PM
PAMELA M
Active since Dec 2020
13
Reviews
0
Industries
Reviews
13 reviews15 months ago
"Avoid the Hassle: Don't Finance with SBVAF!"
Following my previous complaint, which was ignored by Standard Bank's Vehicle and Asset Finance (SBVAF) division, I have decided to escalate this matter to the Ombudsman. I am confident that I am not alone in experiencing issues with Standard Bank's inconsistent VAF billing system. Despite my follow-up call regarding reference number 456 78205, Thabisile from the Complaints Department has chosen to disregard my complaint about technical arrears on my VAF account. The bank has failed to provide proof of the month in question for which they are claiming arrears, and they refuse to correct their errors, negatively impacting my credit score and financial affairs. I intend to withdraw all my business from Standard Bank and will share my experience with hundreds of others to warn them of these issues.
53 replies
16 months ago
SBVAF daylight *******
It has been over a year since I advised SBVAF (Standard Bank Vehicle and Asset Finance customer service and complaints department about my debit order cancellation request, I am Gutvul and at POINT I will switch this finance to any competition with better service. I got a call from Ashley Credit control this morning, who also, proved so unhelpful, and biased towards the Bank. What annoys me most is due to their incompetency, every year towards December they flag my account as in arrears, yet I religiously pay the account. Ask which month was missed, payment, and they don't have an answer for you. Yet every month before the 7th which they say is the debit date I make payment, mostly by the 25th of current month I make transfer or manual payment at the branch. However, the level of this Banks incompetency is indescribable. They started by messing the order date, and for a year, none of them have really followed my instructions and I do not even have a debit order account with them, I make transfers, but they debit some dormant or rather unknown sbsa account, and cause charges for reversals on the VAF, account which they then decide to accumulate and label them as arrears on my VAF, how ethical is that? They are treating me so unfair as a Long-standing customer of the bank. and I have had it now, I am really going to take this up with Ombudsman for their unfair and unprofessional treatment of customers. History on the account shows it was normalized recently, according to my knowledge to rectify this, and surprising today I get a call to say account is in arrears, that is absolutely unacceptable unbelievable. I have kept a record of payments to that account since the last arrangement, why should i PENALISED FOR INTERNAL AFFAIRS, RESULTING FROM INCOMPETENCY OF THEIR STAFF, AND Inhumane policies, unflexible systems. I strongly feel ******, by unnecessary bank charges, which they capitalize onto my VAF, and charge more interest and then call me declaring arrears, every DECEMBER, what is that? I am certain there is a whole lot of clients who have this debit order payment with standard bank vaf, they must just send me my full 12 months statement to switch. I actually always pay more than the amount required on that account and yet they still mess with it, pathetic really
56 replies
17 months ago
Outstanding service delivery!
I am immensely grateful for the service provided by Regina from A Milner Realty. She went beyond the typical agency role, taking a personal interest in my needs. Her exceptional handling of matters and her courteous professionalism are remarkable. Her conduct is so exemplary, it seems as if she's running her own business; she truly is a valuable asset to her company. I would wholeheartedly recommend her to anyone in need of assistance with property rentals or sales. Words fail to fully express my appreciation for Regina and the company she represents. Their service is outstanding and surpasses excellence!
0 replies
24 months ago
Old Mutual treating customers unfairly
I am lost for words to describe how I am so disappointed and disheartened by OLD MUTUAL, why do I have to be subjected to so much ill-treatment and unfairness by the same company every year or every other year? I got the shock of myself today when I just needed to check the position of my policy with them, being advised that my life policy of more than 20 years lapsed, in the men time I PAY PREMIUMS EVERY MONTH!!! So, what am I paying for? This a result of Irresponsible financial advisors who ignore their customers but care to collect commission on job they are not doing. The reason why I ended up at the office today, like all the ties i ended up finding out some shocking actions on my policy is because Chris Huysman had neglected my policy and did not do what he was supposed to be doing for a long period of time and never responded to emails, WhatsApp's etc. If he had, I would not be sitting and typing this on hello Peter. Or when Complaints department back then in 2018, had done a thorough job, they would have had this fixed instead of lying that everything is in order, in the meantime not!!!!, or when I sent other complaints to customer services, they should have told me of this discrepancy, even when I spike to heads of departments or CEO, none of them bothered to say wait there is a problem. the policy should not have lapsed because I have always had a flexible savings plan, that would pay it should a premium bounce, so it is really making no sense that this happened. I have changed banking details inside their office last year and back then in 2018, and in both instances, they have messed my policy, try correcting it, then let me know everything is order, REASSURING EVEN, in the meantime, nothing is order, all lies. why would pay so much for only a funeral policy, when I have a greenlight life cover? I have always had this policy and as far as I AM concerned that is what I AM PAYING FOR, NOT what I heard today. I want that policy reinstated at no cost, I am certain if I take my case to the Ombuds, they will pay me double for being negligent and illtreating loyal customer. The savings portion was confirmed last year on email , that everything is okay, but today I heard a different story, it sopped last year October!!!!!!!!1This is a very unfair treatment, and I want nothing to do with OLD Mutual RIGHT NOW!! I have a trail of emails from when all this started and not being resolved. It is highly unacceptable!!!!!!!!!!!!!! I want my money back; I WILL NOT ACCEPT Internal affairs nor glitches, nor negligence mess with my life now! How many other customers out there have they done to? I am really tired and drained of having to be resolving some discrepancy with this company!
