Active since Jan 2021
Tracker does not take their customers seriously, still experiencing a similar issue I had last week.
FNB connect is de*****ing me, last month I joined for a plan and this month the price was increased and I was not informed. They are also refusing me free additional data that I was supposed to get for 12 months. I feel I was ****med.
Tracker does not respond to requests unless its about joining the company.
VWFS does not respond to emails, I paid for my eNatis document but they declined sending the document with no explanation.
FNB sales requested that I upgrade my account to receive monthly data, I did upgrade my account and no data was received. FNB is de*****ing us as customers as I have complained with them but they are just ignoring the matter.
Pick and pay has the worst service. I ordered through their asap app and they delivered expired food and some braai meat was not included but I paid for it. I sent them a number of emails and they are not responding or rectifying the issue. This was the second time using the app and even the first time I experienced issues getting a refund.
Adminplus under old mutual just cancelled my policy while having paid my premiums but based on non payment
Budget insurance does not call back on the requests made on their website, also when updating the policy you are kept holding.
Tracker does not respond to queries or emails or calls and policies cannot be updated. I cannot update even my banking details. There was a lady who called me from tracker and gave me a new premium but it was not changed on the system.
I have had a great experience with Nokulunga Mlangeni from the complaints department, 5 stars are not enough. She has been available every step of the way and I got hold of her every time I called, she always responds to her emails. She sorted out an issue I had with Adminplus from as early as July. I am an anxious person but she made sure that I get an update and finally receive justice. Thank you very much Nokulunga for your help it is much appreciated.
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