KW
Kitty W
Active since Oct 2020
4
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Reviews
4 reviews23 months ago
SALES AWARD WINING BATES MOTORS - BUT WORST AFTER SALES SERVICE
What a disappointment to have to write this review. I received the best sales service from Sthe that assisted me when I bought my vehicle. Took my vehicle for the first service whereby I was notified that this is not my first service. Very confused I asked them to check with the sales lady as I bought it brand new. After this situation I had a problem with a tracker that I was told was installed it just needed to be activated. Very confused I was told that the tracker was never transferred to my name from the previous owner, as this was supposed to be a brand new vehicle. Finally, that was sorted out eventually and was explained. Around the beginning of April '24 my aircon stopped working, where I contacted the sales lady, and she booked the vehicle in on the 8th April '24. When I collected my vehicle that afternoon, I was told that the aircon compressor is not working and they will have to find out if there is any stock in South Africa or if they will have to wait for stock from overseas (Sanele from the workshop). A week later I contacted Sanele to find out the if there were any feedback about the stock where he mentioned that he was still waiting for and estimated delivery date on the stock he will contact the parts department and get back to me. NO FEEDBACK after a week so I contacted them again. Same story every week after that, started to not get a hold of him. When I left messages, I got no feedback from him. Lady at the switchboard 039 682 0007 by now knew who I were as I kept on leaving messages. On Monday the 27th of May I phoned again no answer, she asked if I wanted to leave a message, I said no as no one is phoning me back. I asked her who Sanele's manager was, and she said Ismail she will put me through to him. Spoke to Ismail, explained my story where he said he will talk to Sanele and get back to me shortly. NO SURPRISE - On Tuesday morning I still had no feedback. When I phone Ismail on Tuesday morning, were the lady at the switchboard mentioned that Ismail were in meetings, do I want to leave a message. I asked the lady at the switchboard if there were any person higher than Ismail where she said she can put me through to Philip Hawkins, but he is the dealer principal, and she is not sure he will be able to assist me, but she will put me through. Once again I explained my story to Philip, he took my name, contact nr and registration nr and said he will find out and get back to me before the end of the day (Tuesday 28th May '24). Today Friday 31st of May '24 AND STILL NO FEEDBACK!!!!!!!!!!!!!!!!!!!! This is by far the worst after sales service I have ever received, I never expected this kind of service from a dealership where I got such superb sales service. IT IS VERY UNFORTUNATE THAT BATES MOTORS WON AWARDS FOR THERE GREAT SALES BUT THE AFTER SALES SERVICE SUCKS BIG TIME! I am very disappointed that they are not even able to just get back to me with and estimated delivery date of their parts. Dealer principal's / Owners I hope you get to read this and make changes to your after sales service and not just concentrate on the sales!
0 replies
31 months ago
Very happy with the ...
Very happy with the service I have received so far
131 replies
66 months ago
Bad service
I'm so disgusted with Vodacom!!!!!!! I made an arrangement on my account due to lockdown. After my arrangement my account was billed for 2 months, after I had to re contact them to make a new arrangement for these 2 months that wasn't even my fault it was due to a system error!! After this arrangement was made I got billed for another month after I was told I will not be billed!!!! The a manager / supervisor named Josias promised me this will be sorted out, the day after that my phone was reversed with only the data, airtime and sms's and my account still the same!! After numerus calls and an e-mail I get no call back or answer on my account!!!! HOW LONG DO I HAVE TO WAIT FOR A CLICK OF A BUTTON TO REVERSE A MONTHS BILL???????????????????? I HAVE NEVER BEEN BEHIND ON ANY DEBIT ORDER BUT THIS IS THE SERVICE YOU GET!! IT IS REALLY DISGUTING TO SAY THE LEAST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
168 replies
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (50%)