DB
Della B
Active since Sep 2020
16
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Reviews
16 reviews1 month ago
Momentum health disappoints again
I went for dental work on the 19th of Feb with pre aproval from Momentum health(from savings) I submitted the claim on the 3rd of March. No further communication was received apart from an automated email response. I followed up on the 11th of march saying was declined even though the pre approval was granted. I spoke to Bongile on the 17th of March at 8:45 confirming that the above is correct.
0 replies
3 months ago
Non payment form momentum health
I am greatly disappointed in momentum health after a procedure that I had pre approval for was in the end largely paid for by my savings. I do not understand how pre-approval was given and then this is the way a claim gets delt with, I phoned multiple times and already have 6 reference numbers with no logic explanation why my savings got mostly cleared out by this claim(money I need for dental work as that is for my own account). And above all of this I have momentum gap cover which should have automatically have covered the shortfall which just was not done on 4 on the last 4 claims. It just seems you need to check all claims as saving is an easy target to pay claims from. Please do not ever top up your savings account as they need no permission to spend this money.
56 replies
15 months ago
Momentum health declining procedures
It is with great disappointment that I had to learn that an in hospital procedure was declined by momentum health. I need the help of an maxilla facial surgeon one tooth due to trauma and the other due to infection the procedure was booked in theater but momentum health declined it under the heading of dental care but this is not done by a dentist neither could a dentist do it. I keep on hitting a wall with the dental department that keeps on reading the same line to me dental work is not covered. My question is this if I am in a car accident and need reconstruction to my face and teeth will momentum cover this? Likely not but I wont know that until it is too late. I should not be too upset as the Dr office did warn me when they hear momentum health that they will be very unlikely to pay but not paying anything was a great dissapointment.
56 replies
16 months ago
Poor online service and not delivering what was orderd
I must say I have always had good service in store and very happy with that route. Online not so much. See below response from Alan who is very helpful but cant seem to sort things out directly. They have now stopped communicating with me and I am short an item on an order from November that I need before Christmas
0 replies
16 months ago
Momentum health not coming through
I have sent through a pre-approval for admission into the hospital on the 12th of December already I have received no feedback so I phoned yesterday 18 Des only to be told no approvals will be looked at until the new year until new fee structures are brought out. So now I need to wait hoping and wondering if the procedure will be approved. I can only imagine Momentum health will look for a reason to decline to approval in any case but then I need to try make another plan but can not plan as no approval can be looked at. Very disappointing in a time of need
56 replies
21 months ago
Poor service momentum short term
I have had good experiences in the past with the company but when it mattered most it seems they are dropping the ball. I submitted a claim for storm damage to the ceiling and roof of my house. The claim was submitted on April 7 everything went well. the issue started when the payout for the outside roof came through it was a very low amount and when I contacted the contractor that the assessor used he said that amount is not even his call out fee. I took this up with momentum beginning May and phoned as well. I was then asked by the person using this email lethukuthula.duze@momentum.co.za to send in a quote for that section of the roof to be repaired which I did using the same contractor mentioned before sending it on May 13 , no response for almost 2 months. I email again today to above mentioned email getting the response now I need to take it up with the assessor. the assessor is contracted by Momentum so why do I need to speak to them and sort it out. They in any case sent me back to MSTI. Very nice company until you are in trouble and need to claim. I hope the roof is going to hold with the rain coming as roof is not fixed yet due to this issue which will likely now be excluded from damage. Very disappointed
53 replies
26 months ago
Momentum multiply money
So Momentum multiply needs to pay back rewards into multiply money. This has worked perfect for years since its inception years ago. Then they changed multiply now no pick n pay or dischem rewards. But guess what multiply premium goes off like clock work. Admin fee for momentum money goes off no issue there. I see no use for momentum money if rewards does not go in there. I gave reported this 2 weeks ago after it has been going on for months but seems I need to check up on momentum that things that worked are still working
0 replies
26 months ago
Momentum Multiply
I joined multiply in 2010 , so this would be year 14 as a member. It is now come to a point where the decay in this department seems to have hit an all time high. The changes made seems to only benefit the company financially at the expense of the members. I saw the other day that they are still advertising and I thought to myself you have such a broken product you should not be selling it. Would love to see a Carte Blance investigation being done here. I have lodged multiply complaint , rewards not being paid back , weekly fitness goals that changes midweek(to more not less). You get half baked emails saying it gets referred somewhere then noting happens. Call center agents sometimes know less than the members likely because they are just as confused by all the changes. At the end of the day this program seems after 14 years to be sinking and do not foresee it being around much longer than another 2-3 years while it slowly dies. I will be jumping off the ship before year end when I can change medical aids to which multiply seems to be attached.
168 replies
26 months ago
Multiply short term insurance
It seems as with most momentum product MSTI also brings changes without explaining them before implementing them. Such is the case with their dafe dayz. If you think they will make it easy for you to earn them think again. To earn these returns up to last year were fairly straight forward but this year the confusion is bad especially in the call centre. You will be pushed between departments when phone being promised to get feedback within 24 hours and only get an email 9days later to which you can not reply. Then they claim you dit not validate documents which my records show was done on the 7th of November. I get marked down for speeding on a mountain bike. And now they reward you with points if you submit an insurance claim almost motivating you to claim. I used the self service option on momentum but points were not allocated thus not even listening to my question. My advice to you if you are looking for insurance is get a company that you can trust and pay the premium. Anything that starts working with points or making you do things to get money back will greatly disappoint you . It seems the saying ‘’ the house always wins’’ is very true Good day Further to the below correspondence. Based on our records, you earned a bonus of 15% in December due to the Safety Score dropping to 59% following the expiration of validations. We'll continue to monitor the scoring for cycling journeys. You did earn the maximum points for Safe Dayz in January 2024. The self-service function is available on the Momentum website, may we kindly request that you update details on www.momentum.co.za in order to receive Self Service points. Kindly note that the points for a claim are only allocated once a claim is in authorised status. Thank you Kind regards
58 replies
31 months ago
Myraid policy dissapointment
The extent momentum is going to to cut the discounts they initially sold myraid products is shocking , to the point they don't even know how it is working. Poor people in the call centres have been thrown under the bus. Anyone thinking of taking out a myraid policy please read carefully. They should be reported to the regulator with their latest long term premium stunt. Please se below email which they will likely not honour in any case Dear Mr B Reference: Myriad-Multiply discount de-linking I sincerely apologise for the delayed confirmation email as discussed telephonically on 14 September 2023. The reason for the delayed communication is because I was awaiting clarification from our Subject Matter expert regarding your enquiry. I can confirm that the information provided telephonically was not entirely correct, I do apologise for this. Please note that as per the official communication previously sent to you regarding the Multiply transition, on 1 January 2023 your Multiply discount will no longer be linked to you Myriad policy. Effective from 1 January 2023 your current Multiply discount of 60% will reduce to by 5%. Each year subsequent to that your Multiply discount will reduce by 2.5% until you have reached your long term protected discount of 40% (Maximum). Please let us know should you have any further questions. Please contact us on weekdays from 07:00 to 19:00 for further information. You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning. Web www.momentum.co.za ShareCall number 0860 MYRIAD (69 74 23) Tollfree fax number 0800 22 36 96 Email address myriad@momentum.co.za Kind regards Siphesihle Bengu Momentum
131 replies
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