SM
Stephanie M
Active since Sep 2020
4
Reviews
0
Industries
Reviews
4 reviews60 months ago
Unsafe.. Robbery…
I am a frequent user of bolt however the last occurrence that I had with both has left me disgusted by the service. I requested an uber on the 03-05-2021 for my 16 year old son, from OR Tambo to lens which costed me around R424, card payment. Account - vishnushakti469@gmail.com, Your Driver PAKISI took the request. Once he picked up my son, I received a call from him stating that he took a R100 from my son because he has no petrol, he then requested I cancel the trip and give him cash when he dropped of my son however I refused due to the fact this was the 1st time my son took and a Bolt on his own and I needed to see the progress of his trip to ensure that my child is safe. When he dropped of my son I asked for the cash he had taken from my son however he didn’t have it, he promised he would return the cash with an ewallet, I have sent him many messages begging for my sons cash back but he refuses to respond. Why didn’t the driver have petrol when his job is to transport people? Why did he take money from a child? Why did he ask me to cancel the trip? Is this services supposed to be safe? I want my sons cash back! The driver should be dealt with! We put our lives in these drivers hands! The worst part is I put my sons life at risk by using your service! I used Uber for years and it has been amazing! Using bolt has now have me fearing for my life!!!!!! i give Bolt a big fat 0
0 replies
63 months ago
incorrect Covid Results, incorrect treatment, All my Medical Aid savings gone
I visited your hospital on the 15th Of Jan 2012… I couldn’t breathe and felt like I was dying, I went straight to emergency. I was taken for a check up was given something for pain and had blood tests and scans done and was told they can find anything wrong. There was no Covid test done!!!!!!!!! Even though I asked for one!!!!!!!! I spent my weekend in pain and I struggled to breathe… I was in contact with a lot of people, including my boyfriend who is now currently Covid positive, I even went into a mall to fetch my meds. I returned to your hospital on the 19th of Jan 2021 even worst off than the 15th, not able to breathe and felt the life draining from me. I was then given two Covid tests!!! I received results for one which said I was negative, I received something for pain, blood tests and scans was done. I was told nothing is wrong with me, I then begged the doctor to give me oxygen and after a couple attempts they gave me oxygen and asked me to leave. I was then contacted and told I’m Covid positive.. damage has already be done, I have already infected people, so much money has been lost for the meds I got, I still have an infect chest to date and your hospital is taking every cent from my medical aid, when I was supposed to get admitted for Covid and that I wasn’t able to breathe… it’s the new year and I have no funds in my Medical Aid.. Your Hospital, labs and doctors made the mistakes why is it that I lose all my money? I need my funds returned! I was not at fault! I didn’t receive the correct treatment or meds. Im still sick and left with no funds to visit a doctor!!!!!!!!!! how do i get my funds back on my Medical Aid when it was clearly not my fault
109 replies
68 months ago
Jacob Your're a Star!
This is a compliment for Jacob from Cyber Grocer... Your Service is amazing, I never thought shopping online for groceries is this easy... I get an email and a call when my groceries is going to be delivered.. He insures that he will Deliver my groceries when I'm available... my delivery is received In a day or two... Even on weekends... when I'm called by Jacob I can even add items I missed out.. Thank you Jacob you've made my life so easy, I don't spend hours in s shop or in queues... I go online when I'm ready and just like that groceries are at my doorstep. the service I receive from Jacob is 10 out of 10... Keep up the good work! I'm a happy customer .
0 replies
68 months ago
Pathetic Staff (branch or Call center) I've never been able to use Your App or Internet Banking all the years I have been banking wit FNB..
Digital Banking is the face of the future... Does FNB not know that? I'm unable to use the FNB App or Internet Banking, I am able to use my cellphone Banking but its very limited. I've called your call center, I visited your branch... I send countless messages for assistance... one of the of the ref is 3380707Q and I've been doing this for two years... is your Staff not trained properly? do you not respond to your clients messages or complaints? is it there just to say we will help to make your site look pretty? The App and internet Banking allows me to follow all the steps (registration) perfectly but when its time to see my accounts I get a technical error try again later... I have been trying for two years... when I visit your branch (Southgate Mall) I'm told to contact the call center, when I contact your customer "fake" care line, I'm told it will be escalated... Is your IT department also not trained? Due to Covid and my health issues I cant be running around I need to be able to use my own account, I have a right to manage my own account... have access to all your amazing features which I never even got a chance to see with all the years I have been banking with FNB.. I'm an extremely Irate customer... I need this problem resolved... My Rating is not 1... its 0! I've been a very good customer with FNB that has taken all this **** for the past 2 years... now I demand access to my account! I would prefer to be contacted by mail... I also work in Customer care(Digital Banking) and not one in my 10 years did my clients ever have to complain... when a promise is made its fulfilled!
106 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)