GM
Gudani M
Active since Dec 2020
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Repair work not disclosed when buying car
I bought a G20 M340i @BmwVereeniging in 2023 November and they did not disclose to me that it was repaired due to possible accident damage, I found out now when I’m trying to trade the car in and I can’t get book value for the car because of the report on the car. One dealership requested the repair report so that they can revise the purchase offer for me, I called BMW Vereeniging and they told me they don’t have the report, I went through the effort of finding the repair centre myself and the repair centre also can’t give me the repair report and invoice because of POPIA as the car didn’t belong to me when it was fixed. Now I’m stuck with a car that’s undervalued and is running out of motor plan and I can’t trade in for a newer car. BMW South Africa said they can’t help with the issue
0 replies
30 months ago
Rental Deposit not paid back
I had a rental contract through Joyce Diale that commenced in March 2023. On the 6th of October 2023 I notified the office that I would like to hand in my notice and move out at the end of the month on 31 October 2023. My notice was accepted by email with a R1500 penalty imposed for late cancellation. I notified the office on the 30th of October that my house was not registered yet and it would only be registered on the 1st/2nd of November. I got an email response that I will be charged pro-rata rent until I move out. On the 2nd of November, I started getting Whatsapp messages from Joyce that I need to pay full rent for the month of November. I totally disagreed with this as we had agreed to terminate my contract on the 31st of October, this agreement was through email. I indicated this to Joyce Diale and we ended up disagreeing which culminated in the office sending me a letter of demand on the 3rd of November for the full rent for the November month. I paid the pro-rata rent up to Saturday 04 November and R1500 penalty as agreed in the emails and sent through proof of payment. I moved out of the unit on 03 November and requested for the Joyce to handover the keys and was instructed to hand them in to the office as she was out of town. I handed over the keys to the Rustenburg office receptionist on Monday 06 November. I have since requested the balance of the interest accrued on my deposit, I have neither received the statement nor the deposit back. She is now ignoring my texts and emails.
0 replies
34 months ago
Bad service when claim is submitted
A submitted claim has now taken close to 3 months without any feedback from Duwalcoe. The courtesy car that was assigned to me was only for 30 days, and during this entire period, if I do not call Rhonalda at claims I never receive an update. And when I do call, she tells me she does not have any feedback and there is nothing she can do. It has been one story after another, either the insurer is migrating systems, or the committee is sitting in the next 5 days or the matter is not concluded yet we are waiting for feedback. I paid all my premiums on time only to be told by a service provider that "there is nothing I can do until Legacy or the insurer gives us feedback". It has been a long frustrating claiming process. What I gathered from this experience is Duwalcoe is a middle man to another middle man. Between Santam who is the insurer, there is Legacy Underwriting Managers and then Duwalcoe and then the client. Do with that information what you may.
1 reply
67 months ago
Despicable service
I bought dining chairs from deco furniture online on the 16th of November, Babalwa sent me an email the following day telling me that I should send my proof of payment to pop@decofurn.co.za. I replied to Babalwa’s email by forwarding the prooof of payment that I sent to pop@decofurn. At the end of November I went on the website and saw that my order is still on hold, I sent Babalwa another email asking why the order is still on hold which she/he ignored. I have since made several calls to their 087 number and every time I call whoever I speak to say they’ll get back to me but they never do. Last week on the 9th I managed to speak to Monique who sent me a mail saying that my order was cancelled because they didn’t receive my payment, she then said after receiving my POP that a new order has been allocated. When I checked again online on my profile the order is still on hold. When I call they just place me on hold until I run out of airtime. I’m tired of calling decofurn over and over and I would just prefer a refund
0 replies
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4 (100%)