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Gaopalelwe M
Active since Jan 2021
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4 reviews11 months ago
Appalling services that were shown to Hon. Member Kgalalelo Makgokgowa
Conversation opened. 1 read message. Skip to content Using Gmail with screen readers in:sent 1 of 517 Appalling services that were shown to Hon. Member Kgalalelo Makgokgowa Gaopalelwe Mocumi <gaopalelwemocumi@gmail.com> 6:51 AM (19 minutes ago) to huntersrec, huntersrestna My partner booked herself and slept on Saturday 17/05 in preparation of her work commitment that would start on Monday19/05. On Sunday 18/05, she rebooked herself again but sadly she was admitted at the Peglerae Hospital, I had to drive from Mafikeng to Rustenburg and once visiting hours had ended, I went to ANEW and they were able to allow me to check in with both my driver license and hers as well. On Monday, the booking that was done by her workplace which is the NW provincial legislature through a travel agency commenced, and I advised them that I will come back later during the day because her surgery was scheduled for Monday evening. When I got to ANEW around 8-9pm, I was able to be assisted to check-in, again with both my license and her as she was in communication within reception regarding her admission. I brought her back from the hospital around 12am midnight after being discharged. The appalling bad service started Tuesday morning when she called to ask if breakfast can be brought to the room due to the fact that she was still in pain which they refused, I had to go to the Hotel and speak to the manager on the floor and he allowed me to dish up for her and take the food to the room which I felt based on the circumstances I had explained that it should not be a difficult thing due to the fact the client had stated her condition of not being able to come to the restaurant. This morning when I went to breakfast, I was advised by the same kitchen manager that Vivian and Anna needed the person whom the room was booked in, I advised them that she is in the room due to her condition, I then called her to call the reception. She was told that there can't be two people in the room due to the booking signaling one occupant, she tried to explain to them the reason for my presence which was based solely on the fact she was admitted and had surgery, and it would be difficult to do certain things alone without my presence. I tried to explain to both Vivian and Anna as well regarding the circumstances but insisted it can only be one occupancy; I advised them that the booking was made through her workplace and cannot be amended and pleaded with them for leniency due to the fact that I came there based on her condition. We were forced to terminate the booking to seek accommodation somewhere else based on the poor service and lack of empathy that was shown by the staff, and if the management can check their records, me and my partner( Kgalalelo Makgokgowa) have been booking at ANEW for its great scenery and tranquility but never have we experienced such appalling service based solely on the fact that she has her partner within the room due to unforeseen circumstances. She will be sharing her experience with her colleagues so that they know the type of service she experienced. I even tried to explain to Vivian and Anna that most members of the NW provincial legislature travel with their respective partners due to the type of work that they do that requires long hours driving due to oversight and the aspect of safety as well but that fell on deaf ears. We had truly thought ANEW would be our destination seeing that the legislature would be doing its oversight work in BOJANALA this quarter but that won't happen at all, and we will encourage others to seek alternative accommodation in Rustenburg. We hope this wrong can be rectified and the staff (Vivian and Anna) to be trained regarding empathy and Treating Customer Fairly principles. Regards Gaopalelwe and Kgalalelo 0718236421 and 0603593508
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17 months ago
DISGRUNTLED CLIENT
