FL
Francois L
Active since Jan 2021
6
Reviews
0
Industries
Reviews
6 reviews22 months ago
Two weeks to install a fibre termination box and no-one arrive on the day of installation.
The worst experience I have ever had with a service / access / internet provider IN MY LIFE!. Place an order - after two weeks of back and forth finally get a confirmation via email. Two weeks later receive an installation date - even a reminder email is sent to confirm the appointment. On the day of the appointment, no one arrives. Absolute disgusting - people have lives you know! After escalating the issue with the ISP (Axxess) for Vumatel to complete the installation and install a terminating unit, which will take 5 minutes- still no confirmation, phone call, follow up - NOTHING. Should it be this difficult to give people your money for an already overpriced service?
0 replies
22 months ago
Poor service from Vumatel - two weeks appointment scheduled- no one arrives.
The worst experience I have ever had with a service / access / internet provider IN MY LIFE!. Place an order - after two weeks of back and forth finally get a confirmation via email. Two weeks later receive an installation date - even a reminder email is sent to confirm the appointment. On the day of the appointment, no one arrives. Absolute disgusting - people have lives you know! After escalating the issue with the ISP (Axxess) - still no confirmation, phone call, follow up - NOTHING. Should it be this difficult to give people your money for an already overpriced service?
0 replies
22 months ago
Unable to move absa app to new device without a face scan
Having been an ABSA client for 35 years, with an Absa platinum account, credit card, vehicle finance AND a homeloan it seems I will have close all my accounts and move to another bank. The reason? I am unable to move the absa application to my new phone without scanning my face, which i am NOT doing. There seems to be no alternative method of validating / authenticating the application on a new device, other than a face scan. Absa, how are you prepared to lose a 35 year platinum client because of this? Amazing
53 replies
26 months ago
Rude waitress - Marilyn
On the evening of 27 Feb we had a booking for 17:00. When they arrived (with my son for his birthday) the waitress, Marilyn, immediated told my wife they need to vacate the table by 18:30 because she has another booking. This made my family very uncomfortable and unwelcome being told this without the waitress even introducing herself. a bottle of wine was ordered, she plonked the wine on the table and walked away. The kids ordered drinks and pizza. She did not attend to the table ONCE to ask if the food is ok or if we needed anything else. At the end of the evening she took the kids glasses while there was still cooldrink in them. Then, when she brought the bill, she started putting net cutlery on the table while my family were still sitting. This was just after 18:00. Her attitide, rudeness, bluntness and pure unprofessionalism realy spoiled the nice evening we wanted to celebrate my son's birthly. It really is a pity when we are excited to spend our hard earned money at your restraurant only to be let down by such utter unprofessional people chasing your customers away. Last night, I called the Restraurant to speak to Manager Jacques, He informed me that Philip Williams will call me to follow up - needless to say - NO ONE has called us. Unbeleivable. We have supported your restaurant for YEARS, even during covid. Very dissapointing indeed!
0 replies
64 months ago
Axxess support response contradicts your cancellation notice period
A few months ago i sent a support request to axxess asking how much notice I need to give to cancel my service and the response i got was "you can cancel at any time except the last two days of the month" (refer ticket B130003026) Today I send them a support ticket to cancel my service at the end of this month, and now i am told I have to give a month's notice. Your supprt staff contradicts your so called terms and I will adhere to the guidance of the response I received in the response to the above mentioned ticket. I will also stop all payment methods. If your support staff misinformed me as a customer your should acknowledge your mistake!
0 replies
64 months ago
Unable to access my websites and client data!
I have been a customer for almost 10 years. Now they have migrated over to a plesk platform, and in essence I am unable to make any changes to my websites (ftp accounts, file management, email accounts). All my websites, client data is unavailable to me. I have logged tickets for assistance, and even support to contact me, but they keep closing the tickets and not one is able to send me the website data THAT BELONG TO ME. This morning, I log in again trying to see if someone has responded to my query, I have asked for assistance via chat, via the phone, via email, and even logged ticket online with their helpdesk. then I get this in my inbox this morning: "We are currently experiencing a slight hiccup with our ticketing system. Due to this, your support ticket will be closed, but don't worry our team is online and ready to assist you via our live chat platform. Simply visit our website (https://1-grid.com/) and click on the chat icon on the bottom right of your screen to initiate the conversation. "
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)