GW
George W
Active since Aug 2009
8
Reviews
0
Industries
Reviews
8 reviews16 months ago
ABSA a no go bank
Customer service at ABSA is pretty close to zero, while the assistance is average at best, the results are dismal. 10 days and counting for a pretty simple request, still nothing but messages saying how much they care.
112 replies
18 months ago
Online ordering a no go at Makro
Ordering online seems to be a no go at Makro. I am still awaiting a refund for one order out of stock and for another one which still says awaiting payment despite this being deducted from my account days ago. Both are large appliances so not small change. I have called the help centre twice but they seem very ineffective and more of a message taking service. No follow ups or reports back. I buy a lot online, surely they can get their house in order as other places seem very efficient.
53 replies
30 months ago
Terrible servics
I have tried for 2 days to get a tracker unit installed, unbelievable that service can be so terrible and the company does not go broke
262 replies
33 months ago
Non existent travel insurance
Don't waste your time paying for air travel with an FNB credit card and expect to get the free travel insurance they promise, despite emails and online requests even after getting a reply from a consultant, they simply ignore you, looks very much like an empty promise.
60 replies
40 months ago
Rennies Travel do not pay accounts
Do not allow Rennies to use any of your services unless they pay the full amount upfront, when you try and resolve outstanding payments, all you get are empty promises and eventually they start ignoring you, have been of service to them for almost 20 years without a problem but obviously something has changed, I no longer take any business from them.
0 replies
68 months ago
Unacceptable warranty terms
When I had a pretty new Philips Air Fryer develop a fault, I returned it to Makro Pietermaritzburg. I received a call and SMS a few days later saying my replacement product was ready for collection. No product there and the suggestion was that I take the voucher and replace the product with a lesser model and pay R700 in for this. Total violation of all CPA legislation but worse, this is totally unacceptable customer service.
53 replies
122 months ago
Service at an all time low
An account of mine (I am treasurer of an environmental concern group) has been made dormant. After 4 days of waiting on a line to call centers and I have never spoken to a person. The number was given to me after an online query, no one can help, I have to phone in. My average patience time for waiting has been about 20 minutes. 2 emails complaining and asking for something to be done and despite replies being promised (automatic responses) after 3 days one gets replied to, again, no one can help I need to go to another number. Reference numbers, more numbers to phone if I am unhappy, is all I get. Wake up FNB, your customer service is deteriorating at an alarming rate.
75 replies
127 months ago
Unauthorized change to credit card system
I recently noticed that FNB only deducted 10% of my Petro card account from my current account for 2 months. I was then being charged 15.55% interest on the outstanding amount while getting virtually no interest on my current account which has ample funds to cover the card. After numerous emails and telephone conversations (to totally incompetent people who were clueless in every aspect), I finally received an email (29 Oct) informing me that the interest would be reversed as they had loaded me onto a revolving credit system. I assumed that this would also be rectified. Well today it happened, my Petro card was declined due to insufficient funds. Embarrassing, inconvenient and downright irritating. I have numerous accounts with FNB but this obviously amounts to nothing as there seems to be a combination of incompetence and an attitude of not caring with them.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
6 (75%)