I terminated my lease, and the last day of departure was the 31/10/2024. I then made sure that on the last day I vacated the building and made sure the maintenance does an exit checklist where everything was noted to be in order. The manager advised that I would get my deposit in 14 days, I sent my proof of account to the anderson@live-easy.co.za email address and further showed him that it was sent, and this was on the 31/10/2024. The termination was not registered even though I did it online because I kept on receiving email of outstanding rent (04/11/2024), I followed up and made them aware by email and further attached my proof of account (05/11/2024). (06/11/2024) - I received an email that reminded me that the process takes 14 working days (14/11/2024)- I received a call regarding outstanding rent and clarified with the agent who advised he will notify the necessary department because he only works with collection of rent. 20/11/2024 - I sent a reminder email because the 14 days SLA that was communicated to me by the manager both verbally and through email had lapsed and I had not received my deposit. There was a reply for me to send another proof of account, I then resent it. 26/11/2024 - I followed up with my deposit but this time around indicating that I am not happy about the service am receiving whilst I have been patiently waiting for my deposit. I then received a call from 010 285 0034 @09h57 from a gentleman named Khulani whom advised that he would follow up and come back to be regarding the payment because they loaded the payment but there is a separate department for authorization, he advised he will call me back. I decided to call the number back @13h35 to check on him because the day is about to end, to my surprise, a young lady answered the call and advised he is not there and further asked how she can help me. I explained to her my issue, but she was not very helpful nor accommodative to a customers who has found displeasure regarding the service he was getting, she just told me that they do not deal with payment and that I should wait for Khulani, this is when I got irate because if that was the case, he should have just asked me to wait for him to call me back because that is what I asked for at the beginning of the call. She was very rude; she did not want to give me her name and I don't understand how a company that's big as Live Easy is can employ a person that is not sympathetic when they know that the bulk of their clients are customers, and they deal with money and rendering services. She lacks compassion, she lacks customer service, she should not be employed in a field that requires an agent to de-escalate an issue rather than adding on the issue and as well as threatening client that they will drop the call, and I can wait for the person that I want to talk when they arrive. I will be further writing to the ombudsman's regarding the deposit as well the lady who is rude to customers when they want to be assisted with their deposit. REGARDS GAOPALELWE MOCUMI 0718236421
0 replies
63 months ago
RAM
THE SAME ORDEAL HAPPPENING ONCE AGAIN, THE DELIVERY GUY MAKING A RECORD AT 6:50 THAT I SAID WE SHOULD DELIVER OUTSIDE MY COMPLEX, THAT TIME THE SCHEDULED TIME FOR DELIVERIES FOR RAM COMPANY IS 8AM-5PM, IT IS FUNNY HOW THIS GUYS NEVER DO THE BARE MINIMUM OF EVEN ATTEMPTING TO CALL A CLIENT, MY COMPLEX ALLOWS DELIVERIES INSIDE THE COMPLEX WHICH IS BRICKFIELD FLATS, A NIEGHBOR OF MINE EVN RECEIVED HER RAIN ROUTER FROM RAM TO MY SURPRISE I WAS SHOCKED, EITHER IT MEANS THEY HAVE PROBLEM WITH ME PERSONALLY , MAYBE THE DRIVER HAS A VENDETTA AGAINST ME BECUASE THEY ARE REALLY GOING OUT OF THIER WAY TO AGGREVATE ME TO THE CORE, HOW LONG DOES ONE HAVE TO KEEP COMPLAINING ABOUT THE SAME THING OVER AND OVER. A COURTESY CALL TO A CLIENT WONT CHOW YOUR AIRTIME THAT MUCH, JUST TELL THEM YOU INSIDE THE COMPLEX AND I WILL COME TO YOU
122 replies
63 months ago
UNHAPPY CLIENT
I have experienced the worst form of delivery services in my life from this company, the courier guys are incompetent ,the ones from Isando, I have been awaiting my parcel for my parcel and they always putting on their track log that they did not get a hold of me whilst they never even called me, they state that they could not get access to my complex whilst ma n y deliveries are made and client are ringed when you get the complex. The worst part is when you call the call centre agents and they assure you that they will escalate the case to management for the courier guys to return but nothing is done. I spoke to 5 agents: Felicia, Andile, Buhle(rude), Lauren, Nafisa and Mphumi, spoke to two managers: Marlin and Orkney, assuring me that they would make sure the parcel is delivered. on the same day waiting for their delivery i even received a card delivery and the guy was let inside the complex, even Uber eats people are able to get into the premises. Am truly disgusted by the RAM courier guys, their are the epitome of incompetency
122 replies
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