TB
Tiaan B
Active since Dec 2020
6
Reviews
0
Industries
Reviews
6 reviews24 months ago
Discovery bank locks you out of your accounts
If you’re thinking of moving to Discovery bank, DON’T!!! I got locked out of my account for 2 days, for no reason whatsoever. Imagine not being able to buy groceries, pay online or transfer funds...even though I’ve been paying all my monthly banking fees. I don’t like banks in general, but this takes the cake. Their reasoning after countless calls? I didn’t transfer any money into my discovery card facility in the past month. Why do I need to if I already have more than enough funds in the account to pay for banking fees or to pay of my credit facility? Do better. You customer experience is shocking. I’ve been a fairly big client, using multiple Discovery products, but my next steps will be to slowly move away from Discovery as a whole. You lost 1 client.. and even if this leads to 1 more not signing up to Discovery, I’ll see it as a victory.
53 replies
30 months ago
Nü Constantia - Disgusting food, and highly overpriced.
The worst food, and highly overpriced. nu recently launched a new Keto burger which I wanted to try out, and it turned into the worst experience I've ever had when it comes to food. Not only is the burger expensive, you also need to still add sweet potato fries as it doesn't come with... but this is besides the point. I don't mind paying for food that is decent. The burger was drenched in this white sauce, the buns were soggy (and I was also missing half a bun)... Plus, they only gave me 5 undercooked sweet potato fries for which I had to pay for separately. The cherry on top? found a nice long hair on my burger patty (which was also overcooked btw). Thanks nu! I hope nobody else tries their food. Simply a waste of money.
0 replies
47 months ago
Standard Bank - Lack of service and fraud prevention measures
On the 27th of March my credit card was stolen, and I immediately proceeded to call the fraud department to stop my cards. One day later I found that Standard Bank stopped the wrong cards, and the fraudster managed to process R8,000+ on my card through multiple tap-and-go payments, keeping transactions below or at the threshold of R500. In some instances, there were up to 4 R500 transactions right after one another at the same merchant. How Standard Bank wasn't able to flag this, I have no idea. I have since opened a fraud claim case with Standard Bank to pay me back for the funds stolen. It's been exactly 2 months, and I still haven't received any feedback or updates from Standard Bank. Their fraud lines don't work, and if it works.. you wait 1 hour and still don't get through to any consultant. This is literally the worst service I've ever experienced and this coming from a well known bank. Think it's time to move to a different bank.
134 replies
60 months ago
@home - Horrible customer service
I ordered a couch from @home, and the delivery was scheduled for 2 weeks after purchase. On the day of the scheduled delivery, I phoned to confirm that the coach would still be delivered. The lady told me that they received a "bad batch", and it would take another month and a half to deliver the couch. This is definitely the worst customer experience I've ever experience.. and that coming from a first-time @home customer. There was no courtesy call to inform me that the coach wouldn't be delivered to me..and they were even hesitant to give me an alternative couch since I initially bought the couch on a day they had a promotion If you're buying a couch, I'd recommend that you look elsewhere. Such unprofessional service doesn't deserve to be supported.
106 replies
65 months ago
Discovery Health - False Claims
Discovery health claims that members get 2 annual covid-19 tests as part of their benefit, but hide the fact that you need to be referred by a doctor for screening. This can be considered false marketing, and having been with Discovery for a year now, I can say that they are one of the worst medical aid schemes in South Africa. They do their best to avoid claims and make it as difficult as possible for their customers to submit and process claims.
112 replies
65 months ago
Vodacom Accidental Damage Cover - SCAM
I recently took my iPhone into the Vodacom branch in Canal Walk, Cape Town to get my cracked camera fixed. First, the assistant told me that the camera can't be fixed and that the phone would need to be replaced. Without giving me any further direction, I asked them to then give me a replacement. I'm paying for cover every month, so surely it's not my problem. After involving the manager, they came back to me saying that they have an iPhone variant replacement for me, but they still need to take my phone in for 2-3 days for assessment, and can't lend me a phone. How is anyone supposed to go without a phone for 3 days? Even the Vodacom website states that they borrow you a phone, but this turns out to be all a lie since they can't do that while the phone is being assessed. I would advise anyone to stay away from Vodacom's insurance cover offering.
168 replies
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6 (100%)