BB
Bernadine B
Active since Jan 2021
4
Reviews
0
Industries
Reviews
4 reviews29 months ago
Zero Logistics, Zero Communication!
They don’t even deserve ONE star! I stay in Pretoria. My parcel has been sent to JHB, and back to Pretoria, now it’s back in JHB. WHY EVEN??? My other package is STILL coming from East London, even after 4 days. How?? All their communication channels are useless to say the least, because no one responds other than the robot!! Online, WhatsApp, Facebook-NOTHING! This is a NIGHTMARE of a company!
0 replies
52 months ago
Mustang Sally's Hatfield-Never Again!
Brining my family to Mustang Sally's for the first time just to try the place. Upon arrival, the Door lady, Jane, almost insists on us sitting at the table RIGHT at the door. We accept. Keep quiet and order. Two minutes after the arrival of our food, while we're still eating, Jane comes to our table with a never heard before request. May we please move from our seats so she can accommodate people arriving who are gonna be 15 at their table. So she wants to move our food, my kids, and everything IN THE MIDDLE of our meal, to the back side of the restaurant. This after she already told us they don't have anymore tables available in the restaurant. We immediately asked for the bill and doggy bags, and went on our merry way. A ruined experience for my kids and myself. Never again!
0 replies
55 months ago
Roman's Pizza Silverton selling pizza with half the toppings
Roman's Pizza Silverton is the absolute worst! Last night I made an online order, to avoid waiting. I ordered a bacon, avo and feta pizza, and pay EXTRA MONEY for garlic and the BBQ base. We get to the Shop, where they STILL make us wait another like 10-15mins,after they emailed and said the order will be ready in 10mins. So we wait, and they serve us COLD pizza anyway. Get home. Open pizza. No avo on the bacon, feta AND avo pizza(thats supposed to be there already, because it's the name of the pizza!) but the garlic I paid extra for, ALSO NOT THERE. These people think we are complaining because we want their free stuff. We don't actually. We want to be served with respect! The same respect we are expected to give in our work places!! If someone pays for something, IT IS THEIRS, you have no right to with hold it from them. I'm so upset, I'm never going to Roman's Silverton again. And I'm telling everyone about my experience. Also, you can keep the R10.90 I paid for extra garlic.
0 replies
63 months ago
Intercape-Bad service, bad advisors. Vathiswa in particular.
We booked tickets for my parents to depart from Pretoria Station to Cape Town, weeks ago already. Yesterday, they were supposed to board bus number 210. They missed the bus in Pretoria, so we rushed all the way to Vanderbuijl for them to catch it. On the way there, we called the call center, that makes you stay in the line for no less than 11mins before attending to you, even though you are caller number 3. Eventually we spoke to someone. They said we need to go to Vanderbuijl, because the bus will be there at 18h15. She even said she'd call the driver and explain that we are on the way. On the way there, we rode into a massive storm of rain, and it delayed us. Again,we called the call center, and they said next stop Kroonstad. The bus will depart from there at 21h00. At this stage, the agent we spoke to, Vathiswa, even recognized my voice, and knew who she was speaking to, but she advised that we are chasing the bus at our own risk. We understood, and took the risk. When we got to Kroonstad, at 20h30,after R500+ petrol, she told us that our ticket is now forfeited, and we need to buy new tickets from the driver at a cost of R870 each because 'there are still 2 seats left on the bus'. It was our seats anyway, now we just have to pay for them again. I immediately flipped out, because the whole way there, she only mentioned the risk, which we took, but now we are here before the bus, and she's insisting that we buy new tickets. Anyway, we eventually decided, we'd pay for the tickets when the bus gets there. After 21h00 the time the bus is supposed to get there, I call the call center again for 11mins+. I speak to the same person. Now I'm asking where the bus is, because it is 21h20 already. She advises that the bus is on its way to Kroonstad now. And we wait... It is now 10h54 pm, and I call again, and again Vathiswa advises the bus is on it's way and reiterate the fact that this is now at my own risk. Again, I assure her that I am taking the risk, because I'm there already!! But she assures me that bus 210 is still on its way. It is now 23h13, and I call her again. She says "the bus has already left the station, mam." And then I blew a gasket!! First of all, we checked all the busses for 210. NONE OF THEM HAD THAT NUMBER ON IT!! But my father and husband kept going to ask EVERY SINGLE driver, if that's the bus. Because we are going to buy new tickets, this is us 'taking the risk'. Second of all, it is freezing, and my elderly parents are sitting here being fed wrong information by an inadequate advisor, who is very nonchalant about what we're going through right now. Third, she calmly says to me 'mam, when you called me the last time, the bus was like 10mins away.' How the hell evens?? My dad is checking every damn bus!!!! Now there's nothing for us to do. We have to head home,WITHOUT A DAMN PERMIT AFTER DAMN CURFEW!!! But she's very uninterested in what we're going through. So after spending R500+ and WASTING ****ING 4hrs of our time, my parents STILL didn't get on the bus! We got home at 2am this morning, and had to be at work at 6am,because of ONE FREAKING incompetent person! I would NEVER advise anyone to travel with INTERCAPE. They have no regard or concern for anything or any of their passengers. They took time and money from us that we will never get back. If someone in Pretoria had told us that we would forfeit the ticket, we wouldn't have made the trip. We would've booked new tickets for the next day. But they still advise you wrong! This was the first and last time.
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1 Star
4 (100%)