71 replies
27 months ago
KIC goods NOT Durable, Hirsh a partner in crime with KIC chest freezers!
I am extremely dissatisfied with service I am receiving from KIC and Hirsh Strubens Valley. In October last year I bought a KIC 543 chest freezer via Hirsh Strubens Valley. In less than 6 months, the chest freezer is peeling off the inner aluminium quoting. And since day 1 I bought this freezer, it was accumulation ice by the door surroundings, I did not worry much about it, because I just thought, it is doing the job of freezing stuff, but it was a concern to me since the other KIC freezers I own do not have the same symptoms, but I was willing to live with that. I only raised it now because it was now one problem after another within a short period of lifetime for this chest freezer. So, I called Hirsh, to advise of the challenges. Hirsh then sent a technician from KIC to check the unit. The technician came, he then mentioned that the ice accumulation was due to some bolts that were loose at the back of the chest freezer, and he simply tightened them and that is resolved. I asked about the peeling off quoting, and his response leaves a lot to be desired, “Oh that is because of water” and I was like what water, is a freezer not meant to have water when it produces ice itself which is essentially water? And he further surprised me “ no mam sometimes with load shedding the water will then lie in the fridge and causes this, I got so irritated and I told him how unreasonable tat was , because, 1. I have other freezers in the house, Older than this one which I bought from Makro, and they don’t have such a problem, same brand, and 2. I do not experience load shedding because I have a generator, and there has never been a time where water was left in the freezer, except when I defrost it to clean like I had just done. For the record I have only defrosted this freezer twice since I bought it in October 2023. I thus advised him that I will not accept such lame excuses for not replacing the chest freezer, KIC will have to replace the product of refund me for better. To which he responded he would take it with the office. Like honestly who does that? To my astonishment I get a call from Hirsh’s rep Regan, who advised me that the chest freezer was not going to be replaced, because the bolts at the back were tightened and that the peeling of the aluminium KIC said that it is because of water and the freezer was used for business purposes, hence warranty not applicable. Sho, that is absolute nonsense and unacceptable! KIC need to advise me what business they are referring to, company registration number and what is being traded that makes it out of warranty, and how on earth can freezer be said to peel due to water. The product ahs shown manufacturing defects and they do not want to take ownership of poor workmanship and producing goods that are not durable and do not meet the standards for usage and they want to hide all that and decline my genuine concern. Perhaps Hirsh sold me a product that was on DEMO, and they are unnecessarily conniving with the product owner to treat customers unfairly. KIC, and Hirsh, will lose loads of customers as I will be sharing this extremely poor after sales experience with the whole world. What on earth can not be put in a chest freezer because KIC will not accept returns on poor products they sale to customers?? They must come take all their chest freezers from my house and refund me to go purchase a Defy, I have a defy that I bought 20 years ago, but I have never experienced such challenges. This is highly unacceptable and they need to refund me or replace that unit. I will not ever in my life time buy from Hirsh, Nor will I buy any KIC related product, the treatment sucks, and the product is of poor quality and not durable, nor dependable!
0 replies
27 months ago
Claim Rejected Tree Too Old!
