SM
Sisi M
Active since Oct 2020
8
Reviews
0
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Reviews
8 reviews7 months ago
We were looking for new home insurance for my grandmother
We were looking for new home insurance for my grandmother. We got a call from Bongani Zibula at Santam offices. 1. When he answered the call and based on voice tone on my grandmother's picked up she's an older lady, spoke with her and repeated information patiently and in her home language just so she understands the terms of her agreement. 2. When my grandmother wouldn't understand information or couldn't answer questions quick enough due to her enquiring with me, he was patient to give her a chance to enquire with me and give him a response. 3. He asked her what she would need and even gave me a chance to state what I think my grandmother would need out of her insurance company. 4. He made being joining Santam insurance a breeze. Siyabonga Bongani ngesikhathi sakho nokuba nokubekezela kumzali wami.
53 replies
15 months ago
BULLIES, INCORRECT USE OF PERSONAL INFORMATION AND CONTRAVEN POPIA - STAY AWAY FROM THEM!!!
I was looking towards getting car in March 2025 so I discussed my needs, expectations and budget with the sales rep and she assured me I was at the right place – m***m – **** **** pants on fire. The sales rep suggested a brand new Polo Vivo 2024 model despite me being honest from the get-go that I could not afford a brand new vehicle hence one of my requirements being a second-hand vehicle. She tried convincing me on basis of my excess income that I could afford it. I did make it clear, that I want minimal instalment as I still need to cover insurance, maintenance, my personal needs and family dynamics. I did tell her my budget range and made it clear that if VW can't meet that budget, may she be honest and I will continue looking for what I can afford. In the process of the car quote and checking my pre-approval with the bank even after I requested we hold back on the OTP process, she tried convincing me to take the vehicle despite it being outside of my budget. She would communicate that the F&I has met my budget requirement. The F&I would not send me the OTP contract and the sales rep would notify me they have met my budget. She eventually gets a brokerage office to handle my insurance and tracker and notifies me they will call me to link me to the insurance and tracker. I assumed this was under the dealership buuuut nooooo!!!! She gave away my information without discussing with me if I wanted to use a broker's services or not for my vehicle insurance and tracker. That’s whatever, I let it slide… The broker's office did organise insurance and the tracker. The tracker was installed before I signed the OTP. I was then called into sign off on the OTP which was still way out of budget so I pulled out of buying. Was I not cornered into a room of 5, including the DP, to sign off on the car. I refused and had to call my aunt to help me speak to them. With the help of my aunt, we pulled out of the purchase process and made them aware that I would send the tracking company to remove the tracking unit. On my way home from the dealership, the DP and the sales rep requested I come along to sign off on the car. The sales rep further speaks on the fact that I am nervous because of my stress and I should just sign off on the car and collect. I still refused and they said they (sales rep & the other vice DP) would give me the weekend to think on this. The following day, I got a call from the sales rep, she requested I sign documentation via email and to send back that documentation - not forgetting I pulled out of the negotiation and purchase process. I opened my emails to find a delivery note that required my signature. I didn't sign off on the note. She later calls to ask for the document and I said I am busy. I need to review it later. Within 30minutes of that conversation, she notifies me the vehicle has been sold with my tracking unit and insurance. I kindly request she asks the owner to return the car so the tracking unit may be removed at the dealership. On Monday, the brokerage company, insurance company (fruit insurance) and the star tracker called me to tell me the dealership confirmed I collected the vehicle. I clarify that I did not collect the vehicle and I need all mandates to be terminated. Fruit insurance terminated with no issues. Brokerage was a bit of a delay but eventually came through buuut the Star tracker via VW, have put me through hell and back. VW’s DP refused to clarify in writing to the Star tracker on their error. Furthermore, they refused for me to get Star tracker to remove the tracking unit which they organised through the brokers office that THEY organised for me. Also, VW’S DP let his staff get away with selling my information buuuut cannot help us locate his favourite client so we can remove my tracking unit in the name of POPIA. Was the POPIA in the dealership when his staff and client keeps giving away my information? Furthermore, the vehicles owner through the VW Lindsay Saker Midrand and Star tracker, has attained insurance with me-Way insurance under my name with my bank account details. So not only do they bully potential clients into buying a vehicle , they also sell your information to third party entities. I highly discourage purchasing a vehicle at their dealership and discourage you sharing any of your documents unless you are okay with *****y vibes and bullies – then this can be your playground for sure
0 replies
15 months ago
BULLIES, *****S AND CONTRAVEN POPIA - STAY AWAY FROM THEM
