PM
Ponatshego M
Active since Dec 2020
8
Reviews
0
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Reviews
8 reviews9 months ago
Asheeqah Isaacs - THE REAL REPAIR CO - ****S! and Terrible company to have your items insured
Terrible, TERRIBLE service! I have two contracts through Cellucity and BOTH phones are giving me problems , and the way this is being handled is nothing short of disgraceful. First, the iPhone 11 (insured): I sent it in for repairs and was charged R1000 for a screen replacement. That's it?! Meanwhile, the battery still needs servicing, but now I'm being told insurance won’t cover it. What exactly am I paying for if basic issues like this aren't covered? I haven’t even received a proper invoice showing what the insurance actually paid or how my excess was calculated. Where is the breakdown? Where is the transparency? Now, the iPhone 11 Pro (CPO, no insurance): I bought this phone in April 2025 with a 12-month warranty. I took it in during June because the battery completely died, and it wouldn’t charge or switch on. Suddenly I’m told the phone is “out of warranty” and I must pay R3000 for a screen repair – even though the screen was NEVER the issue! Last time I checked, I signed for a 12-month warranty, so how is this out of warranty already? Then Asheeqah Isaacs sends me an email saying there are “scratches on the screen,” calling it physical damage. I made it clear: this is a CPO device, light scratches are to be expected. That’s not physical damage. i asked for a reort from them to show that they acuallytested this device and no communication, till this day i am waiting. This is clearly a mechanical or manufacturing fault, NOT user damage. You’re just trying to get out of fixing the phone. To make things worse , no one has contacted me since. No calls. No emails. No updates. I have even left messages for Asheeqah with their receptionist. Every time I try to follow up, It goes through to reception but never to Asheeqah or the MANGER, It hangs up everytime. This is even the 2nd month. This is completely unacceptable. Why am I paying for contract phones that I cannot use?! This is now the second month, and I’m still sitting for answers and ZERO communication YET I AM PAYING FOR THEM. I'm absolutely disgusted. The Real Repair Company is useless, and Cellucity has done nothing to help. I demand accountability, communication, and action. Fix this or cancel the contracts, simple!
53 replies
9 months ago
VODACOM - Urgent: Dispute Regarding Unauthorised Contract Renewal and Billing- CANCEL CONTRACT
Dear Vodacom Team, I’m writing on behalf of my elderly mother regarding an ongoing issue with a contract that was supposed to end in April 2025. During a call with one of your consultants – who contacted us to offer an upgrade – we clearly and firmly declined the upgrade and requested the contract be cancelled at its end. Despite this, a debit order was processed at the end of May, which was not authorised. My mother had to visit Capitec to reverse the funds, as there was no agreement to continue the contract. We followed up again today, 23 July, and spoke with a consultant named Phumla, who told us we need to provide the exact date and time of the call from 2–3 months ago in order to proceed. We find this highly unreasonable. As a customer, it is not our responsibility to track call logs – especially when Vodacom claims that all calls are recorded and stored under customer accounts. If this is true, why is there no record of our call? We wish to formally dispute the continuation and charges of this contract, particularly as it was meant to end in April and was not renewed with our consent. This appears to be a clear case of miscommunication or unauthorised renewal, and we do not intend to pay for services we did not agree to. Please escalate this matter to the appropriate department and come back to us with a resolution as soon as possible. We expect a full cancellation of this contract and reversal of any charges app**** after April. Kind regards, Renolda Matlapeng on Behalf of Poppy Matlapeng
106 replies
31 months ago
TERRIBLE Bloom momentum - Health for me
This health insurance has such terrible customer service! I can't get ahold of them, I requested a call from their "Hello Doctor" app yet, had no response. DO NOT BOTHER GOING AHEAD WITH THIS INSURANCE
131 replies
31 months ago
TERRIBLE - MOMENTUM-Health4me
This health insurance has such terrible customer service! I can't get ahold of them, I requested a call from their "Hello Doctor" app yet, had no response. DO NOT BOTHER GOING AHEAD WITH THIS INSURANCE
131 replies
32 months ago
Lusanda was of great...
Lusanda was of great assistance, and helped me with my downgrade without any hassle, she was friendly too.
60 replies
49 months ago
Pick n pay PROTEA POINT:
Pick n pay PROTEA POINT: Apparently how we wear buys food and brings them income! These securities refused me to get in cause of “HOW I LOOK” THESE ARE THE TYPES OF BLACK MARKETS THAT NEVER GROW! Cause of how you treat your customers! AFTER causing a scene, that’s when they let me in! I didn’t deserve how I was treated! As A customer I can wear whatever the **** I want, and as an employee at Picknpay it’s your responsibility to dress well, NOT MINE! I will keep wearing my shorts and no one will ever tell me that I can’t come in, this is a ****ing free country and if you as an employee come with your MOTHERLY OR RELIGIOUS MENTALITY!? You better think again
53 replies
58 months ago
Riccardo Petersen
Riccardo Petersen has been such an amazing person to talk to very patient and clearly explained to me everything i asked! thank you
53 replies
65 months ago
INCREDIBLE CONNECTION IS PATHETIC!
WORST SERVICE EVER!! I AM LITERALLY GETTING LAWYERS INVOLVED! SAVE YOURSELF TROUBLE DO NOT GET ANY CLOSE TO THIS STORE! Totally pathetic service! Zero effort is taken for their own customers, I have settled my loan amount and still am debited, they mark unresolved tickets as resolved! PATHETIC I TELL YOU, DO NOT TAKE ANY CREDIT WITH THIS COMPANY
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)