When they need you, the treatment is amazingly good, but when it comes to claims, you're more than an enemy. Last Tuesday Night (16-01-24) we had a terrible storm that uprooted a loquat tree in my yard, it damaged telecom lines and it fell over into my swimming pool. As a loyal premium payer to SBIB HOC, I was confident that this unforeseen occurrence will not be a hustle, so I called them. On creating the claim, they ensure they leave you happy as if they are willing to help, (sheep covering the wolf). Janine promised that they will get a tree felling company, a pool specialist and contact the telecom services, and I was to expect a call from these service providers before 11am of the Wednesday that I called. I did not worry much about my Internet service provider, because I had already reported that one and they are exceptional in service.(VoX). So I waited for SBIB. About 11:43, I got a call someone saying they are from the tree felling company and they needed to come and check, I agreed he comes, only to find out that it was the Banks Assessor. No problem, the assessor did what he did and advised that I call the Insurer back next day after 9am,which I was not happy with, I raised my concern about the water discoloration due to the tree debris, and he said I could move the tree, and he said, if I can clean it up, the Insurer will pay me back for the work done, because he has pictures of the incident. I did not move the tree, for safety and with high hopes the bank insurance will sort this out. I called the SBIB in the evening and I was advised there was no assessor's report, I was placed on hold whilst they contacted assessor, and only to be told to call back the next day after 9 as report was not ready. I practiced patience. All this is on my airtime, I called Thursday about 09:19, and got no service line went through and it hang up. At 09:27, I got a call from In-style pools, who said the Bank asked them to come check and assist on the pool, again raising my hopes high here for nothing. The person came, and left, and again did nothing at this point. I then received a call from Janine at 11:12, who was boldly advising that the claim was REJECTED. The reasons: 1. tree was old 2. Tree was not maintained 3. Pool pump is not damaged, working properly Like honestly, I am now supposed to tell the trees not to grow old because Standard Bank Insurance is not going to cover you, and if there is a storm please do not uproot? when weather is bad, and it is not raining, tree please do not dry out because Standard Bank is going to decline the claim? How on earth do you maintain a tree? I am suppose to call this insurer every month and pick which trees they will insure and which one they will not based on age and maintenance? Like really, but to be certain they collect a debit order every 1st of the month without fail. I am finding this very unfair and ********* reasons for decline. The Pool was full of debris that affected my water's PH, it needed cleaning , balanced back to what it was prior to the incident. I went through the policy terms and conditions, and nowhere does it state that you are insured based on the age of the tree. These institutions take advantage of people's money and come up with every excuse not to fulfill their promises when they sell theses insurances. I tried cancelling the policy and they come up with along list because the property is still bonded by Standard Bank. I believe it is within my right to get insurance where I want and where I know I get the service when in need. This is beyond poor service and anyone else I shared my experience with more than 100% agrees that they are robbing us of a paid service. I hurt my arm as I tried to pull that tree from the pool to avoid further damages to my water. I want that policy cancelled because it is a good as not having one. Lame decline reasons, Do I control weather patterns? So if the tree had fallen over my house, I would be sitting with no house right now with those rejection reasons? Totally Unacceptable. What is the point of having Insurance over the property Honestly. Cancel and I will insure with your competition who actually does better!
58 replies
30 months ago
My car was not starting as I left it on last
My car was not starting as I left it on last . I called Kingprice for assistance (mind you, this is the second month i switched to them), and I spoke to Tshegofatso Ramaleba after her colleague from claims transferred me. She was prompt in handling my query. What made the service exceptional is that the AA team contacted me within 2 mins, and the driver was by me within 25 mins! That has never happened to me before. She constantly followed up to check if I was assisted by their roadside assistance team. She was polite and understood the urgency of the matter. King Price is the best 👌 🤩😍
131 replies
52 months ago
Pharmacists and service consultants who care
A few weeks ago I wasn't feeling well an needed medication. It all started with Mpho in customer services; after explaining my situation she offered to call me back and connect me to a pharmacist. We struggled to get through as lines were busy; but her patients was amazing; eventually I spoke to a pharmacist butbthe line hang up and that one never bothered to call me back. However Mpho made a difference by calling me to find out if I was assisted; and again went an extra mile ensuring i got help. This time i spoke to Lucia pharmacist; her professional help and love covered the poor service of her colleagues. She sent all she knew would help my situation. The following day I was assisted by Carol Swart; I am lost for words that can describe how grateful I am to be assisted by pharmacist who cares and goes all their way to ensure that I got better. When Dischem says pharmacists who care; it is so true and if there is an award for individual and for the stores I recommend that Carol Lucia and Mpho and the sevice team in that week of the 12th December be awarded accordingly. I also recommend Store/Pharmacy of the year goes to Dischem Roodepoort/Princess crossing. Keep up the good work and team work; it is beyond excellency! Thank you very much for caring and making a difference. Above I thank my creator Jehovah God for linkinh me with people who care.
0 replies
54 months ago
A service out of this world
It all started with Reshika Ramdas; as if it was viral spread over to Thabiso Mahlangu. The two extremely went beyond my expectations, they just made me feel so welcome to Discovery Insure; not just sell a product nor coerce you to it; but understood my needs and personalized them. The service was beyond compare and honestly they deserve a promotion for their exceptional world class service! Thank you very much for leaving me speechless and am sure this relationship will go far and beyond.
53 replies
54 months ago
The worst gap over ZestLife
Am I very disappointed with the service I am receiving from this insurer for gapcover. They promise wonders but once you are hooked and paying premiums they forget about you. My son had a terrible accident in August, could have died, thanks to ER. However as you know hospital bills for such scenes are hectic. I submitted what medical aid did not pay to Zest Life and they give me nothing but grief. As if i was not insured or missed a single premium. All i want now is my money back and have that policy closed . That Money can be used for something useful than waste false promises; wrong guidelines; pushing the buck. You must never take a gap over hoping for help on a stormy day; they will do all they can to not pay yet you lost over 400 each month paying them to bite you. Their pay offline need to change to " Zestlife A Cover never to trust, Most unreliable people"
53 replies
Review Distribution
5 Star
5 (38.46153846153846%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (61.53846153846154%)