FE
Faith E
Active since Jan 2021
3
Reviews
0
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Reviews
3 reviews17 months ago
Debt busters
This far it is going well. Process is still early days though.
56 replies
46 months ago
Extremely poor service
My daughter booked 2 weeks in advance for her 21st. Was told to email Tracey which she did. In the email she requested the lounge area and was told that we needed to pay a deposit or we could pay for the champagne in advance. She then confirmed the number and waited to hear what the total cost would be. Waited a couple of days and email her No reply. I phoned the restaurant twice asking for her to phone me back. Nothing. 2 days before the event which was on Father’s Day she confirmed the price and indicated that someone else had booked the lounge. We were very angry as it was not our fault that we did not pay the deposit in time. Nevertheless we went ahead with the venue. Placed all our orders by Friday. On the day of the occasion, they started pouring the champagne in water glasses saying that they did not have enough flute stems. We made a fuss and low and behold enough flute stems where found. After the occasion I found out that there was not enough non-alcoholic champagne and the few patrons were giving water. The steak they got wrong and when the one patron complained that hers was overcooked they apologized and said that they had no more steak and had to give her another meal. I WILL NEVER OUT MY FOOT IN THAT ESTABLISHMENT AGAIN.
0 replies
64 months ago
Pathetic service
I’ve bought a bed set in October 2020. Within the first 7 days I reported to House and Home that the stitching on the mattress was coming undone. Followed up with an email and photos to them. They’ve been giving me the round around ever since, indicating that they are waiting on feedback from their supplier. At the end of 2020 they told me that they bed would be replaced after 4 January 2021. I phoned them earlier last week only to find out that the mattress would be replaced sometime in February. I told them that this was unacceptable as they have a guarantee in place and that the bed should be replaced sooner. The person I spoke was going to get back to me. I am still waiting. Sent e-mail. No response. Any ideas as to what I can do next?
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)