNISA its utterly UNPROFESSIONAL for a institution like yourself to NOT ANSWER THE FREAKEN CALLS - why pay Telkom for landlines when UNISA you guys give a $%%^&& about bothering to answer a calls, thus students waste their time and money to keep calling and calling and NO Unisa does not bother to answers the calls or perhaps UNISA even if they give educations seems like they INCAPABLE of answering the phones. Its easy you just pick up or press the green bottom and WHOLA YOU HAVE SUCCESSFULLY ANSWERED A CALL. Hopefully someone bothers to check Hellopeter complaints and take the time and effort to reply! would be actually professional from Unisa to do that since Im paying for my study fees.
0 replies
100 months ago
Not providing the sufficient info to make an informed decision
Discovery I changed my medical aid plan in August 2017 as i had some uncertaininty pertaining my work circumstances. WHY dhell did the consultant that assisted me with changing my medical plan NOT provide me with sufficient information to enable me to make an informed decision about changing - i was not informed that if i change plans Discovery will no longer cover my insulin pump repayment neither consumables i need for the pump - which resulted an amount of R25 000 to build up since Aug. Discovery WHY did no-one from you phone me after you guys have seen claims been submitted each month and no payments made - yet you continue instead of phoning the client. This means due to your negligence i must take out a loan cause you guys f@c^-up and now im placed financially in a bad position due to your negligence for not providing me with the proper information nor phoning me to inform me. Im requesting the phone calls i have made to you in the month of July and August 2017 pertaining chaning of my medical aid plan.
210 replies
101 months ago
Insulin coverage on spesific plan
Can i please ask for assistance? as i hate calling in. What medical aid plans (starting plans) will cover for Novorapid 100 unit/mL 10mL Vial (DIN ********** 7) as im a diabetic and using the insulin pump but cant afford the most expensive plans currently - what entry plan will cover for this insulin? Im not going to even attempt to call your call centre as its utterly frustrating and a waste of time so honestly hoping someone here will actually do the effort and assist and answering my question as to what plan will cover this specific insulin without telling me to call in. Overall Discovery website is not very user-friendly nor helpful.
210 replies
109 months ago
Superior above the SAPD
<p>Capitec please explain how Capitec does not accept a certified affidavit at the SAPD for proof of address along with the lease agreement (original is obviously at the Letting Agency therefore the affidavit)? I take it banks are now superior above the SAPD</p> <p> </p> <p>This is really beyond words and pathetic! Obviuosly rental agency will have the original copy so how does this bank expect me to have the copy of my lease agreement certified, alternatively i can make an affidavit which i did and Capitec tells me sorry we dont accept it-what a joke!!!</p>
56 replies
109 months ago
URGENT MEDICAL DEVICES NOT BEING DELIVERED TWICE
<p>Im writing this cause im beyond frustrated with UTi South Africa.<br /> <br />UTi South Africa im highly unimpressed with the service you provide to clients. ive been waiting since last week for the delivery of my insulin pump and not once but twice have UTi taken the liberty to ***** me by deciding to deliver the package on a public holiday and then deciding to have it delivered in Durban whilst im an odd 1000km away from Durban. im so angry beyond words cause UTi places peoples lifes at risk with their pathetic unprofessional service.</p> <p> </p> <p>Who does UTi think they are to play with peoples lifes when it comes to urgent medical devices being delivered not once but twice wrongfully?</p>
0 replies
111 months ago
PATHETIC AND DISGRACE SERVICE - DESPATCH DEPARTMENT
<p>Good Day to all Despatch Enquiries Supervisor,</p> <p> </p> <p><br />I must say its an absolute disgrace and pathetic the service we as studies must get from Despatch Department, i have phoned each of you twice i kept on holding but the only thing answering is the voice mail service. Seriously i cant belief UNISA is allowing this pathetic service despatch, cause how long must i still wait for my study material and NO that tracking thing UNISA wants us to use is just as useless.</p> <p> </p> <p><br />Are you guys just not interested in assisting clients or not interested in doing your job to ensure students get their study material - time is running out for assignments and i have not received any material. My email might seem cruel but you dont have a clue how frustrating this is especially since im making the 2nd effort my emailing you guys and calling you with nobody even bothering to answer or correspond to their emails. </p> <p> </p> <p><br />This is really unacceptable - that we must pay for our course and than have to wait ages for Despatch to catch a wake-up and send out study material.</p>
0 replies
115 months ago
Pathetic & Unprofessional & Non-existing Client Service AVOID VODACOM
<p>I would just like to say Vodacom in Tygervalley is the most USELESS, PATHETIC, UNPROFESSIONAL and NON-EXISTING shop i have ever stepped into, THUS if you are considering joining vodacom REFRAIN from doing so because trust me all they will do is STEAL yes STEAL your money and not give you the time of day when you facing a problem whereby one of their highly s****ed trained employees (SARCASM as Vodacom employees incompotent people) on the floor that decides to delete your business cellphone number costing you and your business a loss of income. And the employees think its a huge joke as well as the manager, but then again there is no manager. Vodacom advertises false and misleading adverts as loyal clients of Vodacom they dont give a **** about you and all they want is your money and ***** the rest. We walked in there on Sunday all 6-9 Vodacom employees were just sitting there on their butts, none of them created customers and none of them even bothered to assist customers instead they just sat there thinking its a huge joke. </p> <p> </p> <p>Vodacom does not even bother to call you as a client to sortout their f&*$-up their employees caused, why would they Vodacom thinks its a HUGE JOKE when VODACOM is destroying ruining a business cause of their incompetent lazy ass employees!!!</p> <p> </p> <p>So i will be there on Saterday and Sunday infront of Vodacom's shop toi toi with a big banner stating what a bad pathetic shop Vodacom Tygervalley is so that every single person in that mall know about the incompetence of Vodacom and that Vodacom will sink your business by deleting destroying your business cellphone number which they apparently cannot retrieve (Vodacom can retrieve and rectify this problem - they are just incompetent and useless to do so and its too much effort for Vodacom to keep their loyal customers satisfied and happy).</p>
315 replies
116 months ago
NO FEEDBACK NO REFUND WHEN FNB IS NEGLIGENT
<p>Last week Monday the 3rd October i have lodge a complaint to FNB for failing to impliment certain regulations to protect their clients from being defrauded by scamsters - i was contacted by a new person working on my case Teboho Dikgale at FNB's Premier Resolution Centre, now what makes my blood boiling is this guy provides no contact number nor does he even bother to correspond with me as i have emailed him 3 times during the course of this week - so this kind of client service just shows me and should show everyone that FNB does NOT care about their clients nor their financial well-being as long as FNB gets their money even if they steal it, they are happy. And YES i say steal cause FNB failed to do an accurate and proper FICA check when the scamster gained an account with FNB. If FNB did their work accordingly this will not happen.</p> <p> </p> <p>So FNB if its not too much effort and inconvenience for you guys at FNB Premier Resolution Centre to take the time and give me feedback on my case and when i will get my money or alternatively please provide me with the Bank Ombudsman information.</p> <p> </p> <p> </p>
53 replies
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