Active since Dec 2020
Excellent service and turnaround time for my scratch and dent claim. Thobeka was a pleasure to deal with. Keep up the great work!
What an incredible experience at CMH Toyota Umhlanga today where our Yaris was booked in as part of a Toyota recall campaign 🚘 I arrived at 6-50am with a few vehicles already in the que and was immediately acknowledged and had a number placed on the car. The workshop garage doors opened promptly at 7am and vehicles moved forward. A lady was ready and waiting with a tray of hot cappucinos ☕️ to offer all customers on this cold winter morning. 🥶 It wasn't long until the service advisor Shantil Chetty attended to me and booked the vehicle in before booking me a Bolt driver at their cost to take me to work. The Bolt was there within 3mins and I was at work by 7-20am. 🚀 Shantil kept me informed of the progress during the day and even advised that were certain items not part of the recall that had been picked up and they were trying to sort. Vehicle was ready at 3pm sharp with them sorting out whatever unrelated items they had found at no cost to us. 😊 Was really impressed by the overall customer service and experience with the dealership and service advisor and will really recommend them. Keep up the great work! 🙏
I purchased a lounge suite online and upon receiving the item I was not satisfied with the product quality. I requested to return for a refund by emailing the Online Shopping Team. I would like to compliment Lee-ann for the incredible customer service from the initial query right until the lounge suite was uplifted and my refund processed. She really understands what great customer service is and changed my experience with House & Home from a bad one (product quality) to an excellent one (customer service). Thank you Lee-ann. Keep up the great work!