QN
Quintin N
Active since Oct 2020
4
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0
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Reviews
4 reviews36 months ago
Vodacom Fruad
I am writing to express my extreme frustration and disappointment with the poor service delivery and lack of customer care that I have experienced with Vodacom. I am not a customer of Vodacom and have no affiliation with them, yet I have been subject to multiple *****ulent and unauthorized debits from my bank account. Despite numerous attempts to resolve these issues with Vodacom, the matter remains unresolved. I have been bounced from department to department, and my complaints have not been taken seriously. In one instance, Vodacom even requested my banking details so they could view the transactions, despite my concerns that my personal and sensitive information may be at risk due to the *****ulent activity that has already occurred. Furthermore, Vodacom's poor handling of these issues has resulted in my account being reported to credit bureaus as being in arrears. This is an unacceptable situation as I am not responsible for the *****ulent contracts that were opened in my name, and Vodacom has stated via email that my account with them was deleted/cancelled. I feel compelled to share my experience with others, and I plan to post a review on Hello Peter to warn other potential victims of the poor service delivery and customer care that is not up to standard with Vodacom. I must insist that Vodacom takes this matter seriously and resolves the issues that I have experienced. I demand that Vodacom clears my name with all credit bureaus in South Africa and reimburses me for any losses incurred as a result of the *****ulent activity that has occurred.
106 replies
37 months ago
Vodacom ***** Dispute
Two months ago, I discovered a suspicious debit order on my bank account which was linked to a Vodacom transaction. As I have no account or contract with Vodacom, I immediately reported it to my bank. However, they directed me to contact Vodacom to resolve the issue. I visited a Vodacom store at Kolonade Shopping Centre to speak to a consultant and requested the cancellation of the *****ulent contract that had been opened in my name. Unfortunately, they were unable to assist me and only provided me with details of the contract. They instructed me to contact Vodacom's ***** line on 0800 990 520, which was a non-existent number. I then attempted to contact Vodacom's customer care line but was unable to speak to the appropriate department or individual despite speaking to several consultants. The process was frustrating as I was repeatedly cut off and forced to go through the entire process again each time. Eventually, I was able to speak to a consultant who provided me with the necessary instructions and advised me to send an email with an affidavit, which required me to go to the police station to obtain it. On March 2, 2023, I sent the email with all the required documentation and received an automated response with a reference number. However, I did not receive any response from Vodacom within the promised timeframe of 7 to 14 working days, despite sending follow-up emails after 14 and 20 working days. I find it extremely frustrating that Vodacom does not seem to take this matter seriously, especially since this seems to be a common issue. I do not understand how it is possible for someone to open an account in my name without proper verification processes in place, and how they were able to pass a debit order without my knowledge. It is clear that Vodacom's security measures are inadequate. As someone who is not a customer of Vodacom, I find their service delivery to be incredibly poor, and I cannot recommend them to anyone. This experience has left me with a negative impression of Vodacom's ability to provide adequate customer service and ensure the safety of their clients' personal information.
265 replies
49 months ago
Sparkling Auto Care Centre Montana: Causes Damages to property
On 2 March 2022 i Took my bakkie in to Sparkling auto Montana for the very first time to get washed and the bakkie's canopy got damaged by the manager (Renier Steyn), when he drove the bakkie to move it to a different location he left the canopy door open and it got caught up by a hanging chain and damaged the door. Now at first Renier admitted to the damage and said he will fix it where the Sparkling auto employees from the autobody repairs side will do it. Upon receiving the bakkie the damage was not repaired properly and the bakkie was so dirty and i was not happy at all. I Told Renier that i was not happy and said that i will get a quote from the people that made the canopy to replace the door, i forwarded the quote to Renier and he said that he will also get a quote as my quote was too expensive. Its now been more than a month and im not getting any responses from Renier at all and i even went to the Owner (Tiaan Strydom) and explained the whole situation to him and he also said that he WILL not pay the damages and that he will get his own people to get it fixed. Its been been almost three weeks and he is also not responding to my messages nor giving me feedback. Both Renier and Tiaan just gave me excuses in the start of all of this and the fact that they refuse to pay the damages that they caused just shows bad character Sparkling Auto CARE is responsible for any damages caused when a car is in their care but they but they simply just dont care at all otherwise this issue would have been resolved long time ago.
0 replies
67 months ago
Poor customer service/aftersales service
Order # 30246 We purchased a telescope Carson RP-200 on 31 August 2020 When i opened it to assemble i found that the 8x21mm Erecting Finder Scope was faulty. We then contacted the people at Futurama on 14 September 2020 to inform them about this and they said they will collect it (which they did on 15 September 2020) and have a look to see if they can replace it. After 3 days of hearing nothing from them we sent an email to ask what is going on and was told that they will only follow up with their suppliers the following Monday to see if the unit could be repaired or replaced and will let us know, fine Monday comes and Monday goes with no response. We then sent an email on Tuesday 22 September 2020 to ask if they have any news and was told they will follow up that day which indicates that they didn't follow up on the Monday like they said they would. Again we heard nothing from them and sent another email on Friday 25 September 2020 to find out what is happening and we were told that they will follow up on Monday and let us know. Again Monday comes and goes without any response what so ever. We sent another email on Tuesday 29 September 2020, we got a response saying that they followed up with their suppliers and their technician will only look at it that week because he is only in once a week apparently. So we asked when we will get the telescope back and they could not give us a straight answer. At this point we were very frustrated as it has been over 2 weeks since we sent it back and all we got was excuses or just the lack of service what so ever. We then got a response on 1 October 2020, saying that they will follow up again with their suppliers the next day as they were told that their technician "should" have had a look at the telescope by then. Got a response on 2 October 2020 saying that they are just waiting on management to tell them if they should repair or replace the 8x21mm Erecting Finder Scope. Another few days go by with no feedback and we sent another email yet again on 7 October 2020 asking for any feedback and got a response that they are escalating this matter to "upper management" and will wait for their response. Another few days goes past and we sent another email on 12 October 2020 asking for feedback and telling them that we want our money back as this is taking ridiculously long. There was no response from them. We sent another email again on 14 October 2020 to ask if they received the previous email and got a response saying that they just got of the phone with the suppliers and they ordered the part and it will take some time as it comes from overseas. Didnt even acknowledged that we want our money back. Another few days go by with no feedback what so ever and now today 20 October 2020 we sent another email asking what is going on and they responded saying that they are waiting for the parts to arrive in SA but they cant give us a time on when it will arrive nor when we will get the telescope back as they are once again waiting upon "upper management" to tell them and they cant do that as they are tied up in meetings for the whole day which i find unacceptable. Now in between all of this I sent an email from my personal account asking if they have stock of this specific telescope and they said they do have them so I don't understand why the part must be ordered from over seas as Futurama should just replace the whole telescope and not just a part of it as we bought it brand new and didn't even get a chance to use it so why must we go through all this **** and the wait. Unless they lied about their stock availability. i would really like my money back as this is taking way too long and im fed up and the fact that we have to make contact first every time just to get an response is just poor customer service.
53 replies
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1 Star
4 (100%)