MG
Muzzammil G
Active since Oct 2020
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Lazy FNB employees cost R89k
Good day to whom it may concern. I would like to lodge a complaint regarding a matter which has been very poorly handled by the FNB employees. On the 24th of December 2025, I had to make an payment of R89000.00 to a customer whom which I needed to refund for stock which was not delivered by me. Around past 3pm I made a first payment which was not successful and returned back into my account and upon enquiring with online banking it turned out that verification department did try and call me on a different number and failed to get through to which the payment was reversed and after getting assistance in changing the number I made another payment of R89000.00 and waited for it to go through and after waiting couple of hours and payment not going through and looking at the situation where the year was coming to an end holiday period coming in the customers refund had to be done on that day itself. I made another agreements and paid R89000.00 into my friends account and he went on to pay that amount into the customers account hoping when FNB verification department does call to verify the payment I request for that payment to be returned and not processed. Since that moment on I did not get any call from the verification department on the 24th 25th or 26th hoping because of the holiday period payment would still be stuck with processing department. On the 27th of December I personally went to the Melville branch spoke to a consultant and he put me on call with online banking and they advised that the payment has not been processed and within an hour the payment would be returned back to me. After waiting an entire day the payment was not returned. On the 29th of December I went back to the branch and again was put on the call and again was told that payment is pending and I should allow 5min to 2hours and payment would be reversed back into my account. From this day going forward i was put back and forth on waiting and kept on ease by every consultant from online banking personal and business that payment is pending and would be returned. After couple of days going back into the new year on the 5th I spoke to a business consultant on the call for over an hour I was made to believe that the payment is indeed pending and they would have to log a missing payment into order to get an answer as where is my payment since the payment is still pending. On the 7th of Jan I spoke to the business manager at the Melville branch and explained the entire story to her and she told me from her end what she can see the payment has been processed on the 5th of Jan already which was an absolute shock to me as to over these past days ive been kept at ease saying payment is pending and would be returned, on my app the payment is still under pending payments as well. I called online banking yet again and again I was stold that no sir payment is pending and they will need to follow up and someone will call me. On the 5th on Jan I asked one of the business manager @Ntsoane, Lethamaga to assist as I was not getting any sort of clear understanding of what is happening and where my payment was he sent an email to @Zaula, Pheleka and @Ncube, Bruce to assist and no one rep**** to the query on the 6th of Jan I rep**** to the email to all requesting assistance and yet no one rep****. After I had to be away on a business trip and returned in SA on the 22nd of Jan and on the 24th was at the branch in order to get an feedback as the payment was still showing pending on my app. To which on the 26th of Jan I was on the call with online banking and came across an agent by the name of Salina and she insisted and assured me that payment is still pending and shes sorry for the false information which was provided by the business manager at the bank and she would get the back office to call me back within an hour to confirm the matter and regarding my payment to be reversed coming to ease again that FNB still has my money I waited yet again and that hour went I didn't get any call the entire day on the 27th I went back to the branch just to follow up and find out why I hadn't got a call and what was the response to which the lady who answered the call while putting me on hold phoned the back office and found out that payment was cleared and processed on the 27th of December already and yet again I was in absolute shock and demanded answers as to how when how was this processed even when I put in so many requests to stop that payment i demanded to speak to someone higher and was promised within an hour someone would call me and yet no one called until 3 hours later I got a call from eft department and the gentlemen confirmed that the payment was indeed manually processed on the 27th of December and he also is not entirely sure as to why the system is still showing payment in progress and pending payment on the app. After getting the branch manager @sgoolam1@fnb.co.za involved to which she emailed @Zaula, Pheleka regardinging the pop of the payment and confirming the payment @Zaula, Pheleka rep**** to that email to @sgoolam1@fnb.co.za (please see attached picture of the email conversation between the two) that payment is gone from my account and showing in customers account. After that I got a call from @Zaula, Pheleka whom then did her work on that transaction and came with new news to me saying payment was confirmed and processed on the 24th of December already. Im going to attach all screenshots call refs including the transaction history on my app where the payment is still showing pending to this day. After a whole month of going back and forth its my understanding that who ever came on to assist in the matter did not bother to actually take the responsibility to resolve this query in the right manner which has now costed me dearly had this manner of tracking of this payment been done on the 27th of December already this money could have been tracked account put on hold so the recipient would not be able to access those funds and it could be secured but being provided false information right through the entire month given wrong information at everytime which now caused this matter to spiral way beyond my control and losing out on any hope to recovery my money. Id like you guys to assist me and provide me with names of every single consultant including call recordings of those calls as id like to hand this matter over to my lawyers as well and lodge complaint on hello Peter and report it to National financial ombud scheme because every FNB employee that has assisted in the matter failed to do thier work in the right manner and thier laziness to actually resolve a query of R89000.00 like it absolutely means nothing has costed me dearly and id like to hold every one of them accountable for it also had @Zaula, Pheleka rep**** and paid attention to the query forwarded to her on the 5th of Jan things would have also been handled much earlier understanding she was on leave and someone else was attending to her query that person also should be held responsible and when @Zaula, Pheleka did come back from leave even then I did not receive any sort of feedback but when @sgoolam1@fnb.co.za emailed her for the pop the reply was instant, why was i ignored and not given the importance or felt valued enough to get one reply as well?
56 replies
10 months ago
****s and *******s
****s. Absolute disgrace. Told me bunch of lies and **** just to get my details and get me sign up only to go on and hike up amounts and sell it to a debt collector who in turn are harassing me day and night
0 replies
30 months ago
Standard bank powercurve enquiry on credit score
For the past we years I've been working hard to get my credit score correct and not have anything negative on it and out of nowhere standard bank decides to add a enquiry and get 4 points off my score when I haven't app**** for any loans or credit from standard bank Please correct this ASAP
131 replies
43 months ago
Disgusting bank!! Thieves!
Totally shocked by the mockery of this bank! Made a online payment which failed and the online site said please contact your bank to reverse the transaction and guess what Capitec tells me that I should pay R160 to reverse the payment of R150? Like how the F?? And shockingly it’s not the first time received funds from my trading account and they wanted me to pay R1500 just to appeal to clear my payment like ***?? Disgusting bank! Tomorrow morning will the last day I deal with this bank! Rather take my salary into different bank!
133 replies
43 months ago
Disgusting Bank! Thieves!!
Totally shocked by the mockery of this bank! Made a online payment which failed and the online site said please contact your bank to reverse the transaction and guess what Capitec tells me that I should pay R160 to reverse the payment of R150? Like how the F?? And shockingly it’s not the first time received funds from my trading account and they wanted me to pay R1500 just to appeal to clear my payment like ***?? Disgusting bank! Tomorrow morning will the last day I deal with this bank! Rather take my salary into different bank!
0 replies
43 months ago
FNB centurion mall branch
Utterly disgraceful service from FNB centurion branch! 3weeks since I logged a dispute for a ATM withdraw they made me fill a form and took the proof of failed withdrawal and since the till today not a single feedback has been provide! When we call or msg the FNB support all they say is go to branch they can’t do anything. Now I just get into trouble at work to go and sit inside the branch where they not even bothered to give a small feedback! I need my money back that the ATM failed to dispense
133 replies
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