I was looking towards getting car in March 2025 so I discussed my needs, expectations and budget with the sales rep and she assured me I was at the right place – m***m – **** **** pants on fire. The sales rep suggested a brand new Polo Vivo 2024 model despite me being honest from the get-go that I could not afford a brand new vehicle hence one of my requirements being a second-hand vehicle. She tried convincing me on basis of my excess income that I could afford it. I did make it clear, that I want minimal instalment as I still need to cover insurance, maintenance, my personal needs and family dynamics. I did tell her my budget range and made it clear that if VW can't meet that budget, may she be honest and I will continue looking for what I can afford. In the process of the car quote and checking my pre-approval with the bank even after I requested we hold back on the OTP process, she tried convincing me to take the vehicle despite it being outside of my budget. She would communicate that the F&I has met my budget requirement. The F&I would not send me the OTP contract and the sales rep would notify me they have met my budget. She eventually gets a brokerage office to handle my insurance and tracker and notifies me they will call me to link me to the insurance and tracker. I assumed this was under the dealership buuuut nooooo!!!! She gave away my information without discussing with me if I wanted to use a broker's services or not for my vehicle insurance and tracker. That’s whatever, I let it slide… The broker's office did organise insurance and the tracker. The tracker was installed before I signed the OTP. I was then called into sign off on the OTP which was still way out of budget so I pulled out of buying. Was I not cornered into a room of 5, including the DP, to sign off on the car. I refused and had to call my aunt to help me speak to them. With the help of my aunt, we pulled out of the purchase process and made them aware that I would send the tracking company to remove the tracking unit. On my way home from the dealership, the DP and the sales rep requested I come along to sign off on the car. The sales rep further speaks on the fact that I am nervous because of my stress and I should just sign off on the car and collect. I still refused and they said they (sales rep & the other vice DP) would give me the weekend to think on this. The following day, I got a call from the sales rep, she requested I sign documentation via email and to send back that documentation - not forgetting I pulled out of the negotiation and purchase process. I opened my emails to find a delivery note that required my signature. I didn't sign off on the note. She later calls to ask for the document and I said I am busy. I need to review it later. Within 30minutes of that conversation, she notifies me the vehicle has been sold with my tracking unit and insurance. I kindly request she asks the owner to return the car so the tracking unit may be removed at the dealership. On Monday, the brokerage company, insurance company (fruit insurance) and the star tracker called me to tell me the dealership confirmed I collected the vehicle. I clarify that I did not collect the vehicle and I need all mandates to be terminated. Fruit insurance terminated with no issues. Brokerage was a bit of a delay but eventually came through buuut the Star tracker via VW, have put me through hell and back. VW’s DP refused to clarify in writing to the Star tracker on their error. Furthermore, they refused for me to get Star tracker to remove the tracking unit which they organised through the brokers office that THEY organised for me. Also, VW’S DP let his staff get away with selling my information buuuut cannot help us locate his favourite client so we can remove my tracking unit in the name of POPIA. Was the POPIA in the dealership when his staff and client keeps giving away my information? Furthermore, the vehicles owner through the VW Lindsay Saker Midrand and Star tracker, has attained insurance with me-Way insurance under my name with my bank account details. So not only do they bully potential clients into buying a vehicle , they also sell your information to third party entities. I highly discourage purchasing a vehicle at their dealership and discourage you sharing any of your documents unless you are okay with *****y vibes and bullies – then this can be your playground for sure
0 replies
49 months ago
I had a call with Legaiyenn
I had a call with Legaiyenn. He was fast and efficient. He also explained my dilemma well.
53 replies
57 months ago
King Price Service Rating
Charity Baloyi was of satisfactory service, efficient and quick. She ensured I got help by the extra mile. Thank you very much Charity
53 replies
61 months ago
FedEx is incompetent in ALL respects.
I'm waiting for a package which was ordered on the 6th of February 2021 with an expected arrival of 10 March 2021 from Manchester City Online Shop. The item was cleared by custom on the 18th of March. It's 3 April 2021 and the item has no updates on tracking details and has not been delivered. Consultants from FedEx state they do not have details of the shipment.
53 replies
61 months ago
Mental Health Department Customer Care
The Xhosa lady who works at switchboard of the Mental Health department is quite rude and very hurtful. She is very confrontational also. A behavioural check and her customer care is questionable.
212 replies
66 months ago
Love King Price service
I recieved amazing service from Ammarah, one of their consultants. She was quick and efficient. Love the easiness of their service
56 replies
Review Distribution
5 Star
4 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (50%)